Tasteless egg salad on plain bagel, no salt no pepper. Much better options out there.
Ian DeSoucey
$2 surcharge to take an egg out of a BEC.
Atmosphere: 4
Food: 1
Service: 1
Dimi P
there are better bagel spots that wont rip you off in the neighborhood. unless you're ok with paying $8 for 3 slices of bacon and 2 slices of cheese on bread, then this is definitely the spot for you!
Atmosphere: 1
Food: 1
Service: 1
Jennifer Pagano
I believe this review was expected, given the circumstances surrounding my recent order.
I placed an order through Uber Eats and immediately noticed that half of my items were missing. I called the restaurant right away, but after being put on hold three times, a staff member finally answered. He informed me that because I ordered through Uber Eats, my only option was to request a partial refund. While I understand mistakes can happen, I specifically placed the order for a certain amount of food for a reason, and I expected to receive everything I paid for.
The staff member admitted that the order had been packed incorrectly, but as a business, it’s important to take responsibility for errors and rectify them. Regardless of whether I used Uber Eats or another platform, I should not be held accountable for your mistake. The employee also claimed that he couldn’t verify my address or contact information because I used a third-party app. However, I was able to find the restaurant easily, so there’s no reason you couldn't do the same.
To make matters worse, the employee provided me with a phone number for Uber that is no longer in service, which was of no help at all. His apology also seemed insincere, based on his tone.
I have worked in the restaurant industry for years, and in my experience, businesses don’t leave customers to resolve issues on their own. Uber Eats eventually issued me a $5 refund, but considering my order was $46, it doesn’t reflect the level of service I expected.
In conclusion, I hope that you take this feedback seriously and work to improve your customer service moving forward. Have the day you deserve.
Atmosphere: 1
Food: 1
Service: 1
Luis Fernandez
I like their food, but they’re always changing their prices when i order. And definitely overcharge me at times I’ve noticed. I once made an order for me and my mom, 2 sandwiches for $20. It was okay because i added extras on the sandwiches. Next day i ordered the same thing but added a regular bacon egg and cheese no extras and i was charged $30 for my order. Ridiculous. Good bagels nonetheless.
Atmosphere: 2
Food: 4
Service: 2
Hannah Campbell
Bagels & Brew has been my go-to bagel spot in the neighborhood for years. The service is always top-notch, the bagels are great, and the space is comfortable and cozy. I really appreciate how reliable and consistent they are. Whether I'm eating there, taking food home, or ordering delivery, I can depend on them to make my order the way I like and have it ready promptly. I love Bagels & Brew!
Atmosphere: 5
Food: 5
Service: 5
Pat Lapp
Turkey egg and cheddar on an onion bagel was good. The staff was pleasant. The coffee was possibly the worst I have ever had.
Atmosphere: 4
Food: 3
Service: 4
Lee Lacey
We have closer bagel shops but always walk the extra distance to get breakfast on our days off. Great bagels and friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Jason Minchala
Great food, best bagels toasted award given by me.
I've been a loyal customer of Bagels & Brew for years, and they never disappoint! Their bagels are made from scratch right on the premises, and you can taste the freshness in every bite. Whether I'm in the mood for their lox or a delicious avocado sandwich, they always have exactly what I’m craving. The customer service is exceptional—I always feel warmly welcomed, almost like coming home. If you’re looking for high-quality bagels and a friendly atmosphere, Bagels & Brew is the place to go!
Atmosphere: 5
Food: 5
Service: 5
Manuel Blissett
I cant start My work day without getting the bacon egg and cheese or the French toast with a coffee. The place is super friendly and has been giving me a amazing experience for years . Thank you again
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel with Cream Cheese Spread
Desiree Tapia
Still the best bagels in town! Love their cream cheeses!
Atmosphere: 5
Food: 5
Service: 5
Carmyn SanDiego
$10 for??? Besides the horrible over the phone customer service, what the hell is this exactly, the skinniest burnt chicken tenders and cardboard fries? Disgusting never attempting to order from this place ever again
Edrice Richardson
I placed an online order for the western omelet it comes with home fries and toast (the avocado was an add on). I also ordered a plain bagel with scallion cream cheese. I really enjoyed the scallion cream cheese and the bagel. As far as the western omelet and home fries, there was way too much Adobo with no salt or pepper.
Tasteless egg salad on plain bagel, no salt no pepper. Much better options out there.
$2 surcharge to take an egg out of a BEC.
