The owner of this pizza place has zero integrity. The staff clearly follows their example. Horrible service, horrible food. Owner takes zero responsibility and plays the victim. For a good read just look at the other reviews.
Atmosphere: 1
Food: 1
Service: 1
Donna Kieper
Philly cheese steak was burnt. Very little meat Garlic parm boneless wings were chicken nuggets. Gave me wrong dressing Antipasto salad was 2 giant pieces of lettuce Consisted of a few cucumbers, onion , 3 pieces of pepper, 4 grape tomatoes..asked for dressing & anchovies on the side (never got the dressing) Overall VERY disappointed with whole order. Definitely not the Paisano's I remember from years ago
Wont be back
In response to owner. I did call, put on hold, hung up after 5 minutes, looked for some kind of email, which i would have preferred over public comments Also, i live 30 minutes away, so coming back was not an option
Atmosphere: 1
Food: 1
Service: 2
Pete Schanz
Bad Alfredo sauce, that was not our fault and they will not let us order from them anymore.my family and I have been ordering there since I was very young. And that was the only time we called back and said the food was spoiled. Thankfully there's another pizza place nearby there food is better anyway
Atmosphere: 1
Food: 1
Service: 1
Jay Doherty
Great food, great price, great service! ☆☆☆☆☆ all the way!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Pizza
Lance Durham
Save the hassle, pizza crust was burnt. Ordered hot wings and I have had medium wings that are hotter than the hot wings.
Service was good.
UPDATE: not sure if it is related to it being burnt but the pizza has no sauce.
Save the headache and walk across the street
Update #2 8/9/2024: The owner replied to the review and not in a nice way stating that it would have taken as much time to call the store instead of writing the review.
If I wanted to call the store and complain I would have but judging by previous reviews it would have been hours before we got it corrected and it likely wouldn't have been correct. Also, there is the old saying that you never know what is going to happen when you send your food back to a restaurant. If the owner wanted to remedy this, they can certainly look back in their computer and contact me directly, they store all customer information.
Its a shame that this type of behavior/results continue to happen in such a small community where everyone typically gets along. Like I said previously, take your business across the street, the owners actually have pride in their business.
Update #3: 8/9/2024: The owner replied suggesting to call the shop to resolve this, I did so and left a message with the lady that answered the phone. Owner decided that it would be best to continue to say that I am the problem instead of calling me back. Once again further proving the point that it would be much better to go to Village Pizza across the way. I have never had an issue with them. I always try to spread my business throughout the local businesses but at this rate, this local business will never get my money again. I suggest going to the local grocery store and getting a frozen pizza and frozen wings. At least you will know the quality is good. I feel bad to all of the employees that are there, they have been nothing but nice each time I went in there I couldn't imagine working for someone like this.
Atmosphere: 1
Food: 1
Service: 4
Margaret Monte
On our way back to the lake. Didn't feel like cooking so stopped and grabbed 4 slices of pizza
Atmosphere: 4
Food: 4
Service: 4
Brian D
Awesome
Diego Ojeda
It is an excellent place, they offer good food of different flavors, your pizza is excellent, highly recommended, good service, the person helped me even though I don't understand much English.
It is an excellent place, they offer good food of different flavors, your pizza is excellent, highly recommended, good service, the person helped me even though I don't understand much English.
I stopped ordering from here years ago due to declining service. Today... I had no choice as Rosa Villa was closed. We ordered the family meal (24 cut with 24 boneless wings and 2 2liters). The pizza had NO sauce on it and the wings were mediocre at best. My kids were hungry so they ate a few slices. My husband and I had 1 each and we could barely choke it down. Called them up to explain the situation. They don't give refunds even though I offered to return the pizza. They offered to bring a 12 cut replacement because between my 4 kids and 2 adults 9 slices were eaten.. so we had 3 additional slices taken away from our replacement. Lady says "well..half the pizza is already eaten.." DUH! Geez I'm sorry my children were hungry and I wasn't going to let them look at the pizza and not eat it. They don't understand terrible quality. The lady I spoke to was so rude about it. That's what we get for not following my instincts. NEVER AGAIN! I'll stick to Rosa Villa. Look at the pics and tell me how the hell 15 slices left is half of 24....
UPDATE: We're at the 1.5 hour mark and still waiting for our "replacement". Said 45 minutes...
UPDATE 2: Just called and the lady in charge was like "oh, well our drivers are still out delivering, so we'll just give you partial credit for your order". Stellar customer service guys.. *insert sarcastic eye roll here*. I said okay and she hung up, no other spoken words from her. WHOEVER YOU ARE, YOU NEED TO LEARN BASIC CUSTOMER SERVICE SKILLS.
UPDATE 3: Never received the credit for our pizza.
Atmosphere: 1
Food: 1
Service: 1
Taylor Pultz
Forgot to give us our pizza and when I went back to get it and asked for some sort of discount or compensation they said there was nothing they could do. As I was leaving the manager said "well it's not really our fault" how isn't it???
Atmosphere: 1
Food: 4
Service: 1
Michael
pizza is good slices are affordable
Atmosphere: 5
Food: 5
Service: 5
Nanette Whinnery
NO stars! Your level of delivery incompetence is unbelievable! Delivered to the wrong address....will be another hour after the hour and 15 since the order? Can't speak to the manager? Come down and say something? Lady on the phone wants to know where her pizza is, I don't know what to tell her......bye? You suck and I will NEVER patronize you EVER again!!! Pretty sad after 40 years of great food! As if that all wasn't enough...3 hours later got a call from the nursing home that's in the OPPOSITE direction of our house saying they have our pizza do we want to come get it. LOL! Where does the incompetence end? I make better pizza anyway.
Great pizza. There is no more to say.
