I love this location the food is always tasty and served with a smile. Honestly I come here for the people just as much as the food as there are more then a few panera's in the capital region five star service.
L L
This location is honestly terrible. Every time I give them another chance, there’s always an issue. The food consistently arrives wrong, poorly prepared, or just completely careless. It feels like they hire people who don’t care about quality or presentation.
The Bistro French Onion Soup was nothing like what’s pictured online… no cheese, no croutons, just onions in broth. Totally misleading. The kids’ grilled cheese was even worse… it had a piece of lettuce stuck to it and a long hair in the cheese, sticking out of the sandwich. It had to be thrown out completely.
They advertise “craftsman-quality” sandwiches and fresh ingredients, but nothing ever looks or tastes like it should. I’ve tried to give this location multiple chances, but they fail every single time.
Atmosphere: 1
Food: 1
Service: 1
Johanna P.
My coworkers and I ordered delivery from here this past Tuesday and they forgot SEVERAL items from our order, including a soup... in a soup and sandwich dipper combo. The manager, Mike, apparently bagged and checked the order himself. We called to attempt to get the items delivered to us after all and they stated their manager would not send a new driver with our remaining food and silverware. One of us has to drive to pick up our items, which completely defeats the point of delivery in the first place and meant that the rest of the food was cold when they got back. Please figure out a better way to resolve this and make sure to train your managers properly on order packing and customer assistance.
Walter Cocco
The gentleman this evening, checking me out informed me that there was no bread for soup that my daughter wanted. He suggested that we take a bagel and slice it in the slicer so it’s finally sliced so she can eat it with the soup. My daughter is sick right now congested not feeling well and for him to go over and beyond was amazing. when I told my daughter about this, she automatically took the bread, dipped it in the soup and said it Tasted better than the baguette that is given. Number one maybe Panera Gives an option of taking a bagel and cutting it down with the different flavors they have and adding it to the soup On the side.number two. Make sure this gentleman knows he made my daughter’s Day my day and let him keep being a salesman. I don’t know his name. I wish I did and I should’ve asked, but he did an amazing job today for me. Thank you for having a raise of sunshine in front of me because I have been having it rough with things personally that I’m dealing with he opened my eyes and my heart wider.
Atmosphere: 5
Food: 5
Service: 5
F Cortina
I typically never order breakfast for DoorDash but I did and was disappointed as I got a size small smoothie and a half a sandwich and it was nearly $30 way overpriced and sandwiches average at best won’t be my choice for breakfast that’s for sure
Food: 3
Service: 3
Daniel Leh
Employees are completely out of control here, swearing, surfing on tables while there is no help to order food, tables are filthy and at least 6 employees are eating together and laughing out loud while everyone waits for help. Not up to brand standards. Stay away from this location if you want service
Atmosphere: 1
Food: 3
Service: 1
Amy Wilderson
Worst Panera ever
Atmosphere: 1
Food: 1
Service: 1
Mavis King
Great for grab and go. Also enough room for private conversation. Even an outdoor patio.
Atmosphere: 4
Food: 4
Service: 4
ALBANY FOODCRITICT 927
My favorite Panera in Albany (also I’d rather go here than to the Albany med Starbucks) very peaceful Soothing music always playing and the employees are always happy to help with anything. Definitely recommend if you want breakfast or would like to complete work while getting a quick bite / snack
Atmosphere: 5
Food: 5
Service: 5
chris cardinale
I ordered a s1/2 and 1/2 sandwich Combo, first off the bag wasn't sealed, when i looked in my 1/2 sandwich was missing then my Goddess cobb salad had an avocado that was brown and smelled funny, I ended up throwing the entire meal away, spent over $16 for garbage.. Highly disappointed
This is ridiculous. This happened today and yesterday. I go to order through DoorDash and the poor dasher is sitting out there waiting to get the order. Today I think the girl has been waiting almost an hour. Unacceptable service.
Food: 5
Service: 1
T JM
Nope standing here forever while they make door dash ect orders, never again, I could have walking someplace good and sat down and ate before I get this order. Figure out a better way to do this. Gave me cold food lol you are better off eating at the hospital cafe, food is better and fast
Atmosphere: 1
Food: 1
Service: 1
Jillian Rufo
This was the nastiest Panera I’ve ever been to. Food was gross and my friends and I couldn’t even eat it.
