I love Ship's Pubs food. That being said, today was an incident in my top 5 of horrible service and utter disrespect I've ever seen in a restaurant. Firstly, I ordered through Mealeo, a 3rd party vendor. An item was left off. I ran out to the driver who said call the restaurant. When I called Ship's, and asked, Kristin immediately went into a rant about how i needed to call Mealeo. After she was done interrupting me every half a second, we finally got to the point where I just asked, well what happened, who messed this up, you or Mealeo? Her response was, 'The whole world'. To which I responded, does that include you? To which she responded, 'Let's say, the whole country'. Like are you serious? On a food missing call that they messed up? I couldn't believe what I was hearing. The whole country comment sounded almost political! I live reasonably close, so I asked what if I come down, some how I was able to get those 5 words in, I said 'if I come down, can you hook me up with something?' Like a side or app or something for driving there to pick up my delivery order? She said ya, we will give you a free Buffalo chicken dip, which is what was missing, that we had already paid for. Topped off all that disrespect with a home run of sarcasm. My jaw dropped at how incredibly bad Kristin's communication skills were. Like I said, I love their food, I've order the Chicken Caesar wrap, like 10+ times (that is what I had ordered this time). I was telling my wife before we ordered how I was excited to try their patio this year. And now from this incredible level of disrespect, I'll never go there again and won't have any issue with relaying the story. Thanks Ship's!
Rob Collins
A nice cozy pub on Albany's north side with a nautical theme. Decent drink selection. Their pizza was one of the best in the Capital District. A hidden treasure!
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Cheese Pizza
Nicola Miller
They charge 18% gratuity for orders.
Maggie L.
We came for trivia night. I arrived a little bit after the rest of my group because I was coming from work. I waited at the table for probably 20 minutes and the waitress never came over. I went to the bar to try and order my food and drink. The bar tender told me to wait at my table and someone would come over soon. A while later she came and said "do you need something?" It took over 40 minutes to get my food. The food was good at least. In 2 hours there she came over once to check on us. Then we get the bill and 20% tip was added on because there were 6 of us. I'm sick of getting crappy service and being expected to tip 20% when the waitress didn't even pay attention to us. Automatic gratuity is a scam and promotes mediocre service at best.
Jan Cedeno
Small tiny clams the food was nasty. They had no flavor no seasoning into it. The chicken was big, which wasn’t good. We didn’t get all flats when we wanted wings.
Atmosphere: 2
Food: 1
Service: 1
Glenn Merritt
Tried to go here last night with my wife, looks like a cool place but we found out different. We sit down and look at the drink menu and 15 minutes later nobody had ever come to our table to take our order. They did have a paper on the table that said gratuity would be 18% on every order because the employees work so hard. I wonder if that included the 2 employees behind the bar looking at each others phone. We walked out and will never try this place again
Atmosphere: 1
Food: 1
Service: 1
Justin Piatti
Came for darts. Had food. Had drinks. Atmosphere was nice! Food was great. Service was attentive! Had a great time! Will be back.
Atmosphere: 5
Food: 5
Service: 5
Glenn M.
Tried to go here last night with my wife, looks like a cool place but we found out different. We sit down and look at the drink menu and 15 minutes later nobody had ever come to our table to take our order. They did have a paper on the table that said gratuity would be 18% on every order because the employees work so hard. I wonder if that included the 2 employees behind the bar looking at each others phone. We walked out and will never try this place again
William Ryan
When you see a mandatory gratuity notice posted at any food establishment that’s your sign to leave. It usually indicates that no one is tipping due to bad food or poor service. Our server was doing the best she could but our food was not good,our French fries I believe were made the day before,cold and hard as were my wife’s as well. My burger was over cooked and cold .We did have an order of their chicken wings other than small,they were great.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Chicken Wings
Ivan Hinkle
Nice and clean with cool bar vibes. Waitstaff was super attentive and friendly. Good bar food.
When you see a mandatory gratuity notice posted at any food establishment that’s your sign to leave. It usually indicates that no one is tipping due to bad food or poor service. Our server was doing the best she could but our food was not good,our French fries I believe were made the day before,cold and hard as were my wife’s as well. My burger was over cooked and cold .
We did have an order of their chicken wings other than small,they were great.
Adrienne Knight
I had to find a server but he was nice and apologized.
Atmosphere: 5
Food: 5
Service: 4
Kids Crew
Love my ships even when I have to sit in the steerage! Haha.
Atmosphere: 5
Food: 5
Service: 5
Edward S.
