This location always has the best chicken nuggets and fries- whoever the cooks are here deserve a raise. Chefs kiss
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Chicken Mcnuggets, Double Cheeseburger
Cut3tripletmom Mom (Vee)
Food was cold, carmel fapp was watered down. Food was just nasty.
Atmosphere: 2
Food: 1
Service: 2
Sasha Rogers
They Only Gave Me 1 Orange Juice, And I Ordered, And Paid For 2 Orange Juices. They Forgot To Put French Vanilla Syrup In My Coffee, And I Paid For That As Well. They Forgot To Give Butters, And Syrups, For The 2 Big Breakfast With Hotcakes That I Ordered. They Gave Me Mild Picante Sauce For The Sausage Burrito, And I Wanted The Hot Picante Sauce. They Forgot To Give Me Some Creamers, And Sugars For The Coffee. They Forgot To Give Napkins, Forks, And I Asked For Utensils, They Didn't Give Us Anything. Did They Expect Us To Eat With Our Hands SMH. They Need To Do Better.
Food: 1
Taz Da Goon
rude employees with attitude meeting you at the door as if they hate the fact that you walked in. go to the one on central or dont go to mcdonalds at all.
Atmosphere: 1
Food: 4
Service: 1
Makayla Herald
I would give this 0 stars if possible. This is supposed to be open 24 hours but we were turned away.
Atmosphere: 1
Food: 1
Service: 1
Dominique Lee
Food is very mid waiting in line for 20 minutes just to not have fresh food unbelievable!
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Cheeseburger
Fitzroy Brown
Customer Service was great. The food was basic quality McDonald's.
Atmosphere: 4
Food: 3
Service: 5
Mark Barrett (Artemis)
Clean and fast service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, French Fries, Egg Mcmuffin, Double Cheeseburger, Filet-O-Fish, Cheeseburger, Hamburger, Mcdouble, Mcchicken
Jeneta Simpkins
I waited forever for
Atmosphere: 1
Food: 1
Service: 1
Joe Benedict
On Saturday, January 20, 2023, at 6 am, I paid for breakfast via the mobile app at the drive-through. Despite having pre-paid, I waited at the speaker box for over 10 minutes. After failure to reach anyone, I went to the service window to see what was going on. Once I pulled up, I observed an employee mopping up a spilled orange juice, wearing a drive-thru ear piece. She made eye contact with me, so I expected acknowledgment of some kind. However, she continued mopping without addressing me. Mind you, I already paid for my order and waited another 6 minutes at the window, while she mopped with a wet mopped head.Frustrated, I went inside, changed my mobile app order to counter pick up, but the employee continued to ignore me. When I approached the side of the counter, she stared at me for 20 seconds before I prompted her to speak. She than responds with attitude, questiones why I would think she's the only one with an earpiece? Than tells me, in a raised voice, that she's been there since midnight. Which I can empathize, but not when you're yelling at.As the situation escalated, I asked her to lower her voice, drawing the attention of the shift leader. The shift leader intervened, taking the earpiece from the employee. Despite the ordeal, my food sat cold the whole time, and the shift leader handed me my order without addressing the issue. Could tell she was embarrassed.In summary, customer service at this McDonald's location is severely lacking. Despite the weekday morning employees being commendable, the weekend staff, are horrendous, rude, and disrespectful. Reading through the other reviews, i guess Im not the only one.Considering the decline in service, I am now considering the Delaware location as my go-to.
There’s this fat lady i came to pick my order she was so rude to me i cant believe the way she speaksIm just here to get my food
Michael Giovanniello
Kid-friendliness: yes. the playland has unusually strict policies, procedures and protocols and is open from 9 am until 7 pm, but is open on weekends and holidays, too. Everything is apparently disinfected on the regular. I believe these strict antimicrobial protocols are due to the extreme proximity of the FBI Albany location onWheelchair accessibility: yes. Not an issue here. Totally accessible for people with and without disabilities.
This is by far the worst McDonald’s for both service and food. We’ve known that this business has reputation for very poor service for a long time but the quality of food has seriously deteriorated. After leaving a morning doctor’s appointment, we attempted to try our luck and get a small fast breakfast. Bad idea!! The drive-thru clerk was totally uninterested and impatient . Her attitude was as though we were disturbing her and were a complete nuisance by placing our order. This place obviously lives up to its reputation for poor service. We ordered sausage burritos and a bacon,cheese and egg on a bagel. The burritos were awful. It tasted like egg mushed in a soft flour taco. The bacon, egg on a bagel was a steak, egg and cheese on a bagel with onions. This product was totally disgusting and able to be eaten. We ordered one regular coffee with milk and one equal packet. The coffee was totally too sweet and definitely not one equal. Since this business has such bad reputation for service and food for so long, I recommend that the entire be fired and hire an entire new competent staff who has received rigorous training with an emphasis on customer service. Aside fromMcDonald’s food not being healthy, we have now decided to swear off ever purchasing McDonald’s food again.
Atmosphere: 1
Food: 1
Service: 1
Augustine Collins
Hands down the best McDonalds in the Capital. Food is always fresh and warm.
Atmosphere: 5
Food: 5
Service: 5
Antonio Rodriguez
This Mc'd's is slow as S--T and it never fails to get the wrong order plus the employees never smile ?Parking: There is plenty of parking, but it is always dirty, I'm sure it is hard to keep clean with the pigs who throw their garbage on the floor ?
