Food is amazing. I’ve been coming here for the past 4 to 5 years. Great customer service everyone’s very friendly and attentive. I highly recommend
Atmosphere: 5
Food: 5
Service: 5
Rachel Stark
Waited quite a while for food. Tables around mine got their food first. When delivered with how it was being held thought it would end up in my lap…since it had been wherever for a bit it was not longer the freshest, so that it didn’t slide off the plate. After ordering dessert and getting checks finalized I was told I could get a free piece of cheesecake. I reassured them not that serious. (Was too annoyed to be honest) But was like well alright and gave my number. Nothing came up, so person came up to me appearing to be a manager and was quite hostile. And was like well if you want a free slice, if it is really your birthday, you will have to give us accurate information and I was like its not that serious. Eventually, nothing was found. And was told, if I sgin up it will be free, I relented. After that kind of treatment, I figured at least it was free. If signing up worked. Anyhow, I do not wish to return and wanted to give others a heads up. Truly disappointed. It used to be a great restaurant.
Atmosphere: 4
Food: 1
Service: 1
Miah Papaya
40 minute wait to be seated wasn't an issue at all. Got seated, got drinks. Our server took our order, everything was ordered at once. Took 15 minutes for the appetizers which okay, but an hour after being placed to get our actual meals. Only because she asked if we wanted boxes, for what meals lol. I don't even want it anymore this was supposed be my birthday dinner. Just took a bite of the food that was legit just placed in front of me and I can tell the server forgot about it because it's cold. Not like a rushed and put together hot but oops forgot about it cold. Took a few bites of my food (Four Cheese Pasta- no chicken) and what do I find?? Chicken!! Now what if I didn't eat meat? Like seriously. I genuinely don't want this anymore. Forgotten about and she grabbed the wrong plate. Was given a bag and boxes before our food. I just want to get the check and get my birthday slice so I can go home. I said I'd rather not wait for another plate to be done because who knows how long it'd take and my partner was done with their burger already so they comped the pasta. I got my bday slice and spent $70 just to not have a real meal. Happy Birthday to me!
Atmosphere: 3
Food: 4
Service: 2
Ashley Darcy
We have never been to a Cheesecake Factory and were pretty excited to try it, when we sat down we had a look at our table and it was disgusting so disgusting in fact I had a manager come over to our table we then switched tables and the 2nd table was not as dirty but there was still quite a bit of grime on the table when we got our food it was pretty good besides my burger I asked for no onion but they still gave me onion but no big deal. I will say even though we had a bad visit the staff and manager were amazing and did everything in their power to help us the manager not only gave us a new table he even gave us a free appetizer and our waiter I think his name was Jeff was phenomenal but other than the staff I wasn’t that impressed.
Atmosphere: 1
Food: 3
Service: 5
Sherri TF
Food is good, took forever to get service and then our bill at the end. We were sat right at the promised 15 min mark.
Atmosphere: 3
Food: 5
Service: 4
Nothings Impossible
I have 2 for service because waitress was nice but was told 2 times food on the way one time after 1 hour 1 time after 1 hour 20 minutes. Highly disappointed you would think that the manager would come to table and offer some type of compensation we were told the managers names were Eric and Amanda Well Eric and Amanda do better this was a birthday dinner that was RUINED by the time we got our food we were annoyed and tired 1 hour and 20 minutes ridiculous! We will not be returning and although the waitress was apologetic it’s not her fault that the kitchen can’t keep up and the manager can’t manage the place was NOT packed and people got food before us who ordered after us.
Atmosphere: 4
Food: 2
Service: 2
Eddie Rogers
We came in at 5:30 our food. And out at 7:24 it was not the server kitchen was having issues we have never seen a manager or did one came to the table, to have your server come out and own is fine not to see a manager come over very disappointed, was not busy and to ensure the guest experience I believe a manger should have. And out and talked to us, we will not be back.
Richard R.
The Cheesecake Factory was always a special extravagance but less so since they put the calories on the menu. The skinnylicious menu is actually not too bad and for many dishes you would not know that they were “healthified”.
