Between cold food, attitude from the entire staff, and them saying "deal with it" after letting them know NICELY that the food and drinks were wrong. I didn't want a refund, i just wanted my HOT food to be HOT and my coffee to not be water. Absolutely wild
Atmosphere: 1
Food: 2
Service: 1
Tam Roda
I usually pick this dunkin' over others because it is on my way out of town to work, but I would pick over the other two. Unfortunately, everyone else in town feels the same way. Consistently spending 30 of my life in a drive thru lane is enough to make me order an extra donut because I'm so depressed wasting my time. The parking lot is set up so that anyone who is in the drive thru effectively blocks all the side parking spots but also access to the back lot. The best part of ordering is definitely the old woman who says, "Come on down Honeeeey." Also, as stated, the food and coffee are the most consistently good in town.
Samantha Smith
I usually stop in the morning and the workers are always so nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Hash Browns
Rane Little
I’m a regular at this location. I come in the morning with my daughter and sit down to enjoy a coffee. The staff are all very kind and my order is always made correctly. Guest experience overall: ten out of ten.
Atmosphere: 5
Food: 5
Service: 5
Riley Seahorn
I have to say the workers Joseph, Jeremiah and Tyana provide an excellent and efficient caliber of service; with a lovely dash of overwhelming friendliness, accommodation and professionalism. The products provided (mainly the Donuts) all also adhere to a phenomenal quality anyone would hope to have when going to this fine establishment.
Wonderful work as always.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Doughnut
iMacOfDeath
No French Crullers equals sadness.
Had a bit of a craving for some doughnuts lately so I made it a plan to pick up a box for my Friday cheat day, and I know Dunkin wants to forget it ever sold doughnuts for some weird reason but they'll never be a Starbucks with their coffee as it is.
Ended up going with a couple Blueberry, a Pumpkin, an Apple Cider, a Pink Frosted, and a White Frosted with Sprinkles. Also tacked on a Blueberry and a Coffee Cake Muffin, coming to a little under $20. Not too shabby.
Normally I reheat any doughnut I get from DD, the secret to making them taste amazing, but I wanted to see just how they were as-is to give the full review as most won't be packing a toaster oven in their car. Turns out, pretty dry. The Cider, Pumpkin and Blueberry doughnuts were all so dry. The frosted ones were better, but only because they are made with a different kind of dough that just goes more stale than dry.
So next time I won't skip the reheat. Which for anyone who wants to know, just preheat an oven to 350, pop the doughnuts in for about 5 minutes, and then let them cool for another 5 to 10. Blam! Instantly better. Considering most DD branches won't make any new batches throughout the day, what you get at 4:00PM is the same stuff you could have bought at 9:00AM.
Still, while DD is not the same as I recall, and they had no French Crullers, my favorite of any of Dunkin's doughnuts, it wasn't half-way bad. I'd still come here for a good doughnut if I were in the mood, because there's no way I'd drive all the way to Albany just for Cider Belly or to Saratoga for the horrible Darling Doughnuts. Ugh. No, DD will do just fine.
Food: 4
Service: 4
lee lienau
Stopped for lunch. It was clean and friendly. Food quality was good.
Atmosphere: 4
Food: 4
Service: 4
M Mb
Why does the hot coffee always taste so old? Lots of drama appears to be going on between employees, which seems to take priority over the customers.
Atmosphere: 3
Food: 3
Service: 4
Michelle Brown
Their energy drinks are delicious! Not the same flavors as most quick order places. Donuts made fresh, and range from the regulàr old fashioned ones to new filled and decorated ones. My favorite is the filled bagel holes. Esp when warmed. Heaven! Their sandwiches are a little pricey but good. And the coffees.... Punkin spice has taken over! Yum!
Kid-friendliness: Lots of room with tables inside and order thru a window. Staff very friendly .
Wheelchair accessibility: Wheelchair Accessible parking and entry.
Wow!!! Great customer service by Carlos and Jeremiah!!! It's pretty rare now days to get great customer service but these 2 knocked it out of the park!!! Friendly, smiley, happy to be at work, engaging! Keep up the great work! My pumpkin spice signature latte with decaf espresso was the bomb!!!
Everyone is always polite and friendly. Only problem I have is this is a donut shop...how are you out of most varieties at 9am? Not just a here or there thing, basically on a daily basis.
Service: 5
Tucker Frasier
This is by far my favorite dunkin! They make my drink right 90% of the time, and that other 10% of the time that we humans make a mistake, they have always been nice about any returns. They get my service always! And the occasional big tip!