I love this location the food is always tasty and served with a smile. Honestly I come here for the people just as much as the food as there are more then a few panera's in the capital region five star service.
This location is honestly terrible. Every time I give them another chance, there’s always an issue. The food consistently arrives wrong, poorly prepared, or just completely careless. It feels like they hire people who don’t care about quality or presentation.
The Bistro French Onion Soup was nothing like what’s pictured online… no cheese, no croutons, just onions in broth. Totally misleading. The kids’ grilled cheese was even worse… it had a piece of lettuce stuck to it and a long hair in the cheese, sticking out of the sandwich. It had to be thrown out completely.
They advertise “craftsman-quality” sandwiches and fresh ingredients, but nothing ever looks or tastes like it should. I’ve tried to give this location multiple chances, but they fail every single time.
Atmosphere: 1
Food: 1
Service: 1
My coworkers and I ordered delivery from here this past Tuesday and they forgot SEVERAL items from our order, including a soup... in a soup and sandwich dipper combo. The manager, Mike, apparently bagged and checked the order himself. We called to attempt to get the items delivered to us after all and they stated their manager would not send a new driver with our remaining food and silverware. One of us has to drive to pick up our items, which completely defeats the point of delivery in the first place and meant that the rest of the food was cold when they got back. Please figure out a better way to resolve this and make sure to train your managers properly on order packing and customer assistance.
The gentleman this evening, checking me out informed me that there was no bread for soup that my daughter wanted. He suggested that we take a bagel and slice it in the slicer so it’s finally sliced so she can eat it with the soup. My daughter is sick right now congested not feeling well and for him to go over and beyond was amazing. when I told my daughter about this, she automatically took the bread, dipped it in the soup and said it Tasted better than the baguette that is given. Number one maybe Panera Gives an option of taking a bagel and cutting it down with the different flavors they have and adding it to the soup On the side.number two. Make sure this gentleman knows he made my daughter’s Day my day and let him keep being a salesman. I don’t know his name. I wish I did and I should’ve asked, but he did an amazing job today for me. Thank you for having a raise of sunshine in front of me because I have been having it rough with things personally that I’m dealing with he opened my eyes and my heart wider.
Atmosphere: 5
Food: 5
Service: 5
I typically never order breakfast for DoorDash but I did and was disappointed as I got a size small smoothie and a half a sandwich and it was nearly $30 way overpriced and sandwiches average at best won’t be my choice for breakfast that’s for sure
Food: 3
Service: 3
Employees are completely out of control here, swearing, surfing on tables while there is no help to order food, tables are filthy and at least 6 employees are eating together and laughing out loud while everyone waits for help. Not up to brand standards. Stay away from this location if you want service
Atmosphere: 1
Food: 3
Service: 1
Worst Panera ever
Atmosphere: 1
Food: 1
Service: 1
Great for grab and go. Also enough room for private conversation. Even an outdoor patio.
Atmosphere: 4
Food: 4
Service: 4
My favorite Panera in Albany (also I’d rather go here than to the Albany med Starbucks) very peaceful Soothing music always playing and the employees are always happy to help with anything. Definitely recommend if you want breakfast or would like to complete work while getting a quick bite / snack
Atmosphere: 5
Food: 5
Service: 5
I ordered a s1/2 and 1/2 sandwich Combo, first off the bag wasn't sealed, when i looked in my 1/2 sandwich was missing then my Goddess cobb salad had an avocado that was brown and smelled funny, I ended up throwing the entire meal away, spent over $16 for garbage.. Highly disappointed
Food: 1
Restaurantji Recommends
This is ridiculous. This happened today and yesterday. I go to order through DoorDash and the poor dasher is sitting out there waiting to get the order. Today I think the girl has been waiting almost an hour. Unacceptable service.
Food: 5
Service: 1
Nope standing here forever while they make door dash ect orders, never again, I could have walking someplace good and sat down and ate before I get this order. Figure out a better way to do this. Gave me cold food lol you are better off eating at the hospital cafe, food is better and fast
Atmosphere: 1
Food: 1
Service: 1
This was the nastiest Panera I’ve ever been to. Food was gross and my friends and I couldn’t even eat it.
Atmosphere: 1
Food: 1
Service: 1
♥️ Unlimited Sips
Atmosphere: 5
Food: 5
Service: 5
The pick two is a great deal and enjoy it.
❤️ the Unlimited Sips 😋
Atmosphere: 5
Food: 5
Service: 5
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