We were greeting promptly and the initial service was quick but then could not find our server for refills, etc. I had a veggie burger sandwich with Swiss, avocado, etc. and a side salad. Their blue cheese dressing is the best but clearly not skinny. They also serve great white and brown bread. Companion had scrambled eggs and bacon. We had a coupon so we split cheesecake, the skinnylicious cheesecake being about half the calories (around 700 I think) but still a more than reasonable facsimile of the cardiac cheesecake. As you can see I was brought an iced tea refill with no perceptible ice! It’s the small things. This will not be a regular stop but a very occasional splurge since most of the regular menu will hasten death and disease.
Atmosphere: 4
Food: 4
Service: 3
Tracie MacPherson
Love getting dinner here and the desserts are amazing.
Atmosphere: 5
Food: 5
Service: 5
N R
The food cost and quality were not aligned. Our check for 4 people (no alcohol) was just below $300. We did order several appetizers and 2 slices of cheesecake.
All of our pasta dishes were extremely salty. The pasta dishes that were supposed to include vegetables did so, but sparsely. The namesake cheesecake is a joke. It was the consistency of thick whipped cream and should not be called cheesecake.
The price was outrageous considering that the 4 of us had dinner the next day at a high-end restaurant (Annerelle) for a little over $200.
It was a long time since we visited the Cheesecake Factory and I doubt that we will every visit again.
Overall great experience my family and I went here on a busy night got a table right away excellent service waitstaff was great! Food was delicious and we had a great time.
Atmosphere: 5
Food: 5
Service: 5
Nayeli Delcy
I went out to dinner with my friends and unfortunately this time my experience was not the best. I ordered the Chicken Madeira, while my friends ordered pastas, tacos, and egg rolls, which were all fine and we were enjoying them.
The issue started when I received my dish. When I tried to cut the chicken, it was extremely difficult, which shouldn’t happen when chicken is properly cooked. Even so, I tried not to bother the server and cut it as best as I could. When I tasted it, it clearly felt like chicken that had been frozen and then reheated, and it even felt undercooked. To be sure, I asked my friends to try it, and they all agreed that the chicken was not fully cooked.
Considering the dish costs almost $28, I decided to mention it to the server. Unfortunately, her attitude was very unpleasant and unprofessional. She responded in a rude and dismissive way, saying she didn’t see the chicken being pink, without really listening to my concern. I suggested she take it back to the kitchen so they could check it, since properly cooked chicken should not be that hard to cut. She then told me that if it was sent back, the chicken would end up dry, making it seem like it would be my fault if the dish turned out bad.
Because of her attitude, I decided not to push the issue further. I didn’t eat the chicken, asked for a to-go box, and ended up cooking it at home, which is definitely not the experience one expects at a restaurant like Cheesecake Factory.
I want to mention that I have been here before with my husband and had an excellent experience, which is why this visit was especially disappointing. I understand everyone can have a bad day, but the server’s attitude was not appropriate. Good service should focus on finding solutions and making the customer feel comfortable, not the opposite.
I hope this can be improved, because the food and the restaurant are usually great, but service truly makes a difference.
Atmosphere: 2
Food: 3
Service: 1
Trisha Goodridge
The cheesecake was wonderful.
Atmosphere: 5
Food: 5
Service: 5
San A
I’ve been coming to The Cheesecake Factory for years with friends and family, and it’s always been a go-to spot for celebrations, casual dinners, and group outings. The atmosphere is lively, the menu is extensive, and there’s usually something for everyone. My personal favorite has always been the Steak Diane, which is normally flavorful, rich, and perfectly cooked. However, the last few times I’ve ordered it, it just hasn’t been that great. The quality and preparation seem inconsistent, almost as if different chefs make it differently each time. One visit it’s great, and the next it’s disappointing. That said, the other food at the table was very good, and everyone else seemed happy with their meals. My disappointment was really just with my dish, especially since it’s usually my go-to and something I look forward to ordering. I still enjoy dining here and will continue to come back, but I hope there’s more consistency in how signature dishes are prepared. The Cheesecake Factory remains a solid place for dining with friends and family—this experience was just a letdown for me personally.
Atmosphere: 5
Food: 1
Service: 5
La Vashia Luckey
The service and atmosphere is great. The atmosphere at times can be busy and noisy but it is to be expected. The stuffed mushrooms and meatballs are delicious! As well as the Louisiana Pasta (get extra sauce) and Tuffle Chicken. I have tried several of there appetizers at happy hour and you cannot go wrong.
