I was picking up for a friend I can't stand this place food is disgusting. I don't know how they managed to stay this long
Atmosphere: 3
Food: 1
Service: 4
James
Nothing for once was wrong
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Onion Rings, Hamburger, Double Whopper, Bacon King
J E
Been to this location a few times and found they have the best customer service amongst all the restaurants along the strip in Amsterdam.
Atmosphere: 5
Food: 5
Service: 5
Angelfredo Gonzalez
Brisket burger with no Brisket what a lost of time,all my expectations went down.....
Atmosphere: 1
Food: 1
Service: 1
Hunter clemons
Manager is nice, staff is really nice, Very clean place, and food is awesome, Wraps are wrapped very tight and the wraps are saucy, also the fries are not extremely salty. I LOVE THIS BK! If you want good food and dont wanna deal with rude people go to this Burger King. You will not be disappointed!
Atmosphere: 5
Food: 5
Service: 5
A M
I am writing this with deep frustration, sadness, and a profound sense of disbelief at what I endured at this Burger King location. What was supposed to be a quick and simple stop for a meal turned into one of the most demeaning and degrading encounters I’ve ever experienced as a customer, all at the hands of Store Manager Audra Murphy. I came through the drive-thru calmly and respectfully, asking for a very manageable request: to add crispy onions and barbecue ranch sauce to a chicken sandwich, essentially creating a BBQ-style chicken Whopper. There was no rush, no line, no shortage of time or ingredients. I was the only car in line. I wasn’t being difficult. I was just asking for a sandwich my way something Burger King claims to support. Jasmine, the employee taking my order, wasn’t outright rude, but her repeated responses “I can’t do that” felt dismissive. She insisted there was no way to substitute chicken or add those ingredients. I’ve worked in the food industry. That’s simply not true. If she didn’t know how to make it happen, she could’ve asked. Still, I kept calm. Then suddenly, without warning, Audra Murphy, the manager on duty, jumped onto the intercom and started screaming. Not speaking. Screaming. Her tone was hostile, aggressive, and filled with rage. I hadn’t done anything wrong. I hadn’t raised my voice. I was just trying to place an order. Yet she falsely accused me of being disrespectful and ordered me to come inside if I wanted to be helped. It was humiliating, degrading, and completely uncalled for. I even asked Jasmine, “Was I being rude to you?” and she said no. That moment confirmed everything I was being treated unfairly and publicly shamed by a manager who clearly doesn’t belong in that position. Looking inside, I noticed how defeated all the employees looked. No energy. No joy. Just tension. That kind of environment is what happens under poor leadership. If this is how Audra Murphy treats customers in public, I can only imagine how she treats staff behind closed doors. Audra Murphy needs to be removed immediately. Her behavior is a threat to customer well-being and staff morale. The fact that she acted like she couldn’t be fired shows her complete lack of accountability. Promote Jasmine at this point. She may be new, but at least she showed composure and honesty more than I can say for the current manager. I will be filing a formal complaint with the New York State Attorney General and a discrimination complaint with the Better Business Bureau. On top of that, I fully intend to sue this Burger King location for the emotional distress and discriminatory treatment I endured. This will not be ignored. I am also formally requesting that Burger King corporate review the footage from that night and send me a copy for my legal records. The video will show the truth. This experience shook me. I left angry, but more than anything, hurt. I never imagined I’d be screamed at for simply ordering food. Burger King needs to take accountability and replace this manager immediately. No one deserves to be treated this way.
James Huff
This BK is one of the better ones. Choose this place over the other Fast Food places around.
Atmosphere: 5
Food: 5
Service: 5
Paul Eddy
Food is the right temperature and quality.
Atmosphere: 5
Food: 5
Service: 5
Jennifer Payst
This particular location is awesome. When I bring people I support here, they are treated the same as anyone else and with kindness and patience.
Best BK in the county easily. Probably the best service from any BK I've been to.
Atmosphere: 5
Food: 5
Service: 5
Eduardo Herrmann
Friendly staff, and your food is always made fresh and hot
Atmosphere: 5
Food: 5
Service: 5
James M Smith
The Burger king on camble road off 890 near the old rottdam mall Its called another name now starts with a V Not sure what its was but the mall has some new stores now I didnot go in But the burger king was very good Check it out have it your way be a king To day The end
Atmosphere: 5
Food: 5
Service: 5
nafiza Inshanalli
Employees were amazing and very tentative
Atmosphere: 5
Food: 5
Service: 5
Alex Cookhouse
It was super busy, but was also stupidly fast service.
