Dunkin'

1425 Washington Ave, Albany
(518) 435-9797

Recent Reviews

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Julia Kopp

waited 45 minutes for food in the drive through

Atmosphere: 1

Food: 2

Service: 1

Shay Shay

The lady at the drive through is very rude.The restaurant is a mess service was awful.
Very disrespectful

Food: 1

Service: 1

Nikki

Where do I even start? I come here often because it’s convenient, but the service is beyond atrocious. It's like the baristas (except for one normal nice lady) are actively hell-bent on ruining your day with the absolute worst attitude, and they couldn’t care less. I’ve been spoken to rudely so many times.

I never leave reviews but today was the last straw because an hour ago, my friend ordered a donut, and the barista straight up forgot it. When she went back to ask about it, she looked her dead in the eyes and just said, “I didn’t put it in,” then walked away! We were standing there, completely confused, wondering if she was even going to get the damn donut. When we asked again, the barista had the audacity to ask us to get back in line if we even wanted a donut, with no apology, no explanation, just attitude. All it would have taken is two sentences... "I am sorry I forgot to put your donut in. Can you please get back in the queue if you need one?". I think that's way easier than being angry and rude all the time.

At this point, forget about being nice, they can’t even be normal human beings! Plus the tables are always disgusting throughout the day. I’m shocked at how trash the service is. I’ve never experienced anything remotely close to this at any other Dunkin'. This place is a joke. I am so close to never going here again if not for the good coffee because everytime I walk in, I come out in a bad mood for no reason.

Atmosphere: 1

Food: 4

Service: 1

zain afzal

No milk no latte, no donuts. I don’t blame the staff. The management really needs to work on supplies.

Nathaniel Brown

What is this???

Atmosphere: 4

Food: 2

Service: 2

Jared Dapp

Either you get a good one with great helpful customer service or you get one of the shops where they ignore you while playing with an iphone amd chatting.

Atmosphere: 1

Food: 4

Service: 1

Yup

Quick, clean and food was as expected

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Egg and Cheese

Mis Nii

I ordered a heated coffee roll, and it was barely heated. I felt the workers were rushing. I usually check mine before leaving the drive thru. This particular time, I didn't. Everything else was great, The workers are courteous. Oh, I came here recently with my friend who was driving. We ordered from the drive thru, A worker said that only the driver can make the order. That didn't make sense to me as I was the only one ordering.

Atmosphere: 4

Food: 3

Service: 4

A W

This review is for afternoon coffee only! Every time I go here around 3 pm the iced coffee is bitter and really nasty. I hate asking for my food to be fixed, its embarrassing and I feel picky, but today I tried. The girl looked at me like I was dumb. There was no point though because it's not like the next coffee tasted any different. I have tried several times here and I give up.

Food: 1

Service: 1

Dan Farnum

Waited 30 minutes for a coffee and they never made it ? don’t waste your time

Atmosphere: 1

Food: 1

Service: 1

Anisa Spann

nick was great

Atmosphere: 5

Food: 5

Service: 5

Kirk Lavigne

Ate inside. Restroom was clean.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Original Blend, Bacon Egg and Cheese

Wendy Bank

It was expensive

Atmosphere: 1

Food: 2

Service: 3

Desiree Hudson

Went to grab breakfast and a drink but was told they didn’t have anything I wanted. No sparked energy drink, no stuffed bagel bites, no cinnamon coffee and no avocado toast. Then got to the drive thru window and asked for ice and was told there was a charge for that. The food I did get was good but I was very disappointed

Atmosphere: 1

Food: 4

Service: 1

Chanchal Saha

Coffee tastes like nothing!

Atmosphere: 2

Food: 1

Service: 2

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