Mrs. Fields
1 Crossgates Mall Rd, Albany
(518) 918-6255
Recent Reviews
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Absolutely terrible cookie cake- it was so stale, it was rock hard. One of the pieces had a really weird chemical taste. And to top it off, $17.26 for 2 slices which is ridiculous.
Apparently I visited when the scheduled employee had called out and no baked goods were ready. They had Brownies that were clearly from the day before that were rock hard and unedible. For what this place costs They should have not opened Thier doors if They were only prepared to sell yesterday's bake.
Food: 1
The employees are amazing, the manger suck. I got my cookies cake 4 hours after ordering time. Because the manage never told the employees there was an order. And he want to talk to the customer (me) over the phone because he pull over (was during) to talk to me. No apology no nothing. I ask for a refund, he told me I have to Waite till Monday. Since it Sat and there are busy. You think if he knows there are busy he will be at the store or have an acting manger at the store. Nope. Employees are amazing and under part for such management terrible. I miss my event that I was goin to take the cake too, but employees did make me a Beautiful, Cake and my kids enjoy more than they should since I have to Waite to get my refund ( I did not trust would have got or have a hard time getting back)
Yummy chocolate chip cookies!
Ordered Mrs. Fields through UberEats and my brownies arrived completely rock hard and stale. $35 wasted. Would not recommend.
Served me a HARD cookie slice after I specifically asked if they were fresh!! This thing smashed into crumbs when I put it on a plate. Absolutely disgusting!! Will never buy from here again.
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