Pizza John is very good, and the cashier was kind and patient. However, it’s not the best compared to New York standards. Note: There is no seating available
Atmosphere: 1
Food: 3
Service: 5
Jill Nau
Ordered pepperoni pizza but was delivered chicken, bacon, and onion pizza. When I talked to the employee, they blamed the delivery driver for taking the wrong pizza when the box had my order sticker on the outside and a sealed sticker one the top. Refused to replace with correct pizza because my location was outside the delivery area. I Understand mistakes happen but there was no attempt to make it right.
Atmosphere: 1
Food: 1
Service: 1
Haseeb Abbasi
Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Mark Drum
Disappointed Customer Experience at Papa John’s in Astoria
I’ve given Papa John’s in Astoria multiple chances despite past mistakes, and this recent experience was the final straw. My pizza was left sitting out in the cold with no notification or app update. When I called to address the issue, I was not only met with unhelpful responses and also accused of misinputting my phone number—despite the fact that I’ve successfully received deliveries before. The person on the other line said they would refund my order and we’ll have to see if does get cancelled but will have to wait until next week.
This lack of accountability and disregard for customer satisfaction is unacceptable. A reliable delivery system and courteous communication are basic expectations for any business, and it’s disappointing to see these standards repeatedly fall short. This is something their corporate level team should fix for their app as well as ensure there’s a way for the delivery is made timely.
After numerous missteps, I won’t be ordering from this location again. If you value dependable service, I recommend looking elsewhere for your pizza night.
Atmosphere: 1
Food: 1
Service: 1
JC Mitchell
I've never had any issues at this place. Even when it gets crowded with the school kids it's still easy going in there. The order process is a quick in and out. No hassle. Not like across the street. I don't go to that place anymore. They're too rude.
Kid-friendliness: It's safe to go in with a child of any age. It's just a place where you order and get out. Not a place to sit and hang out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza, Extra Large Original Crust Pizza, 8 Piece Garlic Knots, Cinnamon Pull Apart, Pizzas Wings
Bin Lee
Saw a lot of bad reviews about delivery so I did pick up. Taste good, pretty well portioned topping and very nice dough slapping.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pepperoni Sausage & Six Cheese Pizza
Arelis Diaz
Friendly staff. Pizza was delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Sausage & Six Cheese Pizza
These days where you can't find a decent Italian pizzarera. You can always count on Papa John's. It's not really Italian, but they do make good pizza.
Atmosphere: 2
Food: 5
Service: 3
Recommended dishes: Garlic Parmesan Breadsticks
Allistaire Javier
You can write down instructions to them and they still make the food wrong like a bunch of illiterates, especially the night shift crew.
Tony
Ordered 2 medium pizzas (regular crust). Extremely thin, dry, and hard as a rock. This has happened more than once at this location. Either not proofing the dough or stretching a small dough size out to a medium.
Food: 1
Abdullah Babar
Great stuff always on time
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza with 5 Toppings, Pan Cheese Pizza
Nice pizza 🤤🤤 quick delivery
Food: 5
Service: 5
Great pizza
Atmosphere: 5
Food: 5
Service: 5
Pizza John is very good, and the cashier was kind and patient. However, it’s not the best compared to New York standards. Note: There is no seating available
Atmosphere: 1
Food: 3
Service: 5
Ordered pepperoni pizza but was delivered chicken, bacon, and onion pizza. When I talked to the employee, they blamed the delivery driver for taking the wrong pizza when the box had my order sticker on the outside and a sealed sticker one the top. Refused to replace with correct pizza because my location was outside the delivery area. I Understand mistakes happen but there was no attempt to make it right.
Atmosphere: 1
Food: 1
Service: 1
Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Disappointed Customer Experience at Papa John’s in Astoria
I’ve given Papa John’s in Astoria multiple chances despite past mistakes, and this recent experience was the final straw. My pizza was left sitting out in the cold with no notification or app update. When I called to address the issue, I was not only met with unhelpful responses and also accused of misinputting my phone number—despite the fact that I’ve successfully received deliveries before. The person on the other line said they would refund my order and we’ll have to see if does get cancelled but will have to wait until next week.
This lack of accountability and disregard for customer satisfaction is unacceptable. A reliable delivery system and courteous communication are basic expectations for any business, and it’s disappointing to see these standards repeatedly fall short. This is something their corporate level team should fix for their app as well as ensure there’s a way for the delivery is made timely.
After numerous missteps, I won’t be ordering from this location again. If you value dependable service, I recommend looking elsewhere for your pizza night.
Atmosphere: 1
Food: 1
Service: 1
I've never had any issues at this place. Even when it gets crowded with the school kids it's still easy going in there. The order process is a quick in and out. No hassle. Not like across the street. I don't go to that place anymore. They're too rude.
Kid-friendliness: It's safe to go in with a child of any age. It's just a place where you order and get out. Not a place to sit and hang out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza, Extra Large Original Crust Pizza, 8 Piece Garlic Knots, Cinnamon Pull Apart, Pizzas Wings
Saw a lot of bad reviews about delivery so I did pick up. Taste good, pretty well portioned topping and very nice dough slapping.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pepperoni Sausage & Six Cheese Pizza
Friendly staff. Pizza was delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Sausage & Six Cheese Pizza
charger 19$ for small pizza
Service: 1
Restaurantji Recommends
These days where you can't find a decent Italian pizzarera. You can always count on Papa John's. It's not really Italian, but they do make good pizza.
Atmosphere: 2
Food: 5
Service: 3
Recommended dishes: Garlic Parmesan Breadsticks
You can write down instructions to them and they still make the food wrong like a bunch of illiterates, especially the night shift crew.
Ordered 2 medium pizzas (regular crust). Extremely thin, dry, and hard as a rock. This has happened more than once at this location. Either not proofing the dough or stretching a small dough size out to a medium.
Food: 1
Great stuff always on time
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza with 5 Toppings, Pan Cheese Pizza
Great service always on time
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Parmesan Breadsticks, Double Chocolate Chip Brownie
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