Starbucks’ are a dime a dozen but I had the best customer service at this location with Taylor and Lani. Taylor made my mother feel extra special on her birthday and I’m thankful for that.
Service: 5
Leo Carpenter
Great medicine ball tea for my sick daughter.
Food: 5
Service: 5
jer brown
Even when the store is crowded, the workers are so nice and friendly! Everyone who works at this store deserves a raise!!
Atmosphere: 5
Food: 5
Service: 5
Conor Gracey
Not usually the type to write online reviews, but man do these employees drag out simple orders. Store wasn’t even crowded, probably 3 people waiting for drinks and 2 in front of me when I was on line. Multiple times this week this has been the case but it still takes at least 10-15 mins for a staff of usually 5-6 people behind the counter to make 2 drinks, one of them being a black cold brew. Gotta be better on this, people have places to be and the staff at this store seems like they’re literally half asleep all the time.
Food: 4
Service: 2
Joe Fitzgerald
I order a vanilla iced coffee daily. Half the time it comes regular.
Today I confirmed with the guy on the drive thru twice that it was vanilla, then I ask the girl at the window if it’s vanilla. They both confirm.
Only for me to be drinking a regular coffee again. I will no longer spend $6 a day for them not to be able to make a simple order. How hard is it to add vanilla syrup to a drink?
ReeBuilt Fitness
I had showed up for a meeting with a colleague and was starting on my computer only ten mins in a girl from the counter approached me and told me the lobby was only for paying customers completely embarrassed me I always use Starbucks to do my work and ALWAYS purchase EVERYDAY until today after she walked away they proceeded to gossip behind the counter looking at me the entire time. I placed a Mobil order as I wanted no contact with them and tossed it in the trash. Never have I felt so uncomfortable being in a coffee shop I do this regularly to be in a stress free space. I will never be back here. I have also worked for Starbucks in the past and we NEVER approached a customer in the lobby we always allowed the consumer to come up at their own convenience and 10 mins is rediculous! Poor customer service AND embarrassment
Service: 1
Richard R
Well, know, it sounds strange, every Starbucks is different. I had been spending my reading time at the one in Guilderland however, they depersonalized it taking away any signs of individuality such as blackboards, the cute name that the previous manager had for the location, and it now is completely homogeneous. Today I came to this location, and although it has some personality with one blackboard things like the trivia question and the rotating joke reasons for the purpose of the tip jar are long gone. This location is also much larger, less cozy, and the furniture is not as comfortable. Wooden chairs with minimal padding. The beverages were good. The next stop will be the one further east on Western Avenue and see if that still retains some individuality in a smaller cozier branch. Thanks to barista Paloma, always friendly and has a great first name!
Atmosphere: 4
Food: 4
Service: 4
Ava Parker
i asked one of the employees a question and got an attitude and a rude response. thanks for making me more scared to ask questions:)
Atmosphere: 3
Food: 5
Service: 1
Kristen Dayter
Update your hours so people don’t waste time driving to something that’s closed
Definitely some kind of tribe with attitude that works here including 1130 a m shift manager. Not inclusive and they enjoy being nasty to their customers . When one is particularly mean to a customer, the other ones are smiling..I turned out to be right that tiurbinado sugar is the same as sugar in the raw, but when I said this, I was told by the worker that I was ignorant. This is how utterly ridiculous the entire encounter was. Yup, no tip left for this one. Look out for 5’4” black sectioned hair, white , 135 pounds and nasty.
Dina Rosenblum
4 of us walked out of this location because an employee was was rude and arrogant.... Never had this experience before, nor will we ever go back until this worker is replaced.
Service: 1
Caroline Rozado
I go pretty regularly and the people are always quick to take my order and complete it.
Atmosphere: 4
Service: 5
monty Johnn
The crew here are so nice and welcoming. I come here often because I am a nursing student and I also work locally at one of the hospitals. I have to say, Kayla and Jordan make my order with a smile and are so charming. When I run out of things to get, they suggest new options. They always let me know about the deals of the day and i think this whole team needs a raise if possible. Today i kept it sweet & simple with a Venti Strawberry Acai with water- hold the lemonade. Thank You guys!!
Atmosphere: 5
Food: 5
Service: 5
Brianna Huynh
0 stars if I could. I spend an obscene amount of money at Starbucks on a daily basis. Today I ordered at Stuyvesant (my first mistake) to start my jam packed full day of work. My refresher was disgusting - tasted completely watered down, like they ran out of mixture or something.
They actually gave me 2 drinks (when I ordered 1) because the person making it either knew it tasted terrible or didn’t know what they were doing and messed up. Thought I lucked out - but actually Had to throw both out.
Paloma or whoever answered the phone refuses to give any type of refund or replacement unless I bring the drink back TODAY which is totally unrealistic as I’m out of the area for the day. What poor customer service by a billion dollar corporation for a frequently paying customer. Guess they don’t care about customer satisfaction. Oh well, won’t go there ever again.