Its a burger king, food is ok
Atmosphere: 3
Food: 4
Service: 5
I was picking up for a friend I can't stand this place food is disgusting. I don't know how they managed to stay this long
Atmosphere: 3
Food: 1
Service: 4
Nothing for once was wrong
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Onion Rings, Hamburger, Double Whopper, Bacon King
Been to this location a few times and found they have the best customer service amongst all the restaurants along the strip in Amsterdam.
Atmosphere: 5
Food: 5
Service: 5
Brisket burger with no Brisket what a lost of time,all my expectations went down.....
Atmosphere: 1
Food: 1
Service: 1
Manager is nice, staff is really nice, Very clean place, and food is awesome, Wraps are wrapped very tight and the wraps are saucy, also the fries are not extremely salty. I LOVE THIS BK! If you want good food and dont wanna deal with rude people go to this Burger King. You will not be disappointed!
Atmosphere: 5
Food: 5
Service: 5
I am writing this with deep frustration, sadness, and a profound sense of disbelief at what I endured at this Burger King location. What was supposed to be a quick and simple stop for a meal turned into one of the most demeaning and degrading encounters I’ve ever experienced as a customer, all at the hands of Store Manager Audra Murphy.
I came through the drive-thru calmly and respectfully, asking for a very manageable request: to add crispy onions and barbecue ranch sauce to a chicken sandwich, essentially creating a BBQ-style chicken Whopper. There was no rush, no line, no shortage of time or ingredients. I was the only car in line. I wasn’t being difficult. I was just asking for a sandwich my way something Burger King claims to support.
Jasmine, the employee taking my order, wasn’t outright rude, but her repeated responses “I can’t do that” felt dismissive. She insisted there was no way to substitute chicken or add those ingredients. I’ve worked in the food industry. That’s simply not true. If she didn’t know how to make it happen, she could’ve asked.
Still, I kept calm. Then suddenly, without warning, Audra Murphy, the manager on duty, jumped onto the intercom and started screaming. Not speaking. Screaming. Her tone was hostile, aggressive, and filled with rage. I hadn’t done anything wrong. I hadn’t raised my voice. I was just trying to place an order. Yet she falsely accused me of being disrespectful and ordered me to come inside if I wanted to be helped. It was humiliating, degrading, and completely uncalled for.
I even asked Jasmine, “Was I being rude to you?” and she said no. That moment confirmed everything I was being treated unfairly and publicly shamed by a manager who clearly doesn’t belong in that position.
Looking inside, I noticed how defeated all the employees looked. No energy. No joy. Just tension. That kind of environment is what happens under poor leadership. If this is how Audra Murphy treats customers in public, I can only imagine how she treats staff behind closed doors.
Audra Murphy needs to be removed immediately. Her behavior is a threat to customer well-being and staff morale. The fact that she acted like she couldn’t be fired shows her complete lack of accountability. Promote Jasmine at this point. She may be new, but at least she showed composure and honesty more than I can say for the current manager.
I will be filing a formal complaint with the New York State Attorney General and a discrimination complaint with the Better Business Bureau. On top of that, I fully intend to sue this Burger King location for the emotional distress and discriminatory treatment I endured. This will not be ignored. I am also formally requesting that Burger King corporate review the footage from that night and send me a copy for my legal records. The video will show the truth.
This experience shook me. I left angry, but more than anything, hurt. I never imagined I’d be screamed at for simply ordering food. Burger King needs to take accountability and replace this manager immediately. No one deserves to be treated this way.
This BK is one of the better ones. Choose this place over the other Fast Food places around.
Atmosphere: 5
Food: 5
Service: 5
Food is the right temperature and quality.
Atmosphere: 5
Food: 5
Service: 5
This particular location is awesome. When I bring people I support here, they are treated the same as anyone else and with kindness and patience.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Best BK in the county easily. Probably the best service from any BK I've been to.
Atmosphere: 5
Food: 5
Service: 5
Friendly staff, and your food is always made fresh and hot
Atmosphere: 5
Food: 5
Service: 5
The Burger king on camble road
off 890 near the old rottdam mall
Its called another name now starts with a V
Not sure what its was but the mall has some new stores now I didnot go in
But the burger king was very good
Check it out have it your way be a king
To day
The end
Atmosphere: 5
Food: 5
Service: 5
Employees were amazing and very tentative
Atmosphere: 5
Food: 5
Service: 5
It was super busy, but was also stupidly fast service.
Food was HOT and tasted great
Atmosphere: 5
Food: 5
Service: 5
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