Food is on point . Wings are made to order . Large selection of beers and drinks . Service is always great
I love Ship's Pubs food. That being said, today was an incident in my top 5 of horrible service and utter disrespect I've ever seen in a restaurant. Firstly, I ordered through Mealeo, a 3rd party vendor. An item was left off. I ran out to the driver who said call the restaurant. When I called Ship's, and asked, Kristin immediately went into a rant about how i needed to call Mealeo. After she was done interrupting me every half a second, we finally got to the point where I just asked, well what happened, who messed this up, you or Mealeo? Her response was, 'The whole world'. To which I responded, does that include you? To which she responded, 'Let's say, the whole country'. Like are you serious? On a food missing call that they messed up? I couldn't believe what I was hearing. The whole country comment sounded almost political! I live reasonably close, so I asked what if I come down, some how I was able to get those 5 words in, I said 'if I come down, can you hook me up with something?' Like a side or app or something for driving there to pick up my delivery order? She said ya, we will give you a free Buffalo chicken dip, which is what was missing, that we had already paid for. Topped off all that disrespect with a home run of sarcasm. My jaw dropped at how incredibly bad Kristin's communication skills were. Like I said, I love their food, I've order the Chicken Caesar wrap, like 10+ times (that is what I had ordered this time). I was telling my wife before we ordered how I was excited to try their patio this year. And now from this incredible level of disrespect, I'll never go there again and won't have any issue with relaying the story. Thanks Ship's!
A nice cozy pub on Albany's north side with a nautical theme. Decent drink selection. Their pizza was one of the best in the Capital District. A hidden treasure!
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Cheese Pizza
They charge 18% gratuity for orders.
We came for trivia night. I arrived a little bit after the rest of my group because I was coming from work. I waited at the table for probably 20 minutes and the waitress never came over. I went to the bar to try and order my food and drink. The bar tender told me to wait at my table and someone would come over soon. A while later she came and said "do you need something?" It took over 40 minutes to get my food. The food was good at least. In 2 hours there she came over once to check on us. Then we get the bill and 20% tip was added on because there were 6 of us. I'm sick of getting crappy service and being expected to tip 20% when the waitress didn't even pay attention to us. Automatic gratuity is a scam and promotes mediocre service at best.
Small tiny clams the food was nasty. They had no flavor no seasoning into it. The chicken was big, which wasn’t good. We didn’t get all flats when we wanted wings.
Atmosphere: 2
Food: 1
Service: 1
Tried to go here last night with my wife, looks like a cool place but we found out different. We sit down and look at the drink menu and 15 minutes later nobody had ever come to our table to take our order. They did have a paper on the table that said gratuity would be 18% on every order because the employees work so hard. I wonder if that included the 2 employees behind the bar looking at each others phone. We walked out and will never try this place again
Atmosphere: 1
Food: 1
Service: 1
Came for darts. Had food. Had drinks. Atmosphere was nice! Food was great. Service was attentive! Had a great time! Will be back.
Atmosphere: 5
Food: 5
Service: 5
Tried to go here last night with my wife, looks like a cool place but we found out different. We sit down and look at the drink menu and 15 minutes later nobody had ever come to our table to take our order. They did have a paper on the table that said gratuity would be 18% on every order because the employees work so hard. I wonder if that included the 2 employees behind the bar looking at each others phone. We walked out and will never try this place again
When you see a mandatory gratuity notice posted at any food establishment that’s your sign to leave. It usually indicates that no one is tipping due to bad food or poor service. Our server was doing the best she could but our food was not good,our French fries I believe were made the day before,cold and hard as were my wife’s as well. My burger was over cooked and cold .We did have an order of their chicken wings other than small,they were great.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Chicken Wings
Nice and clean with cool bar vibes. Waitstaff was super attentive and friendly. Good bar food.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
When you see a mandatory gratuity notice posted at any food establishment that’s your sign to leave. It usually indicates that no one is tipping due to bad food or poor service. Our server was doing the best she could but our food was not good,our French fries I believe were made the day before,cold and hard as were my wife’s as well. My burger was over cooked and cold . We did have an order of their chicken wings other than small,they were great.
I had to find a server but he was nice and apologized.
Atmosphere: 5
Food: 5
Service: 4
Love my ships even when I have to sit in the steerage! Haha.
Atmosphere: 5
Food: 5
Service: 5
Food is on point . Wings are made to order . Large selection of beers and drinks . Service is always great
Roomy, fast service, great TV placement, nice
Atmosphere: 5
Food: 5
Service: 5