I ordered online through their website. I was missing half of my order, and was never refunded for it. I would've been better off throwing that 30 dollars in a volcano.
john dee
They messed up my order I payed for 8 cookies only got 4 don't buy from them they screw up orders so they not gonna last long they don't even try to fix the problem scam artist
Atmosphere: 1
Food: 1
Service: 1
Charisse Abellard-Knight
The cookies are tasty and always warm. Often times, the cookies are not ready even when I've received a text saying they are, but that's not a huge deal to me as I'm not usually in a hurry and live locally. Occasionally, like this past time the cookies weren't the right flavors that I order online. Also, the cookies are smaller than most specialty shops like crumble or upstate cookie shack, they are similar to a toll house cookie.
Parking: Parking on the side of the building.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Classic Chocolate Chip not Available in Warm Boxes
Tasha Persaud
The cookies are made to order so expect a 25 minute wait time. I tried a variety of 6 cookies and the chocolate chip was my favorite, along with the lemon cookies. I would definitely go back to get more.
Atmosphere: 5
Food: 5
Service: 5
Taylor Muray Montepare
Online order. Everything was correct. Start with the good. Cookies are large. They do arrive warm and stay warm for about an hr after delivery. I enjoyed my experience overall. However. I have notes. Seemed like a couple of my cookies were mixed? My double chocolate had a very lemon after taste. I personally loved it and now want to recreate it.. (: However my lemon cookie having coconut in it was very odd tasting. Also had to let them sit on paper towels to help reduce heartburn from all the oil or butter that was everywhere on the box. Order arrived very oily. Wasnt a bad experience. For the price tho, 2$ a cookie id expect something to help soak up any extra oil. Not parchment paper. Also before i forget my ice cream was NOT sealed. It was amazing ice cream. Jus was nervous about driver being able to open it. Not delivery friendly on the ice cream very easy to tamper with.
Kid-friendliness: Id assume kids LOVE these. Fresh hot cookies.. very nice size.
I’m going to be completely honest. The people giving this a low rating is unnecessarily picky. There’s not too many great spots upstate, and this is part of the top 5 BEST in my humble opinion. The cookies are made to order, which is great! The actually taste like they’re made from home, which is another plus! Granted people have different acquired tastes, but this place isn’t as bad as they’re making it. Keep doing what y'all are doing!
Food: 5
Jesse Robinson
Honestly, Nocturnal Cookies is my new addiction. These are some seriously good cookies! They always come hot and fresh out the oven. The staff is super friendly and helpful. Give this place a try, you won’t regret it
Atmosphere: 5
Food: 5
Service: 5
Eddy
My girlfriend lives around the block and we stop in sometimes while walking our dog. Tonight we walked in and was greeted by Juan, who should teach a class on customer service. Smiling and welcomed us inside, then he gave us a complimentary bag of their homemade dog treats. There were a lot of customers in and out while we were there and he treated everyone like he was happy to see them. First class! Great cookies, got the ice cream sandwich too and it was awesome.
Atmosphere: 5
Food: 5
Service: 5
Paul Kopmar
High quality cookies however way too greasy because they are hot out of oven. Still think they should give the choice of buying already baked.....not as fresh as out of the oven but still fresh and more immediately edible.
Atmosphere: 4
Food: 4
Service: 4
OMOMMMusicPublishing
To order first thing in the morning and receiving them by noon, these cookies were unacceptable to the eye and taste buds, literally! Peanut Butter, Chocolate Chip and Lemon Cookies were definitely not a prize, specially in presentation. They all were overcooked as seen, hard and the presentation..2 thumbs, 8 fingers down overall! Being a first time in trying Nocturnal, i am a firm believer Crumbl is by far the best choice in the upstate market. Myself being a foodie by nature originally from NYC, Nocturnal would of failed upon opening business. Just speaking and rating the experience, Nocturnal but you must put your best foot forward better than this.
My fiancé usually has a great experience with this business but tonight we ordered a six box cookies and out of the 6 cookies 4 were just macadamia nut which was incorrect. We ordered 6 different cookies ! My fiancé checked the order when we got home and we were disappointed that we weren’t given the correct order.
Philip Thompson
I just order ahead and then walk there. It’s a good excuse to take my two year old for a stroll. He loved the red velvet cookie. lol, we ordered peanut butter but they gave us that one instead. Good on them, or maybe it was luck, but I’m glad about it.
We’ll be back for more.
Atmosphere: 3
Food: 5
Service: 4
Angela Wattenberg
They had nothing made or displaying of any items.
Egypt cruz
Cookies are good but my cookies were hot top on top of eachother which caused them to crumble. Maybe parchment paper between the cookies
Taylor Townsend
I loved these cookies. They were just what I was craving for a late night treat. They tasted authentic and truly home made and not processed. Overall satisfied.
