I will post all the positives and then my critique.I arrived at the establishment today at 3:24 p.m.Positive:We were greeted with the good old fashion "Welcome to Moe's!" I love this about Moe's it brings a smile even under the mask. As you enter the restaurant there is a hand sanitizer dispenser. There was an indecisive couple in front of us so we went ahead and ordered. There was one young lady behind the counter working the line and a co-worker taking her break visible upon entering. The young lady took our order and I proceeded to the restroom. The men's room was in decent condition. When I left the restroom I met my significant other at the register which also had a large bottle of hand sanitizer. There was also hand sanitizer by the self serve drink station. This made me as a customer feel safer. Critique:When I returned from the rest room our order was on the grill, the next couple was placing their order and the phone rang. The employee on her break speaks loudly from the dining room "you know you have to answer that, the phone," while the young lady was the only one on the line. The phone hung up and rang again. An employee from the back came out front. He cashed us out, took off his gloves, never washed his hands. He put ONE glove back on and scooped our chips and bowl of queso. The gloved hand was on the chip scooper and in the food the ungloved hand was on our queso bowl. The ungloved hand also had a band aid on his ring finger. I asked to re-do the queso bowl with a second glove. He put the second glove on and he only did the chip bag. The queso bowl went on top of the chips. He took his gloves off again and didn't wash his hands. His mask was also not properly secured with it not covering his nose the duration of our visit. Before we left there were two couples eating in the dining room. The dining room was filthy and tables were not being wiped down. I understand shift change and financial struggle with COVID-19, but I feel hand washing and glove wearing is SUPER ESSENTIAL In the food industry; Especially now. I used to work in food service I understand , but I was disappointed to see this even after I asked to put a glove on and correct it.I hope someone finds this useful.Two stars: one for dispersion of hand sanitizer for customer safety. One star for the young lady's prompt service and positive attitude.
Joanna Mahar
They were out of white chicken and black beans which was what I needed for all 3 meals in my order. In addition they no longer have diced tomatoes for the kids burritos. The argument is that they have the pico so they dont need the tomatoes. My kids dont like jalapenos, onions, or cilantro so it is not a valid substitute. They gave me a discount but wasn't worth it considering all my kids ate were a couple bites of chicken and some chips.
Simon Laufer
Mexican food. The place can be better taken care of. Not one of my favorite places.
Stephen Roy
This store may be out of business. They were closed for no apparent reason whatsoever at 7:00 PM on 8 Mar 2020. Fail.
SuitcaseLawyer
There’s a sign that says that it is under renovations, but there no work being done there. I suspect it’s a closed location or a failed franchise that failed to pay the rent...
Gabriela Butler
Food really good just grill employees need to have it clean. More looks disgusting and employees constantly depressed even when you small talk and smile rude manners.
Doug Hakkinen
Quality not quite as good as Chipotle but WAY better value....you actually gets free chips and salsa, unlike chipotle. And Moe's chips ARE better IMO.
James 'Jimmy' Stiff
First place I stopped when I left Albany airport. I am from SC and they had sweet tea... it was good too. Food was great and staff was very friendly. A+excellent
Jason Rau
When we entered the restaurant the associate at the counter was on her phone and just rolled her eyes at us as we approached the counter, the food was good despite them being out of ingredients that they were obviously not going to try to replace. Obviously the holidays can be stressful for people but seeing as we were almost the only customers there I think they could have at least gave a token effort to being pleasent. Will not be going back
Kevin Guy
It's better than most Moe's in the area, but they are almost always out of something. They were out of shells, ground beef, peppers and onions and most of the proteins. Just walked right out reminded why whenever I'm stuck between wanting five guys burgers or Moe's I generally go to five guys.
Food was good as usual. However very unhappy with the drink selection . Followed a HS teams bus which caused the Coke an Dr Pepper to be used up. Explained the outage and was to to just pick another selection. No desire by the staff to replace the syrup or refund my money. Kind of a tough luck for you attitude Note at that time they here not busy, may be one other person in line. I will really think twice about visiting the Wolf Rd location again as this is the second time the soda machine has to been supply properly.
Beth Pagan
Absolutely awful experience. The employees working there are unhelpful and rude. My daughter loves Moe’s food but we will never spend money at the Wolf Road location again. It is a complete shame how awful employees can ruin your complete experience. The management of this location needs to do better if they plan on making any profit. Extremely disappointed.
Haley Ingraham
I would give them 0 stars if possible. I ordered online over 30 minutes before my very short lunch from work to make sure it would be ready for me when I got there. I got there 5 minutes AFTER it was supposed to be ready and they hadn't even started it. It took them 10 minutes to start the order and then when I finally got my chicken burrito, there was NO chicken in it. This wouldn't be a problem, but I was charged more for the chicken that I didn't get.
Dave Dupont
Stopped in for a late dinner at 8pm after getting off our flight at the airport. All the employees were sitting in the dining room when we arrived. There were no customers on the store. That close at 9pm. The employees got up when we came in. Me and my wife ordered a chicken club quesadilla to share. The chicken in the bin was wery scarce and very burnt. The server made the order with the burnt chicken and put it on the very black grill. I couldnt help but think maybe instead of sitting in the booth someone could of been scrubbing the grill. The store also smelled like some type of the equipment that heats something in a water bath had run dry. It wasnt a good smell. We ate in the dining room and it was indeed the worst quesadilla we have ever had. The chicken was of a burnt jerky taste. Waste of money.
