McDonald's

1602 Western Ave, Albany
(518) 218-1300

Recent Reviews

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kevin brunick

This place has messed up my order they gave me the wrong food then I brung my bestie here and they give her two spicy mcchickens instead of four!!

Atmosphere: 1

Food: 1

Service: 1

Paige Harrison

Always messing up orders. messed up my order two times in a row.

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Cheeseburger

Andrea Jamison

Supervisor at the time in 2018 was a huge itch. I used to clean the areas customers used to work and she used to try to play me talking about wash the wallsđŸ€”đŸ€”đŸ€” with a smirk on her ugly face. Anywho everyone sucked working there. Including her sister who sent me home when I had a family emergency and went in the bathroom- which she followed behind me- and creepy to do that. Glad i stopped working for that toxic place in 2018.

Patricia Burke

Very helpful staff

Atmosphere: 4

Food: 3

Service: 5

Recommended dishes: Double Cheeseburger, World Famous Fries, French Fries, Cheeseburger, Chicken Mcnuggets

David David

The lobby is NOT open at 6. Itopens at 7am.

Shanet Fallen

Wasn't able to order for some strange reason it wouldn't let me us my coupon on the app... That's a first I never had an issue when using the app coupons and that wasn't the first time going there i was a little confused so I left

Atmosphere: 1

Service: 1

Benjamin Perry

Clean, easy to get in and out. Typical Mcd's fare.

Atmosphere: 3

Food: 2

Service: 4

Shannon

Stopped for food before the movies & it was absolutely delicious hot & fresh the nuggets were perfect as was the fries the place was very clean the service was amazing very friendly ?

Atmosphere: 5

Food: 5

Service: 5

Anonymous Tunes

I have frequented this McDonald’s location consistently for the past two months, and regrettably, my experiences have been consistently disappointing. Each visit begins with an unusually long wait at the drive-thru speaker, often exceeding three minutes, before receiving any acknowledgment. Once contact is made, I am invariably rushed to place my order, and on occasions where I do not respond quickly enough, I am simply ignored.

Furthermore, there is a clear lack of care and attention when handling my order. In approximately half of my visits, my order has been incorrect, while in the remaining instances, the food quality has been so poor that I found it inedible. On more than one occasion, the food was stale enough to cause physical discomfort.

Most recently, my experience was particularly troubling. Upon approaching the drive-thru, the cashier’s tone was not only unprofessional but overtly rude. Instead of a courteous greeting, I was met with an abrupt and aggressive, “Hello! HELLO! IS ANYONE THERE? HELLO!” When I attempted to respond calmly, I was then met with, “WHAT DO YOU WANT? ORDER!” I was taken aback by the hostility and lack of basic customer service.

As someone who values patience and understanding, I find it difficult to comprehend how such unprofessional behavior is allowed to persist. It is disheartening to encounter such a lack of respect and quality at a location I have visited for an extended period. I sincerely hope the management takes the necessary steps to address these concerns, as this level of service is unacceptable.

Atmosphere: 1

Food: 1

Service: 1

Kevin F

5 stars for a McDonald's. ESPECIALLY compared to the one on the other side of the mall. Like night and day. It's still a McDonald's, but it is a way better experience compared to other locations.

Food: 5

Service: 5

Marcel Newton

We stopped there to take a breakfast with the familly.
The service was fast and great, there is a lot a sittinf places. The food was goos and My kids enjoyed their breakfast

Parking: I stopped there in the morning and didn't have any issues to find a parking. We went inside and took a breakfast with the familly.

Kid-friendliness: The is a space inside for kids. It is a good ppace to spend time with kids there while waiting for your order.

Atmosphere: 5

Food: 5

Service: 5

James Flacke

McDonald’s is now blatantly price gouging. It now cost most of $15 for two egg sandwiches and a coffee. Nuts. And both my orders were wrong.

Atmosphere: 1

Food: 1

Service: 1

Jeff Dillenbeck

Stay away. Waited 10 minutes for a drink. Place is a disorganized mess. Ruin your health elsewhere.

Atmosphere: 1

Food: 1

Service: 1

casstanets

waited 20 minutes inside for just a large fry and a coffee and they didnt even call the number out when it was done so i had no idea (others before were called out, was listening for mine).

Atmosphere: 1

Food: 1

Service: 1

Fee fee

i came in right before close and the young man at the window was so nice and professional food was made to perfection and nothing was missing

Atmosphere: 5

Food: 5

Service: 5

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