Overpriced, underbaked, and inedible. I was very disappointed with my cookie and the quality of the cookies have gone down significantly over time. I used to love the cookie cups especially, but now they are usually either unavailable or not baked correctly. I don’t know about anyone else but I’m not looking to get food poisoning from what is supposed to be a nice treat. I’m gonna start saving my money that’s for sure.
Atmosphere: 1
Food: 1
Service: 1
Jesse Seibel
ordered cookie cake and was great
Atmosphere: 5
Food: 5
Service: 5
kierra virgo
Okay so I ordered brownies which I absolutely love from here and I’m so upset because I bought three and they are disgusting🤮🤮. They feel like bricks and there’s no moisture JUST DRY!!! I called the store to get a refund and I kept getting no answer and I take the bus so I was not going all the way back by bus. Super disappointed😑
Atmosphere: 3
Food: 2
Service: 3
Amanda Zullo
I ordered a cookie cake for my sister's birthday. Initially, I was reluctant. However, everything was terrific! The decorating was fantastic. The cake tasted great. The individual working was kind, offered a few other items that I, at the time, did not take advantage of. The cake smelled so good in the car that we didn't even get a chance to take a photo.
Food: 5
Service: 5
iMacOfDeath
Cookie Monster would approve.
Was only planning on buying a couple cookies, but the staff member working the shift promoted the buy 3 gets 1 free. However I don't think you get to choose which one you want for free, as she just added another sprinkled butter sugar cookie to the bag. Oh well.
Ended up with a peanut butter, cinnamon sugar, and two sprinkled butter sugars. Coming to a little over $15.00, which is comparable to a 4 cookie pack from Crumbl though in Crumbl's case their cookies are massive. (but a little doughy)
I imagine these might tase ever better warm, as they were when handed to me, but I waited till I got back home to dig in after dinner. Peanut butter was rich but also very sweet, and had a nice crunch but not overly hard. The cinnamon was a little bit of a let down, not very cinnamony, was expecting something more like cinnamon toast crunch but got the milk the cereal soaked in instead. And those sprinkles, well, they're buttery, as expected, the sprinkles add some pretty colors, and they also had a nice crust with a softer interior.
Overall, I enjoyed the cookies more than I do those from Crumbl as they were more to my preference in terms of done-ness. However they are smaller, not constantly made fresh throughout the day, but still priced the same. I'll still award full stars though, they were good enough.
Food: 5
Service: 4
edward mcdermott
Spent $29 on cookies and they were all stail and hard as a rock. Super wack.
Atmosphere: 2
Food: 1
Service: 2
Savannah Clark
Had a friend get me a cake for my birthday huge mess up the day of pick up and it wasn’t ready, bring it to me and I got something tht didn’t even resemble the picture, I go and talk to someone in person who said it would be fixed next time. I put in an order two weeks ago for Jan 13th for my granny’s bday. Call tht morning multiple times no answer. I go in for my 130 pickup no recollection of the order. Talked to the owner who says whoever the employee was would be fired and I said it’s not an employee issue it’s a manager issue. He refused to give a refund and I made it very clear I will be going back for one. Do not order here unless u want a cake tht looks like this…. Update I had a lovely manager call me named Victoria who offered a new cake I said I’d prefer a refund but then store owner Thompson called and said he wouldn’t give one bc the cake was out and then also said he wouldn’t offer the new cake tht his manager Victoria offered. He said he would give 20% off next purchase… yes Thompson def coming back for 20% off when u send tht out. There’s a reason it’s a 2 star place.
Penny
VERY DISAPPOINTED!!Have not Ben a long time.was looking forward to getting treats.got small choc.chip cookies n 2 dream bars.all hard and dry n one bar was not a full one.sucks !!I like ur place.even with high prices.i want a good product. NOT HAPPY
Matt R
Absolutely terrible cookie cake- it was so stale, it was rock hard. One of the pieces had a really weird chemical taste. And to top it off, $17.26 for 2 slices which is ridiculous.
Pasquale Brescia
Apparently I visited when the scheduled employee had called out and no baked goods were ready. They had Brownies that were clearly from the day before that were rock hard and unedible. For what this place costs They should have not opened Thier doors if They were only prepared to sell yesterday's bake.
The employees are amazing, the manger suck. I got my cookies cake 4 hours after ordering time. Because the manage never told the employees there was an order. And he want to talk to the customer (me) over the phone because he pull over (was during) to talk to me. No apology no nothing. I ask for a refund, he told me I have to Waite till Monday. Since it Sat and there are busy. You think if he knows there are busy he will be at the store or have an acting manger at the store. Nope. Employees are amazing and under part for such management terrible. I miss my event that I was goin to take the cake too, but employees did make me a Beautiful, Cake and my kids enjoy more than they should since I have to Waite to get my refund ( I did not trust would have got or have a hard time getting back)
Karen Diamonds
Yummy chocolate chip cookies!
Rayvon Morris
Ordered Mrs. Fields through UberEats and my brownies arrived completely rock hard and stale. $35 wasted. Would not recommend.
