Taco Bell
1 Crossgates Mall Rd Unit B229, Albany
(518) 713-4142
Recent Reviews
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Waited there for probably about 20 minutes and the employees walked out and walked past me to go to dunkin and take a sweet stroll, i still waited. By the time they got back, the one guy came to the counter and i thought finally i can order i’m starving, NOPE he said they are under staffed and are opening at 11:30, so what happens when nobody comes in still and they are open. i’m beyond disappointed i just wanted my number 10 combo but instead they treated me with disrespect while i waited too damn long and walked straight past me sitting at the counter and then made me wait another 15 minutes. disappointed.
Multiple dirty wet spots along the floor that looked to have been sitting there for ages. Most of the food was overcooked, and kiosks hard to navigate due to stickers and residue all over the screen blocking icons and selections made.
Today I had a bad experience at this restaurant because I ordered 3 large sodas and they sold me 3 lemonades and 2 sodas. I asked for 2 beefyfritos and they gave me 2 beef supreme burrito. I don't understand how the words are similar but they need to be more attentive and have a responsible adult who puts that establishment in order because what you see is that the employees do whatever they want and nobody does anything and to top it off when I went to pay they didn't have an ATH system and I asked myself why they want to charge me almost $30 for this, that part was strange to me, but oh well, all I have to say is be careful ⚠️ and BE ALERT
Just wanted to try their new Steak Garlic Nacho Fries ... all i did was ask to swap the steak with beef, not sure what this is :( very disappointed .. missing almost all of the ingredients and they look like they played catch with my food. this isn't my first bad experience, do not recommend this taco bell unless you want to be upset with your outcome.
The folks here are wonderful, they did what they could to help me with my order and the food was really good and fresh!
Fast food places like here are hard to work at, many orders coming in and out, many different people to interact with (good and bad), it can be draining. But! They still offer their services and the food is still great 🤗
Also also it's nice to still go to a place my friends and I grew up with 😁
I don’t think I have ever been to such a horrendous fast food establishment. They claim to only accept exact change if paying cash. If you can’t give exact they will keep it whatever is left over. Which is theft by the way. If you’re accepting cash all day long there is no excuse to not have change. This is also the food they hand over after their terrible service. Half a shell with some lettuce? Come on…
Atmosphere: 1
Food: 1
Service: 1
Very rude. Opened 30 minutes late. When asked why was told “ cause we got here late”.
Great lazy answer
learn to have a good attitude with customers and stop standing there criticizing other people and making fun of their physical appearance. be more empathetic because you don't know what internal demons those people are dealing with.. to go out on the street to distract yourself, relax and have to deal with people like you..
Atmosphere: 1
Service: 1
soggy tacos soggy fries just save ur money
after reminding them that the order is vegetarian twice (verbally & on the online order) & then being given a beef chalupa seems intentional, alongside the food items not wrapped up at all and thrown in the bag. i don't think this location has ever gotten an order of mine right. just go to Wolf Road, they do their jobs there, and know how to read.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Could only take exact cash or card for what reason ? I ordered a cheez it box, soggy fries, good burrito, no cheez it in my Crunchwrap at all. Helper gave my soda to someone else.
Atmosphere: 1
Food: 2
Service: 1
My food was IMMACULATE AND NOT INCORRECT. It’s INSANE how a MALL TACO BELL IS BETTER THAN AN ACTUAL LOCATION. DO NOT GO TO THE ONE ON 1010 CENTRAL AVE THEY ARE GHETTO AND WILL BLAME YOU FOR THEIR OWN FK UPS. BUT CROSSGATES 1000/10
Atmosphere: 5
Food: 5
Service: 5
Extremely slow service & It’s not the lack of employees. They are Messy and unorganized. Also, Very dirty and unsanitary food station at the back. You can see food all over the floors and table. I waited 30 mins for a mobile order… That look them 2 mins to make… would not recommend coming! Save your time and go elsewhere!
Atmosphere: 1
Food: 1
Service: 1
Person behind counter was on phone. They handed me a bag then got mad that I took the wrong order. So unprofessional.
Atmosphere: 1
Service: 1
Garbage can food and service
Atmosphere: 1
Food: 1
Service: 1
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