Starbucks

Please update the hours if you’re going to close 5 hours earlier than anticipated. Went at 4 pm and they were closed when both online and store signs advertised 9 pm close.

Service: 1

Ryan IS quality. I went on 9/19/25 at 1030ish in the morning. Ordered on app, it's packed. There were roughly 10 employees behind the counter. The scene looked at little chaotic, EXCEPT for Ryan. Bro is calm, cool, collected working the machine like his hands have hands and his fingers have fingers. Unfortunately, he was not the first one to make my Americano. I took a sip and it was delicious, don't get me wrong, but I had ordered it hot and it came in a hot cup but was cold. Not just look warm, it was like it was made iced and someone realized their mistake and just poured it into a hot cup. I HATE being that guy who returns food or beverages especially when I just watched two other customers do it and watched Ryan handle it with the dignity and respect of Gatsby himself. So I just figured I would ask this gentleman if I could get it steamed. He takes a look at it and says nah, I'm going to remake this drink too because steaming it is not going to give the quality it deserves for the customer. This guy. This mint of a man went above and beyond to ensure quality, and customer experience was not remotely sacrificed. And he did it not by degrading anyone around him, but instead he carefully and thoughtfully reminded some to keep an eye on the quality of drinks as they are made demonstrating great leadership. Thank you for caring and being a good human being Ryan.

Atmosphere: 4

Food: 4

Service: 5

Took 3 hours just to get my drink they were that slow

Atmosphere: 1

Food: 5

Service: 1

The summer berry refresher is back!! Chloe was my server, very friendly cashier and made my drinks to perfection. Quick service and delicious refreshers for a hot day.

Atmosphere: 5

Food: 5

Service: 5

This Starbucks at 62 New Scotland Ave is a solid spot, especially if you’re near Albany Med or just passing through the area. The location is clean and well-maintained, with a good amount of seating for those looking to hang out or get some work done. It’s got a steady flow of traffic, but the staff keeps things moving smoothly without making anyone feel rushed.

Atmosphere: 5

Food: 4

Service: 5

Nice baristas.

Review as a delivery driver. I can't count how many times I come to pick up an order here and it apparently had already been picked up. If this is such a common issue, the store probably should reach out and get it fixed. Outside of that you'll find yourself waiting 5 to 10 minutes just to get acknowledged by the workers.

Atmosphere: 1

Service: 1

Very rude

Atmosphere: 1

Food: 1

Service: 1

I stopped into Starbucks at the Hilton on New Scotland Ave in Albany to get my father coffee beans for his birthday. I was met with an inviting and clean atmosphere and the most friendly and knowledgeable manager. Mustafa helped me pick out the best coffee based on my father’s taste in coffee. He listened and offered advice. Best experience in a Starbucks so far!

Atmosphere: 5

Food: 5

Service: 5

Standard expectations met but the line was too longm they need to open up more registers or do the tablet thing where they walk the line and take pre-orders I dunno

Atmosphere: 4

Food: 5

Service: 3

Was quick and easy to get what I wanted so I could be at the hospital for my wife to be with her.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Witches Brew

I swear that 90% of the time they screw up my order!! I order from door dash every weekend and they are always forgetting to put something in my bag..usually my sandwich. I don't usually write reviews but I am so frustrated at this point! It's only this location I have an issue with

Food: 4

Service: 1

Staff is friendly coffee they make is authentic not like other Starbucks I think this location follows authentic recipes

Atmosphere: 5

Food: 5

Service: 5

Very good spot relative to the hospital. Often get my drinks from here

Atmosphere: 5

Food: 5

Service: 5

Almost every time they miss something about my drink. This is frustrating. No syrup, ice shaken espresso not shaken etc. I'm kinda sick and tired to ask couple time to fix my well paid drink. I never have problem at Stuyvesant Plaza Starbucks.