Atmosphere: 4
Food: 1
Service: 1
there are better bagel spots that wont rip you off in the neighborhood. unless you're ok with paying $8 for 3 slices of bacon and 2 slices of cheese on bread, then this is definitely the spot for you!
Atmosphere: 1
Food: 1
Service: 1
I believe this review was expected, given the circumstances surrounding my recent order.
I placed an order through Uber Eats and immediately noticed that half of my items were missing. I called the restaurant right away, but after being put on hold three times, a staff member finally answered. He informed me that because I ordered through Uber Eats, my only option was to request a partial refund. While I understand mistakes can happen, I specifically placed the order for a certain amount of food for a reason, and I expected to receive everything I paid for.
The staff member admitted that the order had been packed incorrectly, but as a business, it’s important to take responsibility for errors and rectify them. Regardless of whether I used Uber Eats or another platform, I should not be held accountable for your mistake. The employee also claimed that he couldn’t verify my address or contact information because I used a third-party app. However, I was able to find the restaurant easily, so there’s no reason you couldn't do the same.
To make matters worse, the employee provided me with a phone number for Uber that is no longer in service, which was of no help at all. His apology also seemed insincere, based on his tone.
I have worked in the restaurant industry for years, and in my experience, businesses don’t leave customers to resolve issues on their own. Uber Eats eventually issued me a $5 refund, but considering my order was $46, it doesn’t reflect the level of service I expected.
In conclusion, I hope that you take this feedback seriously and work to improve your customer service moving forward.
Have the day you deserve.
Atmosphere: 1
Food: 1
Service: 1
I like their food, but they’re always changing their prices when i order. And definitely overcharge me at times I’ve noticed. I once made an order for me and my mom, 2 sandwiches for $20. It was okay because i added extras on the sandwiches. Next day i ordered the same thing but added a regular bacon egg and cheese no extras and i was charged $30 for my order. Ridiculous. Good bagels nonetheless.
Atmosphere: 2
Food: 4
Service: 2
Bagels & Brew has been my go-to bagel spot in the neighborhood for years. The service is always top-notch, the bagels are great, and the space is comfortable and cozy. I really appreciate how reliable and consistent they are. Whether I'm eating there, taking food home, or ordering delivery, I can depend on them to make my order the way I like and have it ready promptly. I love Bagels & Brew!
Atmosphere: 5
Food: 5
Service: 5
Turkey egg and cheddar on an onion bagel was good. The staff was pleasant. The coffee was possibly the worst I have ever had.
Atmosphere: 4
Food: 3
Service: 4
We have closer bagel shops but always walk the extra distance to get breakfast on our days off. Great bagels and friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Great food, best bagels toasted award given by me.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bagel with Cream Cheese Spread, Bacon & Egg Sandwich
Excellent food and service. Food is much better quality than most bagel shops. You can taste the difference!
Vegetarian options: Fruit and/or vegetable cream cheese. Yankee bean soup. Salads and some others.
Dietary restrictions: They have tofu cream cheese, low fat cream cheese, vegetable cream cheese. A few more vegan and vegetarian options
Wheelchair accessibility: No steps. Easy access
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Platter Ham Bacon Eggs Home Fries
Restaurantji Recommends
I've been a loyal customer of Bagels & Brew for years, and they never disappoint! Their bagels are made from scratch right on the premises, and you can taste the freshness in every bite. Whether I'm in the mood for their lox or a delicious avocado sandwich, they always have exactly what I’m craving. The customer service is exceptional—I always feel warmly welcomed, almost like coming home. If you’re looking for high-quality bagels and a friendly atmosphere, Bagels & Brew is the place to go!
Atmosphere: 5
Food: 5
Service: 5
I cant start My work day without getting the bacon egg and cheese or the French toast with a coffee. The place is super friendly and has been giving me a amazing experience for years . Thank you again
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel with Cream Cheese Spread
Still the best bagels in town! Love their cream cheeses!
Atmosphere: 5
Food: 5
Service: 5
$10 for??? Besides the horrible over the phone customer service, what the hell is this exactly, the skinniest burnt chicken tenders and cardboard fries? Disgusting never attempting to order from this place ever again
I placed an online order for the western omelet it comes with home fries and toast (the avocado was an add on). I also ordered a plain bagel with scallion cream cheese. I really enjoyed the scallion cream cheese and the bagel. As far as the western omelet and home fries, there was way too much Adobo with no salt or pepper.
Food: 3
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