Trash store horrible customer service and I ordered wings they came as chicken nuggets with sauce on them horrible place to visit so Bad. Disgusting never going here again
Atmosphere: 1
Food: 1
Service: 1
Queen Nena
This is the worst papa John’s pizza ever I ordered pizza from them and they said they delivered it i never received my pizza at all and then I had to keep calling to find out what happen to my order then they said they will send me a new order I told them to call me when they are downstairs then when I get the pizza from them that I’ve been waiting for 3 hours for that’s what my pizza comes out looking like I threw it in the trash I’m not eating a messed up pizza with alll the cheese on one side the worst delivery man needs to get fired I’m going to also be calling corporate and reporting all of this
D Ko
We were getting it delivered one block away on a rainy day. Delivery came an hour late (took over 1.5 hrs total), and the pizza arrived cold. Never ordering delivery again.
Γιαννης Ρηγοπουλος
Nice pizza 🤤🤤 quick delivery
Food: 5
Service: 5
ZIA ABBASI
Great pizza
Atmosphere: 5
Food: 5
Service: 5
waheeb masarwa
Pizza John is very good, and the cashier was kind and patient. However, it’s not the best compared to New York standards. Note: There is no seating available
Atmosphere: 1
Food: 3
Service: 5
Jill Nau
Ordered pepperoni pizza but was delivered chicken, bacon, and onion pizza. When I talked to the employee, they blamed the delivery driver for taking the wrong pizza when the box had my order sticker on the outside and a sealed sticker one the top. Refused to replace with correct pizza because my location was outside the delivery area. I Understand mistakes happen but there was no attempt to make it right.
Atmosphere: 1
Food: 1
Service: 1
Haseeb Abbasi
Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Mark Drum
Disappointed Customer Experience at Papa John’s in Astoria
I’ve given Papa John’s in Astoria multiple chances despite past mistakes, and this recent experience was the final straw. My pizza was left sitting out in the cold with no notification or app update. When I called to address the issue, I was not only met with unhelpful responses and also accused of misinputting my phone number—despite the fact that I’ve successfully received deliveries before. The person on the other line said they would refund my order and we’ll have to see if does get cancelled but will have to wait until next week.
This lack of accountability and disregard for customer satisfaction is unacceptable. A reliable delivery system and courteous communication are basic expectations for any business, and it’s disappointing to see these standards repeatedly fall short. This is something their corporate level team should fix for their app as well as ensure there’s a way for the delivery is made timely.
After numerous missteps, I won’t be ordering from this location again. If you value dependable service, I recommend looking elsewhere for your pizza night.
Atmosphere: 1
Food: 1
Service: 1
JC Mitchell
I've never had any issues at this place. Even when it gets crowded with the school kids it's still easy going in there. The order process is a quick in and out. No hassle. Not like across the street. I don't go to that place anymore. They're too rude.
Kid-friendliness: It's safe to go in with a child of any age. It's just a place where you order and get out. Not a place to sit and hang out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza, Extra Large Original Crust Pizza, 8 Piece Garlic Knots, Cinnamon Pull Apart, Pizzas Wings
Trash store horrible customer service and I ordered wings they came as chicken nuggets with sauce on them horrible place to visit so Bad. Disgusting never going here again
Atmosphere: 1
Food: 1
Service: 1
This is the worst papa John’s pizza ever I ordered pizza from them and they said they delivered it i never received my pizza at all and then I had to keep calling to find out what happen to my order then they said they will send me a new order I told them to call me when they are downstairs then when I get the pizza from them that I’ve been waiting for 3 hours for that’s what my pizza comes out looking like I threw it in the trash I’m not eating a messed up pizza with alll the cheese on one side the worst delivery man needs to get fired I’m going to also be calling corporate and reporting all of this
We were getting it delivered one block away on a rainy day. Delivery came an hour late (took over 1.5 hrs total), and the pizza arrived cold. Never ordering delivery again.
Nice pizza 🤤🤤 quick delivery
Food: 5
Service: 5
Great pizza
Atmosphere: 5
Food: 5
Service: 5
Pizza John is very good, and the cashier was kind and patient. However, it’s not the best compared to New York standards. Note: There is no seating available
Atmosphere: 1
Food: 3
Service: 5
Ordered pepperoni pizza but was delivered chicken, bacon, and onion pizza. When I talked to the employee, they blamed the delivery driver for taking the wrong pizza when the box had my order sticker on the outside and a sealed sticker one the top. Refused to replace with correct pizza because my location was outside the delivery area. I Understand mistakes happen but there was no attempt to make it right.
Atmosphere: 1
Food: 1
Service: 1
Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Disappointed Customer Experience at Papa John’s in Astoria
I’ve given Papa John’s in Astoria multiple chances despite past mistakes, and this recent experience was the final straw. My pizza was left sitting out in the cold with no notification or app update. When I called to address the issue, I was not only met with unhelpful responses and also accused of misinputting my phone number—despite the fact that I’ve successfully received deliveries before. The person on the other line said they would refund my order and we’ll have to see if does get cancelled but will have to wait until next week.
This lack of accountability and disregard for customer satisfaction is unacceptable. A reliable delivery system and courteous communication are basic expectations for any business, and it’s disappointing to see these standards repeatedly fall short. This is something their corporate level team should fix for their app as well as ensure there’s a way for the delivery is made timely.
After numerous missteps, I won’t be ordering from this location again. If you value dependable service, I recommend looking elsewhere for your pizza night.
Atmosphere: 1
Food: 1
Service: 1
I've never had any issues at this place. Even when it gets crowded with the school kids it's still easy going in there. The order process is a quick in and out. No hassle. Not like across the street. I don't go to that place anymore. They're too rude.
Kid-friendliness: It's safe to go in with a child of any age. It's just a place where you order and get out. Not a place to sit and hang out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza, Extra Large Original Crust Pizza, 8 Piece Garlic Knots, Cinnamon Pull Apart, Pizzas Wings
Restaurantji Recommends
Saw a lot of bad reviews about delivery so I did pick up. Taste good, pretty well portioned topping and very nice dough slapping.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pepperoni Sausage & Six Cheese Pizza
Friendly staff. Pizza was delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Sausage & Six Cheese Pizza
charger 19$ for small pizza
Service: 1
These days where you can't find a decent Italian pizzarera. You can always count on Papa John's. It's not really Italian, but they do make good pizza.
Atmosphere: 2
Food: 5
Service: 3
Recommended dishes: Garlic Parmesan Breadsticks
You can write down instructions to them and they still make the food wrong like a bunch of illiterates, especially the night shift crew.
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