This location always has the best chicken nuggets and fries- whoever the cooks are here deserve a raise. Chefs kiss
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Chicken Mcnuggets, Double Cheeseburger
Food was cold, carmel fapp was watered down. Food was just nasty.
Atmosphere: 2
Food: 1
Service: 2
They Only Gave Me 1 Orange Juice, And I Ordered, And Paid For 2 Orange Juices. They Forgot To Put French Vanilla Syrup In My Coffee, And I Paid For That As Well. They Forgot To Give Butters, And Syrups, For The 2 Big Breakfast With Hotcakes That I Ordered. They Gave Me Mild Picante Sauce For The Sausage Burrito, And I Wanted The Hot Picante Sauce. They Forgot To Give Me Some Creamers, And Sugars For The Coffee. They Forgot To Give Napkins, Forks, And I Asked For Utensils, They Didn't Give Us Anything. Did They Expect Us To Eat With Our Hands SMH. They Need To Do Better.
Food: 1
rude employees with attitude meeting you at the door as if they hate the fact that you walked in. go to the one on central or dont go to mcdonalds at all.
Atmosphere: 1
Food: 4
Service: 1
I would give this 0 stars if possible. This is supposed to be open 24 hours but we were turned away.
Atmosphere: 1
Food: 1
Service: 1
Food is very mid waiting in line for 20 minutes just to not have fresh food unbelievable!
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Cheeseburger
Customer Service was great. The food was basic quality McDonald's.
Atmosphere: 4
Food: 3
Service: 5
Clean and fast service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, French Fries, Egg Mcmuffin, Double Cheeseburger, Filet-O-Fish, Cheeseburger, Hamburger, Mcdouble, Mcchicken
I waited forever for
Atmosphere: 1
Food: 1
Service: 1
On Saturday, January 20, 2023, at 6 am, I paid for breakfast via the mobile app at the drive-through. Despite having pre-paid, I waited at the speaker box for over 10 minutes. After failure to reach anyone, I went to the service window to see what was going on. Once I pulled up, I observed an employee mopping up a spilled orange juice, wearing a drive-thru ear piece. She made eye contact with me, so I expected acknowledgment of some kind. However, she continued mopping without addressing me. Mind you, I already paid for my order and waited another 6 minutes at the window, while she mopped with a wet mopped head.Frustrated, I went inside, changed my mobile app order to counter pick up, but the employee continued to ignore me. When I approached the side of the counter, she stared at me for 20 seconds before I prompted her to speak. She than responds with attitude, questiones why I would think she's the only one with an earpiece? Than tells me, in a raised voice, that she's been there since midnight. Which I can empathize, but not when you're yelling at.As the situation escalated, I asked her to lower her voice, drawing the attention of the shift leader. The shift leader intervened, taking the earpiece from the employee. Despite the ordeal, my food sat cold the whole time, and the shift leader handed me my order without addressing the issue. Could tell she was embarrassed.In summary, customer service at this McDonald's location is severely lacking. Despite the weekday morning employees being commendable, the weekend staff, are horrendous, rude, and disrespectful. Reading through the other reviews, i guess Im not the only one.Considering the decline in service, I am now considering the Delaware location as my go-to.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
There’s this fat lady i came to pick my order she was so rude to me i cant believe the way she speaksIm just here to get my food
Kid-friendliness: yes. the playland has unusually strict policies, procedures and protocols and is open from 9 am until 7 pm, but is open on weekends and holidays, too. Everything is apparently disinfected on the regular. I believe these strict antimicrobial protocols are due to the extreme proximity of the FBI Albany location onWheelchair accessibility: yes. Not an issue here. Totally accessible for people with and without disabilities.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Happy Meal, Double Cheeseburger
This is by far the worst McDonald’s for both service and food. We’ve known that this business has reputation for very poor service for a long time but the quality of food has seriously deteriorated. After leaving a morning doctor’s appointment, we attempted to try our luck and get a small fast breakfast. Bad idea!! The drive-thru clerk was totally uninterested and impatient . Her attitude was as though we were disturbing her and were a complete nuisance by placing our order. This place obviously lives up to its reputation for poor service. We ordered sausage burritos and a bacon,cheese and egg on a bagel. The burritos were awful. It tasted like egg mushed in a soft flour taco. The bacon, egg on a bagel was a steak, egg and cheese on a bagel with onions. This product was totally disgusting and able to be eaten. We ordered one regular coffee with milk and one equal packet. The coffee was totally too sweet and definitely not one equal. Since this business has such bad reputation for service and food for so long, I recommend that the entire be fired and hire an entire new competent staff who has received rigorous training with an emphasis on customer service. Aside fromMcDonald’s food not being healthy, we have now decided to swear off ever purchasing McDonald’s food again.
Atmosphere: 1
Food: 1
Service: 1
Hands down the best McDonalds in the Capital. Food is always fresh and warm.
Atmosphere: 5
Food: 5
Service: 5
This Mc'd's is slow as S--T and it never fails to get the wrong order plus the employees never smile ?Parking: There is plenty of parking, but it is always dirty, I'm sure it is hard to keep clean with the pigs who throw their garbage on the floor ?
Atmosphere: 1
Food: 3
Service: 1