Starbucks’ are a dime a dozen but I had the best customer service at this location with Taylor and Lani. Taylor made my mother feel extra special on her birthday and I’m thankful for that.
Service: 5
Great medicine ball tea for my sick daughter.
Food: 5
Service: 5
Even when the store is crowded, the workers are so nice and friendly! Everyone who works at this store deserves a raise!!
Atmosphere: 5
Food: 5
Service: 5
Not usually the type to write online reviews, but man do these employees drag out simple orders. Store wasn’t even crowded, probably 3 people waiting for drinks and 2 in front of me when I was on line. Multiple times this week this has been the case but it still takes at least 10-15 mins for a staff of usually 5-6 people behind the counter to make 2 drinks, one of them being a black cold brew. Gotta be better on this, people have places to be and the staff at this store seems like they’re literally half asleep all the time.
Food: 4
Service: 2
I order a vanilla iced coffee daily. Half the time it comes regular. Today I confirmed with the guy on the drive thru twice that it was vanilla, then I ask the girl at the window if it’s vanilla. They both confirm. Only for me to be drinking a regular coffee again. I will no longer spend $6 a day for them not to be able to make a simple order. How hard is it to add vanilla syrup to a drink?
I had showed up for a meeting with a colleague and was starting on my computer only ten mins in a girl from the counter approached me and told me the lobby was only for paying customers completely embarrassed me I always use Starbucks to do my work and ALWAYS purchase EVERYDAY until today after she walked away they proceeded to gossip behind the counter looking at me the entire time. I placed a Mobil order as I wanted no contact with them and tossed it in the trash. Never have I felt so uncomfortable being in a coffee shop I do this regularly to be in a stress free space. I will never be back here. I have also worked for Starbucks in the past and we NEVER approached a customer in the lobby we always allowed the consumer to come up at their own convenience and 10 mins is rediculous! Poor customer service AND embarrassment
Service: 1
Well, know, it sounds strange, every Starbucks is different. I had been spending my reading time at the one in Guilderland however, they depersonalized it taking away any signs of individuality such as blackboards, the cute name that the previous manager had for the location, and it now is completely homogeneous. Today I came to this location, and although it has some personality with one blackboard things like the trivia question and the rotating joke reasons for the purpose of the tip jar are long gone. This location is also much larger, less cozy, and the furniture is not as comfortable. Wooden chairs with minimal padding. The beverages were good. The next stop will be the one further east on Western Avenue and see if that still retains some individuality in a smaller cozier branch. Thanks to barista Paloma, always friendly and has a great first name!
Atmosphere: 4
Food: 4
Service: 4
i asked one of the employees a question and got an attitude and a rude response. thanks for making me more scared to ask questions:)
Atmosphere: 3
Food: 5
Service: 1
Update your hours so people don’t waste time driving to something that’s closed
Great Late Night Coffee
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
Definitely some kind of tribe with attitude that works here including 1130 a m shift manager. Not inclusive and they enjoy being nasty to their customers . When one is particularly mean to a customer, the other ones are smiling..I turned out to be right that tiurbinado sugar is the same as sugar in the raw, but when I said this, I was told by the worker that I was ignorant. This is how utterly ridiculous the entire encounter was. Yup, no tip left for this one. Look out for 5’4” black sectioned hair, white , 135 pounds and nasty.
4 of us walked out of this location because an employee was was rude and arrogant.... Never had this experience before, nor will we ever go back until this worker is replaced.
Service: 1
I go pretty regularly and the people are always quick to take my order and complete it.
Atmosphere: 4
Service: 5
The crew here are so nice and welcoming. I come here often because I am a nursing student and I also work locally at one of the hospitals. I have to say, Kayla and Jordan make my order with a smile and are so charming. When I run out of things to get, they suggest new options. They always let me know about the deals of the day and i think this whole team needs a raise if possible. Today i kept it sweet & simple with a Venti Strawberry Acai with water- hold the lemonade. Thank You guys!!
Atmosphere: 5
Food: 5
Service: 5
0 stars if I could. I spend an obscene amount of money at Starbucks on a daily basis. Today I ordered at Stuyvesant (my first mistake) to start my jam packed full day of work. My refresher was disgusting - tasted completely watered down, like they ran out of mixture or something.
They actually gave me 2 drinks (when I ordered 1) because the person making it either knew it tasted terrible or didn’t know what they were doing and messed up. Thought I lucked out - but actually Had to throw both out.
Paloma or whoever answered the phone refuses to give any type of refund or replacement unless I bring the drink back TODAY which is totally unrealistic as I’m out of the area for the day. What poor customer service by a billion dollar corporation for a frequently paying customer. Guess they don’t care about customer satisfaction. Oh well, won’t go there ever again.
Food: 1
Service: 1
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