Some of the worst customer service that I’ve ever experienced in a place after over an hour of waiting for a pizza that was never delivered, and I tried calling multiple times I had to walk to the store where they told me that it was delivered, which it wasn’t. If they had answered the phone any of the times that I tried to call they might’ve known that yet again customer service lacking. I wish I could give this place zero stars.
Service: 1
A P
Crazy how different locations can very when it comes to quality.
Asked for well done and it most certainly was not compared to any other papa John’s I have been too.
The papadia is also the best thing they have, always a go to, and it was downright insulting the amount of product I got on mine from here. It was 80% bread. Will not be patronizing this location again.
Atmosphere: 1
Food: 1
Service: 1
Deanna
I order two pizzas with extra cheese and when the delivery guy arrived the pizzas were burnt with no extra cheese. Luckily I pay and cash and was able to refuse those pizzas. Tip: always use the cash option to avoid being stuck with non eatable food. This location is awful and i wait 48 mins for pizza!! Now i have to find food elsewhere but at least Im not out of $25. Do better
Atmosphere: 1
Food: 1
Service: 1
Alice
I ordered from uber eats and there were 10 delivery people trying to pick up my order but none of them succeeded. I asked uber eats customer service and they told me it’s because the restaurant didn’t prepare the order??? I later reordered the same thing but this time had the customer service team call this branch in advance. Now surprisingly this time the order was ready under 10 minutes. So much unnecessary dramas in ordering just a freaking pizza. Please avoid this branch whenever possible.
laila loren
I really enjoyed it here!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Sausage Pizza, Double Chocolate Chip Brownie, Garlic Parmesan Breadsticks, Shaq-A-Roni Pizza, Pizza with 5 Toppings, Pizzas Wings, Cheese Pizza, Extra Large New York Style Pizza, Buffalo Chicken Pizza, Epic Stuffed Crust Pizza, Epic Stuffed Crust, Cheesesticks, Cheese Sauce
Antonio U
Trash store horrible customer service and I ordered wings they came as chicken nuggets with sauce on them horrible place to visit so Bad. Disgusting never going here again
Atmosphere: 1
Food: 1
Service: 1
Queen Nena
This is the worst papa John’s pizza ever I ordered pizza from them and they said they delivered it i never received my pizza at all and then I had to keep calling to find out what happen to my order then they said they will send me a new order I told them to call me when they are downstairs then when I get the pizza from them that I’ve been waiting for 3 hours for that’s what my pizza comes out looking like I threw it in the trash I’m not eating a messed up pizza with alll the cheese on one side the worst delivery man needs to get fired I’m going to also be calling corporate and reporting all of this
D Ko
We were getting it delivered one block away on a rainy day. Delivery came an hour late (took over 1.5 hrs total), and the pizza arrived cold. Never ordering delivery again.
Pizza John is very good, and the cashier was kind and patient. However, it’s not the best compared to New York standards. Note: There is no seating available
Atmosphere: 1
Food: 3
Service: 5
Jill Nau
Ordered pepperoni pizza but was delivered chicken, bacon, and onion pizza. When I talked to the employee, they blamed the delivery driver for taking the wrong pizza when the box had my order sticker on the outside and a sealed sticker one the top. Refused to replace with correct pizza because my location was outside the delivery area. I Understand mistakes happen but there was no attempt to make it right.
Atmosphere: 1
Food: 1
Service: 1
Haseeb Abbasi
Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Mark Drum
Disappointed Customer Experience at Papa John’s in Astoria
I’ve given Papa John’s in Astoria multiple chances despite past mistakes, and this recent experience was the final straw. My pizza was left sitting out in the cold with no notification or app update. When I called to address the issue, I was not only met with unhelpful responses and also accused of misinputting my phone number—despite the fact that I’ve successfully received deliveries before. The person on the other line said they would refund my order and we’ll have to see if does get cancelled but will have to wait until next week.
This lack of accountability and disregard for customer satisfaction is unacceptable. A reliable delivery system and courteous communication are basic expectations for any business, and it’s disappointing to see these standards repeatedly fall short. This is something their corporate level team should fix for their app as well as ensure there’s a way for the delivery is made timely.
After numerous missteps, I won’t be ordering from this location again. If you value dependable service, I recommend looking elsewhere for your pizza night.
Workers are so pleasant!