Food is amazing. I’ve been coming here for the past 4 to 5 years. Great customer service everyone’s very friendly and attentive. I highly recommend
Atmosphere: 5
Food: 5
Service: 5
Waited quite a while for food. Tables around mine got their food first. When delivered with how it was being held thought it would end up in my lap…since it had been wherever for a bit it was not longer the freshest, so that it didn’t slide off the plate. After ordering dessert and getting checks finalized I was told I could get a free piece of cheesecake. I reassured them not that serious. (Was too annoyed to be honest) But was like well alright and gave my number. Nothing came up, so person came up to me appearing to be a manager and was quite hostile. And was like well if you want a free slice, if it is really your birthday, you will have to give us accurate information and I was like its not that serious. Eventually, nothing was found. And was told, if I sgin up it will be free, I relented. After that kind of treatment, I figured at least it was free. If signing up worked. Anyhow, I do not wish to return and wanted to give others a heads up. Truly disappointed. It used to be a great restaurant.
Atmosphere: 4
Food: 1
Service: 1
40 minute wait to be seated wasn't an issue at all. Got seated, got drinks. Our server took our order, everything was ordered at once. Took 15 minutes for the appetizers which okay, but an hour after being placed to get our actual meals. Only because she asked if we wanted boxes, for what meals lol. I don't even want it anymore this was supposed be my birthday dinner. Just took a bite of the food that was legit just placed in front of me and I can tell the server forgot about it because it's cold. Not like a rushed and put together hot but oops forgot about it cold. Took a few bites of my food (Four Cheese Pasta- no chicken) and what do I find?? Chicken!! Now what if I didn't eat meat? Like seriously. I genuinely don't want this anymore. Forgotten about and she grabbed the wrong plate. Was given a bag and boxes before our food. I just want to get the check and get my birthday slice so I can go home. I said I'd rather not wait for another plate to be done because who knows how long it'd take and my partner was done with their burger already so they comped the pasta. I got my bday slice and spent $70 just to not have a real meal. Happy Birthday to me!
Atmosphere: 3
Food: 4
Service: 2
We have never been to a Cheesecake Factory and were pretty excited to try it, when we sat down we had a look at our table and it was disgusting so disgusting in fact I had a manager come over to our table we then switched tables and the 2nd table was not as dirty but there was still quite a bit of grime on the table when we got our food it was pretty good besides my burger I asked for no onion but they still gave me onion but no big deal. I will say even though we had a bad visit the staff and manager were amazing and did everything in their power to help us the manager not only gave us a new table he even gave us a free appetizer and our waiter I think his name was Jeff was phenomenal but other than the staff I wasn’t that impressed.
Atmosphere: 1
Food: 3
Service: 5
Food is good, took forever to get service and then our bill at the end. We were sat right at the promised 15 min mark.
Atmosphere: 3
Food: 5
Service: 4
I have 2 for service because waitress was nice but was told 2 times food on the way one time after 1 hour 1 time after 1 hour 20 minutes. Highly disappointed you would think that the manager would come to table and offer some type of compensation we were told the managers names were Eric and Amanda
Well Eric and Amanda do better this was a birthday dinner that was RUINED by the time we got our food we were annoyed and tired 1 hour and 20 minutes ridiculous! We will not be returning and although the waitress was apologetic it’s not her fault that the kitchen can’t keep up and the manager can’t manage the place was NOT packed and people got food before us who ordered after us.
Atmosphere: 4
Food: 2
Service: 2
We came in at 5:30 our food. And out at 7:24 it was not the server kitchen was having issues we have never seen a manager or did one came to the table, to have your server come out and own is fine not to see a manager come over very disappointed, was not busy and to ensure the guest experience I believe a manger should have. And out and talked to us, we will not be back.
The Cheesecake Factory was always a special extravagance but less so since they put the calories on the menu. The skinnylicious menu is actually not too bad and for many dishes you would not know that they were “healthified”.