Kirk Kapla
My first try at a Moe's. The lady behind the counter really took the time to help me out. Food was pretty good. Thanks for a decent experience
I will post all the positives and then my critique.I arrived at the establishment today at 3:24 p.m.Positive:We were greeted with the good old fashion "Welcome to Moe's!" I love this about Moe's it brings a smile even under the mask. As you enter the restaurant there is a hand sanitizer dispenser. There was an indecisive couple in front of us so we went ahead and ordered. There was one young lady behind the counter working the line and a co-worker taking her break visible upon entering. The young lady took our order and I proceeded to the restroom. The men's room was in decent condition. When I left the restroom I met my significant other at the register which also had a large bottle of hand sanitizer. There was also hand sanitizer by the self serve drink station. This made me as a customer feel safer. Critique:When I returned from the rest room our order was on the grill, the next couple was placing their order and the phone rang. The employee on her break speaks loudly from the dining room "you know you have to answer that, the phone," while the young lady was the only one on the line. The phone hung up and rang again. An employee from the back came out front. He cashed us out, took off his gloves, never washed his hands. He put ONE glove back on and scooped our chips and bowl of queso. The gloved hand was on the chip scooper and in the food the ungloved hand was on our queso bowl. The ungloved hand also had a band aid on his ring finger. I asked to re-do the queso bowl with a second glove. He put the second glove on and he only did the chip bag. The queso bowl went on top of the chips. He took his gloves off again and didn't wash his hands. His mask was also not properly secured with it not covering his nose the duration of our visit. Before we left there were two couples eating in the dining room. The dining room was filthy and tables were not being wiped down. I understand shift change and financial struggle with COVID-19, but I feel hand washing and glove wearing is SUPER ESSENTIAL In the food industry; Especially now. I used to work in food service I understand , but I was disappointed to see this even after I asked to put a glove on and correct it.I hope someone finds this useful.Two stars: one for dispersion of hand sanitizer for customer safety. One star for the young lady's prompt service and positive attitude.
They were out of white chicken and black beans which was what I needed for all 3 meals in my order. In addition they no longer have diced tomatoes for the kids burritos. The argument is that they have the pico so they dont need the tomatoes. My kids dont like jalapenos, onions, or cilantro so it is not a valid substitute. They gave me a discount but wasn't worth it considering all my kids ate were a couple bites of chicken and some chips.
Mexican food. The place can be better taken care of. Not one of my favorite places.
This store may be out of business. They were closed for no apparent reason whatsoever at 7:00 PM on 8 Mar 2020. Fail.
There’s a sign that says that it is under renovations, but there no work being done there. I suspect it’s a closed location or a failed franchise that failed to pay the rent...
Food really good just grill employees need to have it clean. More looks disgusting and employees constantly depressed even when you small talk and smile rude manners.
Quality not quite as good as Chipotle but WAY better value....you actually gets free chips and salsa, unlike chipotle. And Moe's chips ARE better IMO.
First place I stopped when I left Albany airport. I am from SC and they had sweet tea... it was good too. Food was great and staff was very friendly. A+excellent
When we entered the restaurant the associate at the counter was on her phone and just rolled her eyes at us as we approached the counter, the food was good despite them being out of ingredients that they were obviously not going to try to replace. Obviously the holidays can be stressful for people but seeing as we were almost the only customers there I think they could have at least gave a token effort to being pleasent. Will not be going back
It's better than most Moe's in the area, but they are almost always out of something. They were out of shells, ground beef, peppers and onions and most of the proteins. Just walked right out reminded why whenever I'm stuck between wanting five guys burgers or Moe's I generally go to five guys.
Restaurantji Recommends
Food was good as usual. However very unhappy with the drink selection . Followed a HS teams bus which caused the Coke an Dr Pepper to be used up. Explained the outage and was to to just pick another selection. No desire by the staff to replace the syrup or refund my money. Kind of a tough luck for you attitude Note at that time they here not busy, may be one other person in line. I will really think twice about visiting the Wolf Rd location again as this is the second time the soda machine has to been supply properly.
Absolutely awful experience. The employees working there are unhelpful and rude. My daughter loves Moe’s food but we will never spend money at the Wolf Road location again. It is a complete shame how awful employees can ruin your complete experience. The management of this location needs to do better if they plan on making any profit. Extremely disappointed.
I would give them 0 stars if possible. I ordered online over 30 minutes before my very short lunch from work to make sure it would be ready for me when I got there. I got there 5 minutes AFTER it was supposed to be ready and they hadn't even started it. It took them 10 minutes to start the order and then when I finally got my chicken burrito, there was NO chicken in it. This wouldn't be a problem, but I was charged more for the chicken that I didn't get.
Stopped in for a late dinner at 8pm after getting off our flight at the airport. All the employees were sitting in the dining room when we arrived. There were no customers on the store. That close at 9pm. The employees got up when we came in. Me and my wife ordered a chicken club quesadilla to share. The chicken in the bin was wery scarce and very burnt. The server made the order with the burnt chicken and put it on the very black grill. I couldnt help but think maybe instead of sitting in the booth someone could of been scrubbing the grill. The store also smelled like some type of the equipment that heats something in a water bath had run dry. It wasnt a good smell. We ate in the dining room and it was indeed the worst quesadilla we have ever had. The chicken was of a burnt jerky taste. Waste of money.
My first try at a Moe's. The lady behind the counter really took the time to help me out. Food was pretty good. Thanks for a decent experience