I ordered online through their website. I was missing half of my order, and was never refunded for it. I would've been better off throwing that 30 dollars in a volcano.
They messed up my order I payed for 8 cookies only got 4 don't buy from them they screw up orders so they not gonna last long they don't even try to fix the problem scam artist
Atmosphere: 1
Food: 1
Service: 1
The cookies are tasty and always warm. Often times, the cookies are not ready even when I've received a text saying they are, but that's not a huge deal to me as I'm not usually in a hurry and live locally. Occasionally, like this past time the cookies weren't the right flavors that I order online. Also, the cookies are smaller than most specialty shops like crumble or upstate cookie shack, they are similar to a toll house cookie.
Parking: Parking on the side of the building.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Classic Chocolate Chip not Available in Warm Boxes
The cookies are made to order so expect a 25 minute wait time. I tried a variety of 6 cookies and the chocolate chip was my favorite, along with the lemon cookies. I would definitely go back to get more.
Atmosphere: 5
Food: 5
Service: 5
Online order. Everything was correct. Start with the good. Cookies are large. They do arrive warm and stay warm for about an hr after delivery. I enjoyed my experience overall. However. I have notes. Seemed like a couple of my cookies were mixed? My double chocolate had a very lemon after taste. I personally loved it and now want to recreate it.. (: However my lemon cookie having coconut in it was very odd tasting. Also had to let them sit on paper towels to help reduce heartburn from all the oil or butter that was everywhere on the box. Order arrived very oily. Wasnt a bad experience. For the price tho, 2$ a cookie id expect something to help soak up any extra oil. Not parchment paper. Also before i forget my ice cream was NOT sealed. It was amazing ice cream. Jus was nervous about driver being able to open it. Not delivery friendly on the ice cream very easy to tamper with.
Kid-friendliness: Id assume kids LOVE these. Fresh hot cookies.. very nice size.
Food: 4
Recommended dishes: Chocolate Chunk, Triple Chocolate Chunk
I’m going to be completely honest. The people giving this a low rating is unnecessarily picky. There’s not too many great spots upstate, and this is part of the top 5 BEST in my humble opinion. The cookies are made to order, which is great! The actually taste like they’re made from home, which is another plus! Granted people have different acquired tastes, but this place isn’t as bad as they’re making it. Keep doing what y'all are doing!
Food: 5
Honestly, Nocturnal Cookies is my new addiction. These are some seriously good cookies! They always come hot and fresh out the oven. The staff is super friendly and helpful. Give this place a try, you won’t regret it
Atmosphere: 5
Food: 5
Service: 5
My girlfriend lives around the block and we stop in sometimes while walking our dog. Tonight we walked in and was greeted by Juan, who should teach a class on customer service. Smiling and welcomed us inside, then he gave us a complimentary bag of their homemade dog treats. There were a lot of customers in and out while we were there and he treated everyone like he was happy to see them. First class! Great cookies, got the ice cream sandwich too and it was awesome.
Atmosphere: 5
Food: 5
Service: 5
High quality cookies however way too greasy because they are hot out of oven. Still think they should give the choice of buying already baked.....not as fresh as out of the oven but still fresh and more immediately edible.
Atmosphere: 4
Food: 4
Service: 4
To order first thing in the morning and receiving them by noon, these cookies were unacceptable to the eye and taste buds, literally! Peanut Butter, Chocolate Chip and Lemon Cookies were definitely not a prize, specially in presentation. They all were overcooked as seen, hard and the presentation..2 thumbs, 8 fingers down overall! Being a first time in trying Nocturnal, i am a firm believer Crumbl is by far the best choice in the upstate market. Myself being a foodie by nature originally from NYC, Nocturnal would of failed upon opening business. Just speaking and rating the experience, Nocturnal but you must put your best foot forward better than this.
P.s. A+ for arriving to me warm.
Food: 1
Restaurantji Recommends
My fiancé usually has a great experience with this business but tonight we ordered a six box cookies and out of the 6 cookies 4 were just macadamia nut which was incorrect. We ordered 6 different cookies ! My fiancé checked the order when we got home and we were disappointed that we weren’t given the correct order.
I just order ahead and then walk there. It’s a good excuse to take my two year old for a stroll. He loved the red velvet cookie. lol, we ordered peanut butter but they gave us that one instead. Good on them, or maybe it was luck, but I’m glad about it.
We’ll be back for more.
Atmosphere: 3
Food: 5
Service: 4
They had nothing made or displaying of any items.
Cookies are good but my cookies were hot top on top of eachother which caused them to crumble. Maybe parchment paper between the cookies
I loved these cookies. They were just what I was craving for a late night treat. They tasted authentic and truly home made and not processed. Overall satisfied.
Food: 5
Service: 5
Recommended dishes: Chocolate Chunk, Snickerdoodle
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