I regularly buy Paesan's pizza, especially the Grandma Pie, or Brooklyn Cobb as it's called at this location. When there were issues with the neighborhood & now St. Rose closing I have encouraged people from my office (a major hospital) to support the business on Ontario. I have gone in for slices since 2014 when I moved to the area & I have always been treated with respect. Last night 10/19/24 will be my last time entrusting this location with my delivery order. Myself and a friend ordered pizza & wings and were split on pepperoni or cheese. We ordered a cheese, when it arrived over 45 minutes later it was pepperoni, went to grab a slice & realized it also had maybe bacon & asked if we ordered pepperoni or cheese. I called them immediately to let them know of the issue. The woman who had taken my order answered and was kind. We told them we'd opened it & would keep it if necessary, but She sent the delivery driver back & said he would give the correct pizza. He takes the 1st order & gives a different pizza. We open it upstairs and this one is sausage, mushroom & spinach. I really can't believe it & we call the driver back. He says he has no other pizzas. I say we can take the first one back if they haven't got the cheese, he says no & says we'll need to wait for him to come back with a cheese after delivering the others. I call the restaurant a few minutes later to see if they have it there. The woman answered and I explained the conversation and say if you haven't made another we'll just eat the first one. A man gets on the phone and immediately starts screaming at me. "Why would you touch it if it's not yours" I calmly explain that I hadn't realized in the moment and didn't expect the other pizza also to be wrong. He continues yelling why would you touch it? Do you want to pay for the pizza? And I say no, I already paid for a cheese pizza an hour and a half ago & still have no cheese & 2 other pizzas have been in my house now. Getting touched, getting cold and now off to someone else's house. He continues yelling that I will need to pay for the pizza, and I tell him he needs to keep all his pizza & refund my order. He goes on saying I will make your little pizza now, I say no. I do not want a pizza made by someone who is enrage and yelling at me, and knowing he will send 2 pizzas to unknowing patrons is disturbing. He keeps yelling about why would I touch it. I worked in the restaurant industry for over 20 years. You absolutely do not serve food to someone after accidentally serving it to someone else. There's a reason things have safety seals on them. Delivery foods should be included in this. I tell him refund my money and keep the pizza. This morning I wake up to the initial charge on my card & another $20 charge for the pizza. Neither of which were received by me. Because I used my debit card I can't stop payment. I now need to dispute the transaction after it posts which I will be doing. Don't order from paesan's Ontario. Since the father passed the place is a disaster. I doubt this was one of the Scavio brothers. This person was giving dead end and dissatisfied, unable to satisfy middle aged middle management. The type who is either hitting on or screaming at staff, this man should be fired immediately and the department of health should inspect. It's a shame. The sauce, that's what makes the pizza here so great. And like all masterpieces, apparently it's made by a mentally unstable mad man. ??
Atmosphere: 1
Food: 5
Service: 1
PieceOfRisse
First of all, I ordered my food at 7:50 pm. They site says they close at 9. I get home to shower before I go pick it up and they are blowing up my phone to tell me they close at 8:30pm. I get there and I get the food and get home and the wings look like this. NO WHERE else have I ordered wings and they are dried out because they are “hot”. The store was closed so I couldn’t call back and complain. I called and he basically told me to bring the wings back which is a health hazard. So I called the food and health department and complained about that. I got off of work and I wasn’t going to Uber home to get some wings and Uber to Paesan’s and they not giving my money back…. So I ubered there with the video. Long story short the wings looked like this and he said all the wings looked like this. He could’ve just given me the money back for the wings but no he wants to deny me and say he’s not gonna give me any free food. So I took my business down the street and will not be returning to Paesan’s. I honestly don’t care how good the pizza is. Customers are always right and now I will be going on TikTok to share the video of the wings and how he said all the wings look like that. When you make barbecue wings and they are hot… do they look dried out like this? No they don’t. Very disappointed in Paesan’s. They wouldn’t even give me the corporate number but that’s ok because I called the health department anyways ??♀️
Atmosphere: 1
Food: 2
Service: 1
Diane Taplin
Since Jonathans closed, I've been looking for a pizza shop that had pizza as good as Jonathans Paesons pizza was really good.
Corey Richard
Great pizza and service!
