Dunkin'

677 Central Ave, Albany
(518) 438-4698

Recent Reviews

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Big Tony

Love their seasonable coffees and donuts Great place to stop for preface.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Frozen Chocolate, Hash Browns

Tyrone Wallace, Sr.

Everyone on their phones. Order made wrong. Didnt want to correct mistakes the employees made to order.

Atmosphere: 1

Food: 1

Service: 1

Nathaniel Reilly

My dunks when I'm at work!

Atmosphere: 4

Food: 4

Service: 4

ZZZnuriZZZ

inconsistent and overpriced

Atmosphere: 3

Food: 3

Service: 3

Mohi _

They mess up my order literally every other day!!
I specifically ask for NO Bacon, they still put bacon in my order. If I get to check on the spot, I tell them and they change it.

But when I am in a rush for the office, I just get it by the drive through and leave. Later on I see that there's bacon and I have to throw it away. This happened to me like 4 times!!!
Very disappointing!!

Food: 1

Service: 1

Refresh

The only nice thing was the young man behind counter.
The back was tossing food bags for drive through customers and my sandwich had a hair in it...

Atmosphere: 1

Food: 1

Service: 1

David D

This place is nasty behind the counter: As soon as I walked in, I heard the employees swearing and talking loud in the background. I waited a good 3 minutes just to be acknowledged. Then I ordered a bottle of water and 2 donuts, and paid with a gift card. They didn’t have any bottles of water. I wanted my money back and they made it a big ordeal. Would go out of my way to avoid going back here.

Atmosphere: 1

Food: 2

Service: 1

Mavis King

The service was flawless. The coffee, perfect. The of wait time, better than expected.

Atmosphere: 5

Food: 5

Service: 5

April Brown

This one is the best i have been to they make it right

Atmosphere: 5

Food: 5

Service: 5

Mia S

Whew these people are RUDE. I ended up not even ordering due to nasty service. Avoid and go somewhere else if you can. I went to the drive thru at 10/20 around 8am.. whoever that was needs a crash course in customer service.

Service: 1

Chris Pinder

Excellent service and quick service at the time.

Atmosphere: 4

Food: 5

Service: 4

Deborah Gold

Dunkin coffee. Best!

Atmosphere: 5

Food: 5

Service: 5

Jacqueline Gilligan

If I could give zero stars for this location I would. First, I had a woman behind me who was extremely rude. She honked her horn when the line moved after 2 seconds. I was frustrated over that which isn’t this locations fault. Then it took 8 more minutes for them to give me all of my stuff when I was already at the window. So this woman honked her horn only to wait that time for me to drive away so she could get her stuff. Then to top it all off the woman handing me the stuff I got was so rude. She literally berated me for asking about my missing drink. This was one of the worst customer service experiences I have ever had. Dunkin needs to do better because I never have this experience at any other coffee shops.

Atmosphere: 1

Food: 3

Service: 1

Michael A. Grady

Food and service was great however some of the staff was loud and bringing personal information to work. Not impressed.

Atmosphere: 1

Food: 3

Service: 3

mike hauss

Great DD always fresh hot Coffee ☕ ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wake-Up Wrap - Egg and Cheese, Muffins, English Muffin, Bagel

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