Dunkin'
One Commerce Plaza, Albany
(518) 426-1678
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
Any chance you could hire people who don’t make me feel like I’m trying to pull teeth from their head when I order something?
Atmosphere: 2
Food: 3
Service: 1
A little bit of a wait after 7am and the ice is too large and takes up most of the cup leaving not much room for coffee.. but other than that the crew is nice and they make my drink delicious.
Atmosphere: 4
Food: 5
Service: 4
I got sick from their food twice now
Atmosphere: 1
Food: 2
Service: 3
New review after old one was removed. If you have no other options, go here. 50/50 chance they get your order correct. Several staff are rude and act like your existence is a burden to them. Constantly forgetting parts of orders, or doing them wrong. Store layout leads to issues/congestion between a line, and people waiting. Every few months I try this one again, and almost every time I am reminded of why I don't go here.
Atmosphere: 1
Food: 1
Service: 1
Bad experience with rude server, treated my wife extremely badly, will never go in again
Atmosphere: 1
Service: 1
Blown away by how nice the people are here, and fast! This place is busy for how great everyone is here!
Atmosphere: 5
Food: 5
Service: 5
Their staff is very very rude. They don’t even know how make an iced latte. Ordered twice never ordering from here again.
Atmosphere: 1
Food: 1
Service: 1
This isn't a review of the location per se, even though you can expect to wait a while for service if you don't order ahead with the mobile app. This review is to question the cup design. What gives dunkin???? The drink tab doesn't fit into the section designed for it and doesn't pull off easily. Fix it!!
Atmosphere: 3
Food: 4
Service: 4
I'm never ordering here again. They keep giving me burnt awful tasting COLD BREW. If the cold brew coffee tastes burnt, then it wasn't cold brew. This was the third strike. Don't bother with the coffee here. I doubt they clean the machines with how bad the coffee is.
Atmosphere: 4
Food: 1
Service: 4
Poor service , rude employee, I did a door dash and they forgot my drink. After calling several times I got through and was told o well call door dash and get a refund. I paid for a drink that I didn’t receive. The employee going to ask me if I can come get it , if I can come get it I wouldn’t did door dash. DUHhhhh. Couldn’t get a refund had to eat my dry bagel with nothing to wash it down ?
Atmosphere: 1
Service: 1
Restaurantji Recommends
Did a door dash order they forgot my drink . after calling them several times they finally answer the phone. I was told they have the drink someone forgot to put it in the bag. Do I have a way of getting the drink, I did door dash if I had a way I wouldn’t have done door dash. Lady was rude told me to call door dash she can’t refund my money so basically I paid for a drink that I didn’t receive. Mid conversation she hung up on me . Would not recommend using door dash to order from this Dunkin if they mess up your order your screwed ?♀️
30 minutes wait on food
Atmosphere: 1
Food: 1
Service: 1
A well-known company known for its American coffee, donuts, many drinks, and many fresh baked products
Atmosphere: 5
Food: 5
Service: 5
So good ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
This location is terrible, I walk in and there is no other customer in there so I go to order my food and then proceed to wait more than 10mins for my bagel. They care more about making online orders and so slow with making food. Then I ask nicely for a knife from the manager and she said one second and continue to worrie about the online orders, it take two seconds to grab a knife … I walked out and never going back in there. Everytime there some issue.
Loading...