Atmosphere: 5
Food: 5
Service: 5
Princes5xo
Tried and shared three different flavors of pizza: White, pepperoni, and margarita. All three were tasty! Size and cut of each slice was great too.
pam morrison
Too much cheese & no flavor .
Food: 3
Chris St.George
Horrible Pizza shop the worst in the state. The girl on the phone was so rude and arrogant could not get our order correct after I repeated it 3 times and she read it back they still got it wrong. We payed $25 for a cold Pizza and .79 each for sauce for garlic knots because it doesn't come included and still only received two when we ordered three.. After waiting an hour and a half For our incorrect order the delivery driver was also loud and rude yelling in my face at my house about me letting him know the order was incorrect and demanded a tip anyway. The garlic Knots were also burn on the bottom but cold when they got here.No one should ever order here again.Because the service is horrible, the food is cold and they cannot get your order correct for overpriced marinara sauce and pizza. They should be ashamed to call themselves a pizza shop. SUNY students arriving this fall to start classes should be aware never to order from here . Ever
Atmosphere: 1
Food: 1
Service: 1
Cole Layman
great pizza for great prices
Atmosphere: 4
Food: 5
Service: 5
Bob deal
Rotterdam NY store. They were playing anti American propaganda faux "news" network while I waited for my take out order. I asked that the channel be changed or the TV turned off. They refused even turning the TV on after I turned it off. So there is no rating on food as I took a refund and took my business elsewhere.
Atmosphere: 1
Service: 1
Gina Vadala
I ordered through Goldbelly and it was delivered in very good shape, but they’re terrible. There was hardly no ingredients inside very dry. Nothing but bread live, and learn will never do again.
I ordered margherita pizza and calamari for delivery. The calamari were still delightfully crisp even after being held in a container for the ride. Pizza was everything I expected in a pizza in New York - deep flavors, freshly made. Delivery staff was polite and friendly. Will order again if I'm in the area.
Atmosphere: 5
Food: 5
Service: 5
richard jenkins
Great pizza
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cheese Pizza
Geeta Sood
Delicious pizza and terrific service!
Atmosphere: 4
Food: 5
Service: 5
Richard Ellison
Great pie, great price, friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Starlight Pizza
Dana Longley
Excellent pizza! Thin crust, sauce with some taste, good toppings. Best in the Pine Hills area, for sure.
I regularly buy Paesan's pizza, especially the Grandma Pie, or Brooklyn Cobb as it's called at this location. When there were issues with the neighborhood & now St. Rose closing I have encouraged people from my office (a major hospital) to support the business on Ontario. I have gone in for slices since 2014 when I moved to the area & I have always been treated with respect.
Last night 10/19/24 will be my last time entrusting this location with my delivery order. Myself and a friend ordered pizza & wings and were split on pepperoni or cheese. We ordered a cheese, when it arrived over 45 minutes later it was pepperoni, went to grab a slice & realized it also had maybe bacon & asked if we ordered pepperoni or cheese. I called them immediately to let them know of the issue. The woman who had taken my order answered and was kind. We told them we'd opened it & would keep it if necessary, but She sent the delivery driver back & said he would give the correct pizza. He takes the 1st order & gives a different pizza. We open it upstairs and this one is sausage, mushroom & spinach. I really can't believe it & we call the driver back. He says he has no other pizzas. I say we can take the first one back if they haven't got the cheese, he says no & says we'll need to wait for him to come back with a cheese after delivering the others. I call the restaurant a few minutes later to see if they have it there. The woman answered and I explained the conversation and say if you haven't made another we'll just eat the first one. A man gets on the phone and immediately starts screaming at me. "Why would you touch it if it's not yours" I calmly explain that I hadn't realized in the moment and didn't expect the other pizza also to be wrong. He continues yelling why would you touch it? Do you want to pay for the pizza? And I say no, I already paid for a cheese pizza an hour and a half ago & still have no cheese & 2 other pizzas have been in my house now. Getting touched, getting cold and now off to someone else's house. He continues yelling that I will need to pay for the pizza, and I tell him he needs to keep all his pizza & refund my order. He goes on saying I will make your little pizza now, I say no. I do not want a pizza made by someone who is enrage and yelling at me, and knowing he will send 2 pizzas to unknowing patrons is disturbing. He keeps yelling about why would I touch it. I worked in the restaurant industry for over 20 years. You absolutely do not serve food to someone after accidentally serving it to someone else. There's a reason things have safety seals on them. Delivery foods should be included in this. I tell him refund my money and keep the pizza. This morning I wake up to the initial charge on my card & another $20 charge for the pizza. Neither of which were received by me. Because I used my debit card I can't stop payment. I now need to dispute the transaction after it posts which I will be doing. Don't order from paesan's Ontario. Since the father passed the place is a disaster. I doubt this was one of the Scavio brothers. This person was giving dead end and dissatisfied, unable to satisfy middle aged middle management. The type who is either hitting on or screaming at staff, this man should be fired immediately and the department of health should inspect. It's a shame. The sauce, that's what makes the pizza here so great. And like all masterpieces, apparently it's made by a mentally unstable mad man. ??
