Dunkin'
2502 31st St, Queens
(631) 952-3997
Recent Reviews
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They never have the drinks that are new and popular at the time. It’s been two weeks since they been out of the new Sabrina strawberry refresher. Barely our bacon in the avocado toast.
Food: 1
I stopped at this Dunkin' Donuts an ordered a drink called The Cappy, with Caramel praline flavor. The cashier didn't seem to know the products so we had to walk to that section to look at the photo before I could even make my order. When I went back to the cash register there was a lady with all black on with a head covering who rang up my order and told me the price was $7.49. I asked her why was it so much because the sign said the drink was $5.99. She told me the whipped cream was an additional 89 cents. I told her I did not ask for whipped cream and she should ask the customer if they want something before charging them for it. She yelled at me saying she can just take it off. I told her it's the principal she was charging me for something I did not ask for without communicating it with me and that is not good customer service. I paid for my drink but the cashier still wanted to talk back at me. The manager came over to see what was the problem. I explained the situation and told him the woman's energy is negative so i would not like anything from the place. I would like a refund. He politely refunded my money.
Atmosphere: 1
Service: 1
Please hire new people for the morning.
Atmosphere: 3
Food: 3
Service: 1
Left before the clerk even looked up from his phone. Uninviting space with a disorderly appearance. 24 hours seems to be the only attractive thing about this substandard location.
Atmosphere: 2
Service: 1
Be careful coming over here to this Dunkin' Donuts in the night time because the employees are lazy for some reason they feel like they don't have to work as much as the crew in the morning and it's pretty slow in the night time and for some reason why is it that we don't see Spanish people working here black people working here white people working here why is this business being treated like a monopoly the people that work in Dunkin' Donuts they speak in Bengali and it's very disrespectful if you are someone that doesn't understand their language this needs to change and it's not because the minority doesn't want the job it's because they don't give them the jobs
Atmosphere: 5
Food: 3
Service: 1
Just wanna give a shoutout to the kind, friendly, helpful people who work here. They are always so helpful & responsive. Their manager in particular is the best and so efficient.
Atmosphere: 5
Food: 5
Service: 5
Important to be straig about this location
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Bacon Egg and Cheese, Strawberry, Donuts, Banana Split, Hash Browns
Just wanna give a shoutout to the kind, friendly, helpful people who work here. They are always so helpful & responsive. Their manager in particular is the best and so efficient.
Atmosphere: 5
Food: 5
Service: 5
I went in to buy water with my dog, a French bulldog, even though it was a service dog they wanted to chase me out saying that there was food, we bring you the money smile
Atmosphere: 1
Food: 5
Service: 1
My go to place for iced coffee in a Boston cream donut.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts
Restaurantji Recommends
Kid-friendliness: The staff was very nice and kind. I came with a large group of 8 children ages 6-15. Not exactly quiet. They were very good with the orders, friendly and able to seat us all!
Wheelchair accessibility: Yes, a ramp on the side door. This locations has 2 exits/ entrances
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Dozen Donuts, Donuts, Sandwich, Bagels, Munchkins Donut Hole Treats, Muffins, Croissant, Iced Macchiato
They don't offer a restroom even for customers. Boo!
Service: 1
SHOUT OUT TO IMA for giving this broke writer extra munchkins on a cold winter’s night! THANK YOU !!! ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Today 12/12/23 around 9:50 am I stood patiently in line to order not only did I wait 5 minutes before someone came to check on me. A lady with a Hijab ignored me and took the lady behind me order. Her manager even said something cause she noticed. I will not be coming here again! Bad customer service.
Atmosphere: 1
Food: 1
Service: 1
It was good and the service needed improvement. We didn't feel welcomed. The cashier seemed annoyed to serve us.
Atmosphere: 3
Food: 4
Service: 2
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