Dunkin'
601 New Scotland Ave, Albany
(518) 482-3880
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
Closed 8:10 pm
Atmosphere: 1
Food: 1
Service: 1
Food and staff are great, location is clean and service is nice and quick.
1 star for greed- owners policy is to charge 1.50 for a cup of water. Shameful.
Atmosphere: 5
Food: 5
Service: 5
I went to this DD to purchase a small coffee and a doughnut for $4.70. I then noticed the $6.00 deals which included a medium coffee, a breakfast sandwich, and a hash brown. I asked for a refund as to purchase the $6.00 deal and I was told that “that could not happen”.
I was told verbatim by the counter employee “they don’t have the skill set to do a return and the manager wasn’t in store. There was nothing they could do except charge me more.” Which wasn’t true and wasn’t an option.
Ultimately, I requested a full refund (which they did give me even after I initially was told a refund could NOT be done) and then I left.
I refuse to continue to pay for sub par customer service and rudeness, and SO SHOULD YOU!!
I wouldn’t recommend this DD unless you enjoy not being able to change your mind and being rudely treated as a paying customer, seems to be SOP in customer service nowadays!!
Parking: Exceptionally tight parking lot of 9 or 10 spaces that goes out to a main busy street. Horrible!!
Atmosphere: 1
Food: 1
Service: 1
Bagel was very good, cream cheese tasted great. Already had a coffee from previous Dunkin stop.
Parking: Good parking and bagels
Atmosphere: 4
Food: 4
Service: 4
Parking: I'm going to guess at about 10 but people don't stay long so it seems like there are very few cars in the lot.
Wheelchair accessibility: The doors are not automatic
Atmosphere: 3
Food: 4
Service: 5
Very professional and friendly!
The manager of this store is very rude and do not seem to care, the way she talks to people and employees just reckless( she) should be fired or seriously written up. This can cause a potential problem on the premises creating this type of environment. Lots of nurses and doctors in this area
Atmosphere: 3
Service: 1
Quick service with a smile!
Always helpful and ready to help.
Parking: Limited parking and side street, I’ve gotten ticketed so careful
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Croissant
Iced coffee and hash browns the best
Vegetarian options: You can order items separately so they can fit your specific diet
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Muffins
Respectfully, they can't handle the morning rush hour. It's very dysfunctional. They just can't handle dealing with more than one customer at a time.The food is dunkin. It is factory food.. That's not a terrible thing. But if you're on a time crunch, this is not the place to go. They never have toilet paper in the bathroom and they never have Napkins. I learned a valuable lesson and that is to make breakfast at home. Don't buy it, it's not worth it. It's not worth the money. Unfortunately, you go to places like these. Because there are times where you really do need to address things and you want to save time. But this is not the place to do it. Expect to wait 30 minutes.
Atmosphere: 1
Food: 3
Service: 3
Restaurantji Recommends
Parking: VERY SMALL parking lot directly outfront. There are usually a couple of spaces for parking on the one way street next to it. Not easy to get out of parking lot due to the high volume of traffic throughout the entire day/night(this location is directly across from St. Peter's Hospital)
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bacon Egg and Cheese, Muffins, Wake-Up Wrap - Sausage Egg and Cheese, Wake-Up Wrap - Bacon Egg and Cheese, Donuts, Bagels, Assorted Half Dozen or Dozen Donuts, Brownie Batter Donut, Dunkin' Refreshers
My morning go
Atmosphere: 5
Food: 5
Service: 5
Munchkins were both dry and moldy, the server spitefully waited 20 minutes to give me the fully order because I ordered too much in her opinion. I ordered 3 drinks and 2 donuts.
Atmosphere: 2
Food: 1
Service: 1
I Absolutely Love this location! It’s the ONLY location that I can trust to get my drinks from. They NEVER get them wrong. I only drink iced coffee and the refresher’s they’re never watery or lacking flavor! They always encourage me trying something new!
Wheelchair accessibility: It is wheelchair accessible
Dietary restrictions: I’m a diabetic and require sugar free options and avoid high calories and they always have options for me!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Bacon Egg and Cheese, Hash Browns, Muffins, Donuts, Bagels, Dunkin
Always love my medium hazelnut with cream! My go to drink!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts, Bagels
Loading...