Atmosphere: 1
Food: 5
Service: 1
First of all, I ordered my food at 7:50 pm. They site says they close at 9. I get home to shower before I go pick it up and they are blowing up my phone to tell me they close at 8:30pm. I get there and I get the food and get home and the wings look like this. NO WHERE else have I ordered wings and they are dried out because they are “hot”. The store was closed so I couldn’t call back and complain. I called and he basically told me to bring the wings back which is a health hazard. So I called the food and health department and complained about that. I got off of work and I wasn’t going to Uber home to get some wings and Uber to Paesan’s and they not giving my money back…. So I ubered there with the video. Long story short the wings looked like this and he said all the wings looked like this. He could’ve just given me the money back for the wings but no he wants to deny me and say he’s not gonna give me any free food. So I took my business down the street and will not be returning to Paesan’s. I honestly don’t care how good the pizza is. Customers are always right and now I will be going on TikTok to share the video of the wings and how he said all the wings look like that. When you make barbecue wings and they are hot… do they look dried out like this? No they don’t. Very disappointed in Paesan’s. They wouldn’t even give me the corporate number but that’s ok because I called the health department anyways ??♀️
Atmosphere: 1
Food: 2
Service: 1
Since Jonathans closed, I've been looking for a pizza shop that had pizza as good as Jonathans Paesons pizza was really good.
Great pizza and service!
Atmosphere: 5
Food: 5
Service: 5
Tried and shared three different flavors of pizza: White, pepperoni, and margarita. All three were tasty! Size and cut of each slice was great too.
Too much cheese & no flavor .
Food: 3
Horrible Pizza shop the worst in the state. The girl on the phone was so rude and arrogant could not get our order correct after I repeated it 3 times and she read it back they still got it wrong. We payed $25 for a cold Pizza and .79 each for sauce for garlic knots because it doesn't come included and still only received two when we ordered three.. After waiting an hour and a half For our incorrect order the delivery driver was also loud and rude yelling in my face at my house about me letting him know the order was incorrect and demanded a tip anyway. The garlic Knots were also burn on the bottom but cold when they got here.No one should ever order here again.Because the service is horrible, the food is cold and they cannot get your order correct for overpriced marinara sauce and pizza. They should be ashamed to call themselves a pizza shop. SUNY students arriving this fall to start classes should be aware never to order from here . Ever
Atmosphere: 1
Food: 1
Service: 1
great pizza for great prices
Atmosphere: 4
Food: 5
Service: 5
Rotterdam NY store. They were playing anti American propaganda faux "news" network while I waited for my take out order. I asked that the channel be changed or the TV turned off. They refused even turning the TV on after I turned it off.
So there is no rating on food as I took a refund and took my business elsewhere.
Atmosphere: 1
Service: 1
I ordered through Goldbelly and it was delivered in very good shape, but they’re terrible. There was hardly no ingredients inside very dry. Nothing but bread live, and learn will never do again.
Atmosphere: 5
Food: 1
Service: 5
Restaurantji Recommends
I ordered margherita pizza and calamari for delivery. The calamari were still delightfully crisp even after being held in a container for the ride. Pizza was everything I expected in a pizza in New York - deep flavors, freshly made. Delivery staff was polite and friendly. Will order again if I'm in the area.
Atmosphere: 5
Food: 5
Service: 5
Great pizza
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cheese Pizza
Delicious pizza and terrific service!
Atmosphere: 4
Food: 5
Service: 5
Great pie, great price, friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Starlight Pizza
Excellent pizza! Thin crust, sauce with some taste, good toppings. Best in the Pine Hills area, for sure.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Starlight Pizza, Cheese Pizza
Loading...