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Hash Browns, Iced Latte
Keirh Tompkins
Excellent customer service
Atmosphere: 5
Food: 5
Service: 5
Josh Leone
Forgot my strawberry frosted donut paid for on mobile app
Between cold food, attitude from the entire staff, and them saying "deal with it" after letting them know NICELY that the food and drinks were wrong. I didn't want a refund, i just wanted my HOT food to be HOT and my coffee to not be water. Absolutely wild
Atmosphere: 1
Food: 2
Service: 1
I usually pick this dunkin' over others because it is on my way out of town to work, but I would pick over the other two. Unfortunately, everyone else in town feels the same way. Consistently spending 30 of my life in a drive thru lane is enough to make me order an extra donut because I'm so depressed wasting my time. The parking lot is set up so that anyone who is in the drive thru effectively blocks all the side parking spots but also access to the back lot.
The best part of ordering is definitely the old woman who says, "Come on down Honeeeey." Also, as stated, the food and coffee are the most consistently good in town.
I usually stop in the morning and the workers are always so nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Hash Browns
I’m a regular at this location. I come in the morning with my daughter and sit down to enjoy a coffee. The staff are all very kind and my order is always made correctly. Guest experience overall: ten out of ten.
Atmosphere: 5
Food: 5
Service: 5
I have to say the workers Joseph, Jeremiah and Tyana provide an excellent and efficient caliber of service; with a lovely dash of overwhelming friendliness, accommodation and professionalism. The products provided (mainly the Donuts) all also adhere to a phenomenal quality anyone would hope to have when going to this fine establishment.
Wonderful work as always.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Doughnut
No French Crullers equals sadness.
Had a bit of a craving for some doughnuts lately so I made it a plan to pick up a box for my Friday cheat day, and I know Dunkin wants to forget it ever sold doughnuts for some weird reason but they'll never be a Starbucks with their coffee as it is.
Ended up going with a couple Blueberry, a Pumpkin, an Apple Cider, a Pink Frosted, and a White Frosted with Sprinkles. Also tacked on a Blueberry and a Coffee Cake Muffin, coming to a little under $20. Not too shabby.
Normally I reheat any doughnut I get from DD, the secret to making them taste amazing, but I wanted to see just how they were as-is to give the full review as most won't be packing a toaster oven in their car. Turns out, pretty dry. The Cider, Pumpkin and Blueberry doughnuts were all so dry. The frosted ones were better, but only because they are made with a different kind of dough that just goes more stale than dry.
So next time I won't skip the reheat. Which for anyone who wants to know, just preheat an oven to 350, pop the doughnuts in for about 5 minutes, and then let them cool for another 5 to 10. Blam! Instantly better. Considering most DD branches won't make any new batches throughout the day, what you get at 4:00PM is the same stuff you could have bought at 9:00AM.
Still, while DD is not the same as I recall, and they had no French Crullers, my favorite of any of Dunkin's doughnuts, it wasn't half-way bad. I'd still come here for a good doughnut if I were in the mood, because there's no way I'd drive all the way to Albany just for Cider Belly or to Saratoga for the horrible Darling Doughnuts. Ugh. No, DD will do just fine.
Food: 4
Service: 4
Stopped for lunch. It was clean and friendly. Food quality was good.
Atmosphere: 4
Food: 4
Service: 4
Why does the hot coffee always taste so old?
Lots of drama appears to be going on between employees, which seems to take priority over the customers.
Atmosphere: 3
Food: 3
Service: 4
Their energy drinks are delicious! Not the same flavors as most quick order places. Donuts made fresh, and range from the regulàr old fashioned ones to new filled and decorated ones. My favorite is the filled bagel holes. Esp when warmed. Heaven! Their sandwiches are a little pricey but good. And the coffees.... Punkin spice has taken over! Yum!
Kid-friendliness: Lots of room with tables inside and order thru a window. Staff very friendly .
Wheelchair accessibility: Wheelchair Accessible parking and entry.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Dunkin' Energy, Doughnut
Wow!!! Great customer service by Carlos and Jeremiah!!! It's pretty rare now days to get great customer service but these 2 knocked it out of the park!!! Friendly, smiley, happy to be at work, engaging! Keep up the great work! My pumpkin spice signature latte with decaf espresso was the bomb!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Everyone is always polite and friendly. Only problem I have is this is a donut shop...how are you out of most varieties at 9am? Not just a here or there thing, basically on a daily basis.
Service: 5
This is by far my favorite dunkin! They make my drink right 90% of the time, and that other 10% of the time that we humans make a mistake, they have always been nice about any returns. They get my service always! And the occasional big tip!
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Hash Browns, Iced Latte
Excellent customer service
Atmosphere: 5
Food: 5
Service: 5
Forgot my strawberry frosted donut paid for on mobile app
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Hash Browns
It's where I get my breakfast.
Atmosphere: 5
Food: 5
Service: 5
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