We were greeting promptly and the initial service was quick but then could not find our server for refills, etc. I had a veggie burger sandwich with Swiss, avocado, etc. and a side salad. Their blue cheese dressing is the best but clearly not skinny. They also serve great white and brown bread. Companion had scrambled eggs and bacon. We had a coupon so we split cheesecake, the skinnylicious cheesecake being about half the calories (around 700 I think) but still a more than reasonable facsimile of the cardiac cheesecake. As you can see I was brought an iced tea refill with no perceptible ice! It’s the small things. This will not be a regular stop but a very occasional splurge since most of the regular menu will hasten death and disease.
Atmosphere: 4
Food: 4
Service: 3
Love getting dinner here and the desserts are amazing.
Atmosphere: 5
Food: 5
Service: 5
The food cost and quality were not aligned. Our check for 4 people (no alcohol) was just below $300. We did order several appetizers and 2 slices of cheesecake.
All of our pasta dishes were extremely salty. The pasta dishes that were supposed to include vegetables did so, but sparsely. The namesake cheesecake is a joke. It was the consistency of thick whipped cream and should not be called cheesecake.
The price was outrageous considering that the 4 of us had dinner the next day at a high-end restaurant (Annerelle) for a little over $200.
It was a long time since we visited the Cheesecake Factory and I doubt that we will every visit again.
Atmosphere: 4
Food: 2
Service: 5
Restaurantji Recommends
Overall great experience my family and I went here on a busy night got a table right away excellent service waitstaff was great! Food was delicious and we had a great time.
Atmosphere: 5
Food: 5
Service: 5
I went out to dinner with my friends and unfortunately this time my experience was not the best. I ordered the Chicken Madeira, while my friends ordered pastas, tacos, and egg rolls, which were all fine and we were enjoying them.
The issue started when I received my dish. When I tried to cut the chicken, it was extremely difficult, which shouldn’t happen when chicken is properly cooked. Even so, I tried not to bother the server and cut it as best as I could. When I tasted it, it clearly felt like chicken that had been frozen and then reheated, and it even felt undercooked. To be sure, I asked my friends to try it, and they all agreed that the chicken was not fully cooked.
Considering the dish costs almost $28, I decided to mention it to the server. Unfortunately, her attitude was very unpleasant and unprofessional. She responded in a rude and dismissive way, saying she didn’t see the chicken being pink, without really listening to my concern. I suggested she take it back to the kitchen so they could check it, since properly cooked chicken should not be that hard to cut. She then told me that if it was sent back, the chicken would end up dry, making it seem like it would be my fault if the dish turned out bad.
Because of her attitude, I decided not to push the issue further. I didn’t eat the chicken, asked for a to-go box, and ended up cooking it at home, which is definitely not the experience one expects at a restaurant like Cheesecake Factory.
I want to mention that I have been here before with my husband and had an excellent experience, which is why this visit was especially disappointing. I understand everyone can have a bad day, but the server’s attitude was not appropriate. Good service should focus on finding solutions and making the customer feel comfortable, not the opposite.
I hope this can be improved, because the food and the restaurant are usually great, but service truly makes a difference.
Atmosphere: 2
Food: 3
Service: 1
The cheesecake was wonderful.
Atmosphere: 5
Food: 5
Service: 5
I’ve been coming to The Cheesecake Factory for years with friends and family, and it’s always been a go-to spot for celebrations, casual dinners, and group outings. The atmosphere is lively, the menu is extensive, and there’s usually something for everyone.
My personal favorite has always been the Steak Diane, which is normally flavorful, rich, and perfectly cooked. However, the last few times I’ve ordered it, it just hasn’t been that great. The quality and preparation seem inconsistent, almost as if different chefs make it differently each time. One visit it’s great, and the next it’s disappointing.
That said, the other food at the table was very good, and everyone else seemed happy with their meals. My disappointment was really just with my dish, especially since it’s usually my go-to and something I look forward to ordering.
I still enjoy dining here and will continue to come back, but I hope there’s more consistency in how signature dishes are prepared. The Cheesecake Factory remains a solid place for dining with friends and family—this experience was just a letdown for me personally.
Atmosphere: 5
Food: 1
Service: 5
The service and atmosphere is great. The atmosphere at times can be busy and noisy but it is to be expected. The stuffed mushrooms and meatballs are delicious! As well as the Louisiana Pasta (get extra sauce) and Tuffle Chicken. I have tried several of there appetizers at happy hour and you cannot go wrong.
Atmosphere: 4
Food: 5
Service: 4
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