Atmosphere: 4
Food: 4
Service: 5
Delicious
Atmosphere: 5
Service: 5
Recommended dishes: Cheese Puzza
The owner of this pizza place has zero integrity. The staff clearly follows their example. Horrible service, horrible food. Owner takes zero responsibility and plays the victim. For a good read just look at the other reviews.
Atmosphere: 1
Food: 1
Service: 1
Philly cheese steak was burnt. Very little meat
Garlic parm boneless wings were chicken nuggets. Gave me wrong dressing
Antipasto salad was 2 giant pieces of lettuce
Consisted of a few cucumbers, onion , 3 pieces of pepper, 4 grape tomatoes..asked for dressing & anchovies on the side (never got the dressing)
Overall VERY disappointed with whole order.
Definitely not the Paisano's I remember from years ago
Wont be back
In response to owner. I did call, put on hold, hung up after 5 minutes, looked for some kind of email, which i would have preferred over public comments
Also, i live 30 minutes away, so coming back was not an option
Atmosphere: 1
Food: 1
Service: 2
Bad Alfredo sauce, that was not our fault and they will not let us order from them anymore.my family and I have been ordering there since I was very young. And that was the only time we called back and said the food was spoiled. Thankfully there's another pizza place nearby there food is better anyway
Atmosphere: 1
Food: 1
Service: 1
Great food, great price, great service! ☆☆☆☆☆ all the way!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Pizza
Save the hassle, pizza crust was burnt. Ordered hot wings and I have had medium wings that are hotter than the hot wings.
Service was good.
UPDATE: not sure if it is related to it being burnt but the pizza has no sauce.
Save the headache and walk across the street
Update #2 8/9/2024: The owner replied to the review and not in a nice way stating that it would have taken as much time to call the store instead of writing the review.
If I wanted to call the store and complain I would have but judging by previous reviews it would have been hours before we got it corrected and it likely wouldn't have been correct. Also, there is the old saying that you never know what is going to happen when you send your food back to a restaurant. If the owner wanted to remedy this, they can certainly look back in their computer and contact me directly, they store all customer information.
Its a shame that this type of behavior/results continue to happen in such a small community where everyone typically gets along. Like I said previously, take your business across the street, the owners actually have pride in their business.
Update #3: 8/9/2024: The owner replied suggesting to call the shop to resolve this, I did so and left a message with the lady that answered the phone. Owner decided that it would be best to continue to say that I am the problem instead of calling me back. Once again further proving the point that it would be much better to go to Village Pizza across the way. I have never had an issue with them. I always try to spread my business throughout the local businesses but at this rate, this local business will never get my money again. I suggest going to the local grocery store and getting a frozen pizza and frozen wings. At least you will know the quality is good. I feel bad to all of the employees that are there, they have been nothing but nice each time I went in there I couldn't imagine working for someone like this.
Atmosphere: 1
Food: 1
Service: 4
On our way back to the lake. Didn't feel like cooking so stopped and grabbed 4 slices of pizza
Atmosphere: 4
Food: 4
Service: 4
Awesome
It is an excellent place, they offer good food of different flavors, your pizza is excellent, highly recommended, good service, the person helped me even though I don't understand much English.
It is an excellent place, they offer good food of different flavors, your pizza is excellent, highly recommended, good service, the person helped me even though I don't understand much English.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I stopped ordering from here years ago due to declining service. Today... I had no choice as Rosa Villa was closed. We ordered the family meal (24 cut with 24 boneless wings and 2 2liters). The pizza had NO sauce on it and the wings were mediocre at best. My kids were hungry so they ate a few slices. My husband and I had 1 each and we could barely choke it down. Called them up to explain the situation. They don't give refunds even though I offered to return the pizza. They offered to bring a 12 cut replacement because between my 4 kids and 2 adults 9 slices were eaten.. so we had 3 additional slices taken away from our replacement. Lady says "well..half the pizza is already eaten.." DUH! Geez I'm sorry my children were hungry and I wasn't going to let them look at the pizza and not eat it. They don't understand terrible quality. The lady I spoke to was so rude about it. That's what we get for not following my instincts. NEVER AGAIN! I'll stick to Rosa Villa. Look at the pics and tell me how the hell 15 slices left is half of 24....
UPDATE: We're at the 1.5 hour mark and still waiting for our "replacement". Said 45 minutes...
UPDATE 2: Just called and the lady in charge was like "oh, well our drivers are still out delivering, so we'll just give you partial credit for your order". Stellar customer service guys.. *insert sarcastic eye roll here*. I said okay and she hung up, no other spoken words from her. WHOEVER YOU ARE, YOU NEED TO LEARN BASIC CUSTOMER SERVICE SKILLS.
UPDATE 3: Never received the credit for our pizza.
Atmosphere: 1
Food: 1
Service: 1
Forgot to give us our pizza and when I went back to get it and asked for some sort of discount or compensation they said there was nothing they could do. As I was leaving the manager said "well it's not really our fault" how isn't it???
Atmosphere: 1
Food: 4
Service: 1
pizza is good slices are affordable
Atmosphere: 5
Food: 5
Service: 5
NO stars! Your level of delivery incompetence is unbelievable! Delivered to the wrong address....will be another hour after the hour and 15 since the order? Can't speak to the manager? Come down and say something? Lady on the phone wants to know where her pizza is, I don't know what to tell her......bye? You suck and I will NEVER patronize you EVER again!!! Pretty sad after 40 years of great food! As if that all wasn't enough...3 hours later got a call from the nursing home that's in the OPPOSITE direction of our house saying they have our pizza do we want to come get it. LOL! Where does the incompetence end? I make better pizza anyway.
My son loves your pizza
Food: 5
Service: 4
Recommended dishes: Deep Fried Mushrooms
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