Melissa M
Served me a HARD cookie slice after I specifically asked if they were fresh!! This thing smashed into crumbs when I put it on a plate. Absolutely disgusting!! Will never buy from here again.
Overpriced, underbaked, and inedible. I was very disappointed with my cookie and the quality of the cookies have gone down significantly over time. I used to love the cookie cups especially, but now they are usually either unavailable or not baked correctly. I don’t know about anyone else but I’m not looking to get food poisoning from what is supposed to be a nice treat. I’m gonna start saving my money that’s for sure.
Atmosphere: 1
Food: 1
Service: 1
ordered cookie cake and was great
Atmosphere: 5
Food: 5
Service: 5
Okay so I ordered brownies which I absolutely love from here and I’m so upset because I bought three and they are disgusting🤮🤮. They feel like bricks and there’s no moisture JUST DRY!!! I called the store to get a refund and I kept getting no answer and I take the bus so I was not going all the way back by bus. Super disappointed😑
Atmosphere: 3
Food: 2
Service: 3
I ordered a cookie cake for my sister's birthday. Initially, I was reluctant. However, everything was terrific! The decorating was fantastic. The cake tasted great. The individual working was kind, offered a few other items that I, at the time, did not take advantage of. The cake smelled so good in the car that we didn't even get a chance to take a photo.
Food: 5
Service: 5
Cookie Monster would approve.
Was only planning on buying a couple cookies, but the staff member working the shift promoted the buy 3 gets 1 free. However I don't think you get to choose which one you want for free, as she just added another sprinkled butter sugar cookie to the bag. Oh well.
Ended up with a peanut butter, cinnamon sugar, and two sprinkled butter sugars. Coming to a little over $15.00, which is comparable to a 4 cookie pack from Crumbl though in Crumbl's case their cookies are massive. (but a little doughy)
I imagine these might tase ever better warm, as they were when handed to me, but I waited till I got back home to dig in after dinner. Peanut butter was rich but also very sweet, and had a nice crunch but not overly hard. The cinnamon was a little bit of a let down, not very cinnamony, was expecting something more like cinnamon toast crunch but got the milk the cereal soaked in instead. And those sprinkles, well, they're buttery, as expected, the sprinkles add some pretty colors, and they also had a nice crust with a softer interior.
Overall, I enjoyed the cookies more than I do those from Crumbl as they were more to my preference in terms of done-ness. However they are smaller, not constantly made fresh throughout the day, but still priced the same. I'll still award full stars though, they were good enough.
Food: 5
Service: 4
Spent $29 on cookies and they were all stail and hard as a rock. Super wack.
Atmosphere: 2
Food: 1
Service: 2
Had a friend get me a cake for my birthday huge mess up the day of pick up and it wasn’t ready, bring it to me and I got something tht didn’t even resemble the picture, I go and talk to someone in person who said it would be fixed next time. I put in an order two weeks ago for Jan 13th for my granny’s bday. Call tht morning multiple times no answer. I go in for my 130 pickup no recollection of the order. Talked to the owner who says whoever the employee was would be fired and I said it’s not an employee issue it’s a manager issue. He refused to give a refund and I made it very clear I will be going back for one. Do not order here unless u want a cake tht looks like this…. Update I had a lovely manager call me named Victoria who offered a new cake I said I’d prefer a refund but then store owner Thompson called and said he wouldn’t give one bc the cake was out and then also said he wouldn’t offer the new cake tht his manager Victoria offered. He said he would give 20% off next purchase… yes Thompson def coming back for 20% off when u send tht out. There’s a reason it’s a 2 star place.
VERY DISAPPOINTED!!Have not Ben a long time.was looking forward to getting treats.got small choc.chip cookies n 2 dream bars.all hard and dry n one bar was not a full one.sucks !!I like ur place.even with high prices.i want a good product. NOT HAPPY
Absolutely terrible cookie cake- it was so stale, it was rock hard. One of the pieces had a really weird chemical taste. And to top it off, $17.26 for 2 slices which is ridiculous.
Apparently I visited when the scheduled employee had called out and no baked goods were ready. They had Brownies that were clearly from the day before that were rock hard and unedible. For what this place costs They should have not opened Thier doors if They were only prepared to sell yesterday's bake.
Food: 1
Restaurantji Recommends
The employees are amazing, the manger suck. I got my cookies cake 4 hours after ordering time. Because the manage never told the employees there was an order. And he want to talk to the customer (me) over the phone because he pull over (was during) to talk to me. No apology no nothing. I ask for a refund, he told me I have to Waite till Monday. Since it Sat and there are busy. You think if he knows there are busy he will be at the store or have an acting manger at the store. Nope. Employees are amazing and under part for such management terrible. I miss my event that I was goin to take the cake too, but employees did make me a Beautiful, Cake and my kids enjoy more than they should since I have to Waite to get my refund ( I did not trust would have got or have a hard time getting back)
Yummy chocolate chip cookies!
Ordered Mrs. Fields through UberEats and my brownies arrived completely rock hard and stale. $35 wasted. Would not recommend.
Served me a HARD cookie slice after I specifically asked if they were fresh!! This thing smashed into crumbs when I put it on a plate. Absolutely disgusting!! Will never buy from here again.
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