Atmosphere: 5
Food: 5
Service: 5
Some of the worst customer service that I’ve ever experienced in a place after over an hour of waiting for a pizza that was never delivered, and I tried calling multiple times I had to walk to the store where they told me that it was delivered, which it wasn’t. If they had answered the phone any of the times that I tried to call they might’ve known that yet again customer service lacking. I wish I could give this place zero stars.
Service: 1
Crazy how different locations can very when it comes to quality.
Asked for well done and it most certainly was not compared to any other papa John’s I have been too.
The papadia is also the best thing they have, always a go to, and it was downright insulting the amount of product I got on mine from here. It was 80% bread. Will not be patronizing this location again.
Atmosphere: 1
Food: 1
Service: 1
I order two pizzas with extra cheese and when the delivery guy arrived the pizzas were burnt with no extra cheese. Luckily I pay and cash and was able to refuse those pizzas. Tip: always use the cash option to avoid being stuck with non eatable food. This location is awful and i wait 48 mins for pizza!! Now i have to find food elsewhere but at least Im not out of $25. Do better
Atmosphere: 1
Food: 1
Service: 1
I ordered from uber eats and there were 10 delivery people trying to pick up my order but none of them succeeded. I asked uber eats customer service and they told me it’s because the restaurant didn’t prepare the order??? I later reordered the same thing but this time had the customer service team call this branch in advance. Now surprisingly this time the order was ready under 10 minutes. So much unnecessary dramas in ordering just a freaking pizza. Please avoid this branch whenever possible.
I really enjoyed it here!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Sausage Pizza, Double Chocolate Chip Brownie, Garlic Parmesan Breadsticks, Shaq-A-Roni Pizza, Pizza with 5 Toppings, Pizzas Wings, Cheese Pizza, Extra Large New York Style Pizza, Buffalo Chicken Pizza, Epic Stuffed Crust Pizza, Epic Stuffed Crust, Cheesesticks, Cheese Sauce
Trash store horrible customer service and I ordered wings they came as chicken nuggets with sauce on them horrible place to visit so Bad. Disgusting never going here again
Atmosphere: 1
Food: 1
Service: 1
This is the worst papa John’s pizza ever I ordered pizza from them and they said they delivered it i never received my pizza at all and then I had to keep calling to find out what happen to my order then they said they will send me a new order I told them to call me when they are downstairs then when I get the pizza from them that I’ve been waiting for 3 hours for that’s what my pizza comes out looking like I threw it in the trash I’m not eating a messed up pizza with alll the cheese on one side the worst delivery man needs to get fired I’m going to also be calling corporate and reporting all of this
We were getting it delivered one block away on a rainy day. Delivery came an hour late (took over 1.5 hrs total), and the pizza arrived cold. Never ordering delivery again.
Nice pizza 🤤🤤 quick delivery
Food: 5
Service: 5
Restaurantji Recommends
Great pizza
Atmosphere: 5
Food: 5
Service: 5
Pizza John is very good, and the cashier was kind and patient. However, it’s not the best compared to New York standards. Note: There is no seating available
Atmosphere: 1
Food: 3
Service: 5
Ordered pepperoni pizza but was delivered chicken, bacon, and onion pizza. When I talked to the employee, they blamed the delivery driver for taking the wrong pizza when the box had my order sticker on the outside and a sealed sticker one the top. Refused to replace with correct pizza because my location was outside the delivery area. I Understand mistakes happen but there was no attempt to make it right.
Atmosphere: 1
Food: 1
Service: 1
Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Disappointed Customer Experience at Papa John’s in Astoria
I’ve given Papa John’s in Astoria multiple chances despite past mistakes, and this recent experience was the final straw. My pizza was left sitting out in the cold with no notification or app update. When I called to address the issue, I was not only met with unhelpful responses and also accused of misinputting my phone number—despite the fact that I’ve successfully received deliveries before. The person on the other line said they would refund my order and we’ll have to see if does get cancelled but will have to wait until next week.
This lack of accountability and disregard for customer satisfaction is unacceptable. A reliable delivery system and courteous communication are basic expectations for any business, and it’s disappointing to see these standards repeatedly fall short. This is something their corporate level team should fix for their app as well as ensure there’s a way for the delivery is made timely.
After numerous missteps, I won’t be ordering from this location again. If you value dependable service, I recommend looking elsewhere for your pizza night.
Atmosphere: 1
Food: 1
Service: 1
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