I’ve given this place so many chances. Nasty food, incorrect orders, and nasty attitudes. You wait 30 mins in the drive thru to get a bagel from a toaster that hasn’t been cleaned probably ever, a drink covered in hair, and a disrespectful employee just go somewhere else tbh. I’ve never even received a single refund for the awful things I’ve bought here.
Atmosphere: 1
Food: 1
Service: 1
Steve McInroy
Parking: Lots of free parking
Wheelchair accessibility: Real easy to get in an out
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hash Browns, Sandwich
JR Woods
Walked in not one employee greeted, and not one employee even approached the counter to take my order. This place is run by children. There are a hundred donut shops in this area, so there is no need to be back. This one needs some real management.
Atmosphere: 1
Food: 1
Service: 1
Jenny Kisa Chalupa
The staff was very friendly this morning, unfortunately the pumpkin muffin that I ordered had a big bubble area of uncooked batter in the top half of it (and judging by the looks of the other pumpkin muffins and the coffee cake muffins they were all like that) so I couldn't eat that part and the blueberry munchkins weren't glazed very well. Please try not to spread salmonella with uncooked foods in future. (3 stars is for friendly staff, if they weren't I would be giving 1 star)
Atmosphere: 4
Food: 1
Service: 5
Soph
i come here from salamanca almost every day, some of the employees are grump but for the most part it’s always a nice experience. until today! wowza, new lady sherri is something else. telling us that we should have used the mobile app to order so we didn’t back up the drive thru!! pull the cars or deal with it because it’s your job!! don’t be in customer service if you can’t be nice to your customers.
Service: 1
Sophie Graves
i come here from salamanca almost every day, some of the employees are grump but for the most part it’s always a nice experience. until today! wowza, new lady sherri is something else. telling us that we should have used the mobile app to order so we didn’t back up the drive thru!! pull the cars or deal with it because it’s your job!! don’t be in customer service if you can’t be nice to your customers.
Service: 1
Michelle
Drinks are good but given out sloppy and sticky. Staff could use some customer service skills, just seem angry to be working and not very friendly.
Atmosphere: 3
Food: 3
Service: 3
Douglas Peters
I was up in Western NY visiting my son and luckily I found a place I've been to in probably 8 different states always good in my book ???
Other comments say it…very long waits. If you order food it will take 30 minutes. Years long complaints on here tell me this is about chronic incompetent management.
Danielle Lanni
The last 3 times we have gone the wait in the drive thru was over 20 minutes and the orders were wrong everytime. I love dunkin but I won't go here anymore...
Atmosphere: 1
Food: 1
Service: 1
Beth Brady
There is no Dunkin in my hometown. I travel 2 counties for work and ANY TIME I am in the Olean area, I fit in time to go to Dunkin!!! My orders are always correct, staff is friendly! Place is always clean! They have the most coffee flavors, and I love they have sugar free options! I always love seeing Olean on my schedule, look forward to my large coffee with cream, Splenda and Raspberry shots! Yummy!!
Best Dunkin staff around by a far margin this store has gotten far better from just a few short years ago. Keep that staff happy because they are awesome!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Sandwich
Tim Tanner
Expresso machine down. Took 10 minutes from ordering till I got a plain cup of coffee.
As always, hotcoffee and good food.
Kid-friendliness: Grandkids love it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Sandwich
I’ve given this place so many chances. Nasty food, incorrect orders, and nasty attitudes. You wait 30 mins in the drive thru to get a bagel from a toaster that hasn’t been cleaned probably ever, a drink covered in hair, and a disrespectful employee just go somewhere else tbh. I’ve never even received a single refund for the awful things I’ve bought here.
Atmosphere: 1
Food: 1
Service: 1
Parking: Lots of free parking
Wheelchair accessibility: Real easy to get in an out
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hash Browns, Sandwich
Walked in not one employee greeted, and not one employee even approached the counter to take my order. This place is run by children. There are a hundred donut shops in this area, so there is no need to be back. This one needs some real management.
Atmosphere: 1
Food: 1
Service: 1
The staff was very friendly this morning, unfortunately the pumpkin muffin that I ordered had a big bubble area of uncooked batter in the top half of it (and judging by the looks of the other pumpkin muffins and the coffee cake muffins they were all like that) so I couldn't eat that part and the blueberry munchkins weren't glazed very well. Please try not to spread salmonella with uncooked foods in future. (3 stars is for friendly staff, if they weren't I would be giving 1 star)
Atmosphere: 4
Food: 1
Service: 5
i come here from salamanca almost every day, some of the employees are grump but for the most part it’s always a nice experience. until today! wowza, new lady sherri is something else. telling us that we should have used the mobile app to order so we didn’t back up the drive thru!! pull the cars or deal with it because it’s your job!! don’t be in customer service if you can’t be nice to your customers.
Service: 1
i come here from salamanca almost every day, some of the employees are grump but for the most part it’s always a nice experience. until today! wowza, new lady sherri is something else. telling us that we should have used the mobile app to order so we didn’t back up the drive thru!! pull the cars or deal with it because it’s your job!! don’t be in customer service if you can’t be nice to your customers.
Service: 1
Drinks are good but given out sloppy and sticky. Staff could use some customer service skills, just seem angry to be working and not very friendly.
Atmosphere: 3
Food: 3
Service: 3
I was up in Western NY visiting my son and luckily I found a place I've been to in probably 8 different states always good in my book ???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Donuts
Pleasant people
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Other comments say it…very long waits. If you order food it will take 30 minutes. Years long complaints on here tell me this is about chronic incompetent management.
The last 3 times we have gone the wait in the drive thru was over 20 minutes and the orders were wrong everytime. I love dunkin but I won't go here anymore...
Atmosphere: 1
Food: 1
Service: 1
There is no Dunkin in my hometown. I travel 2 counties for work and ANY TIME I am in the Olean area, I fit in time to go to Dunkin!!! My orders are always correct, staff is friendly! Place is always clean! They have the most coffee flavors, and I love they have sugar free options! I always love seeing Olean on my schedule, look forward to my large coffee with cream, Splenda and Raspberry shots! Yummy!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Hash Browns, Sourdough Breakfast Sandwich, Donuts, Stuffed Bagel Minis, Sandwich, Avocado Toast
Best Dunkin staff around by a far margin this store has gotten far better from just a few short years ago. Keep that staff happy because they are awesome!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Sandwich
Expresso machine down. Took 10 minutes from ordering till I got a plain cup of coffee.
Atmosphere: 2
Food: 3
Service: 3
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