Unfortunately, the drink I received tasted off and the food was not the quality I expected from starbucks, and employees were rude and unprofessional. Worst Starbucks ever!!
Atmosphere: 1
Food: 1
Service: 1
Autism mom
This was one of the worst customer service experiences I’ve ever had at a Starbucks. The cashier Kim was giving me nasty looks while I was ordering. While choosing a drink, I noticed one of the juices was already open, so we put it back and grabbed a sealed one. Kim questioned me with attitude for absolutely no reason, and when I politely asked why she was speaking to me that way, she told me she had been working from 4 a.m. to 5 p.m. and was tired and had a rough day. Instead of correcting her behavior, she dismissed me with, “Just go and wait for the manager if you have a problem.” Completely unprofessional. (Kim clearly doesn't care about what the Manger would say)
Then the barista Ensio came over and asked me to leave the store, (I was with my young kids), even though I stayed respectful the entire time. I was removed simply for asking not to be spoken to with attitude. No disrespect, just me trying to understand why I was being treated that way. This store is clearly mismanaged, and the staff are taking their frustration out on customers. I will never return, and I hope corporate seriously addresses what is happening at this location.Store #7555, 22-28 31st Queens
Atmosphere: 1
Service: 1
Anon
At this location, the garbage area is consistently overflowing with trash, the wait times are consistently out of control (for both mobile orders and in-person orders alike) and the employees look like they are running on empty because they are doing the jobs of 2-3 people at once. It is clear that Starbucks Corporate is intentionally keeping this location understaffed, which is the main reason why this cafe is running in such poor condition. When you understaff your cafe, don't pay your workers a living wage, and engage in union-busting practices, this is the end result. I encourage my fellow customers to support SBWU (Starbucks Workers United) and stop shopping here until the strike is over and the Starbucks workers get a fair contract. Both customers and workers all deserve a much better experience.
Atmosphere: 1
Food: 1
Service: 1
Amira leon
I arrived today at 3 AM in 40° weather for the new glass bear cup release (I have pic/video date and time stamp proving I was the first one there) and waited until 5 AM. Around 4:30AM, the employees arrived, locked themselves inside, bagged all the cups, and purchased them for themselves before opening the doors—violating Starbucks policy. When I asked about it, they were dismissive and told me to wait for the manager, who later turned out to be the same employee. After I mentioned what happened to another customer, I was told to leave. This behavior was dishonest and disappointing, especially from store leadership.
AJ C
This Starbucks always makes the worst drinks, matcha specifically. You can tell they don’t care. Every other Starbucks they make drinks perfect but here they have no shame delivering the bare minimum and inconsistent drinks. Get your beverages anywhere else.
Atmosphere: 4
Food: 1
Service: 1
Randy Rodriguez
I really wanted to like this Starbucks, but the inconsistency is beyond frustrating. Every visit feels like a gamble — one day the drink tastes perfect, the next it’s completely off. It’s as if no one follows the same recipe or even checks the order details. I’ve asked for simple modifications (like less ice or extra syrup), and somehow it’s ignored almost every time.
It’s disappointing to pay premium prices for drinks that rarely come out right. The employees at the 31st Street Astoria location don’t seem to pay attention to order details or follow instructions properly, which makes the whole experience feel careless.
Starbucks really needs to focus on training their staff at this location to make crafted drinks correctly and consistently. A little attention to detail and better training would make a huge difference for customers who expect their orders to be made right.
Atmosphere: 5
Food: 1
Service: 2
Felicia Khan
Went in to get my daily oatmeal and all these young KIDS you have behind the counter are tied up into personal conversations. The one kid that made my oatmeal just had his fingers in his teeth, looking at them on his phone...look at your cameras between 935 am and 945 am...then proceeded to make peoples food with no gloves???? Unsanitary & digusting. Will NOT BE GOING BACK HERE. GROSS AND THE MANAGER OR DISTRICT MGR NEEDS TO FIX THIS! ON TOP OF THAT HE SERVED ME THE NUTS WITH OATMEAL. I HAVE A NUT ALLERGY AND ASKED FOR BROWN SUGAR AND RAISINS ONLY. THIS IS A BIG PROBLEM CAUSE YOUR TEAM IS NIT PAYING ATTENTION!!!!WHEN THIS STARBUCKS WAS ON THE CORNER, NEAR THE BANK, YOU HAD MORE PROFESSIONAL TEAM MEMBERS.
Atmosphere: 1
Food: 1
Service: 1
Nicole
Whenever I buy a sandwich, I feel that even though it’s on the expensive side, they don’t skimp on the ingredients. The way they make the double smoked bacon and egg sandwich is visually satisfying, with all the pieces of bacon lined evenly across the whole sandwich.
The iced coffees also are always good. My only real complaint is that I often pay extra for extra caramel and they just plop caramel on top and it’s often not any extra than usual. I notice it varies by store, but when I ask for extra caramel, I want it lining the inside of the cup so that it mixes with the drink, which at most locations is what they do.
I wanted to bring to your attention an unfortunate experience I had at your store today. I stopped in while working and received a call as I walked in, so I paused briefly at the first available table to take it before placing my order.
While still on the call, I was unexpectedly and loudly addressed by an employee from across the store, telling me I could not sit without purchasing something. I responded politely, stating I would be ordering shortly after finishing my call. She rolled her eyes and turned away.
Moments later, the same employee began loudly criticizing me again, this time while I was still on the phone about to walk up to place my order. This occurred in front of other customers and staff. I addressed her directly, letting her know I found her behavior unprofessional and disrespectful, but she dismissed me again with an eye roll and walked away. At that point, no other employees stepped in to assist or take my order, despite being present.
Additionally, the music in the store had been turned up noticeably loud, which further disrupted the experience.
I understand policies must be enforced, but I believe there are appropriate and respectful ways to communicate with customers. This situation could have been handled much more professionally. I hope appropriate steps are taken to address this kind of conduct.
Atmosphere: 4
Food: 4
Service: 1
Starry S
I like sitting down and enjoying the coffee which has free refills.
Atmosphere: 5
Food: 5
Service: 5
Nick Papadoulakis
Today, when I went to the Starbucks to ask one of the staff, a lady with glasses and a hat (who looked like a Hispanic or Asian) a question about the working hours since I am interested in applying this job, she was rude, abrasive, and acted unprofessional just because here it's NYC. I prefer kindness, professionalism, and being consistent even though it's NYC, which I do value when I as a consumer and when I start a job and talk to the costumers.
Service: 1
Kaiya Carlin
Staff was rude. I explained my drink order was wrong and they told me it wasn’t and didn’t remake it. Wont come back
Food: 1
Service: 1
Joann Perez
Under new management customer service sucks. Learn to acknowledge your customer that are online. If you’re going to train somebody, let it not be on a busy Monday morning.
Unfortunately, the drink I received tasted off and the food was not the quality I expected from starbucks, and employees were rude and unprofessional. Worst Starbucks ever!!
Atmosphere: 1
Food: 1
Service: 1
This was one of the worst customer service experiences I’ve ever had at a Starbucks. The cashier Kim was giving me nasty looks while I was ordering. While choosing a drink, I noticed one of the juices was already open, so we put it back and grabbed a sealed one. Kim questioned me with attitude for absolutely no reason, and when I politely asked why she was speaking to me that way, she told me she had been working from 4 a.m. to 5 p.m. and was tired and had a rough day. Instead of correcting her behavior, she dismissed me with, “Just go and wait for the manager if you have a problem.” Completely unprofessional. (Kim clearly doesn't care about what the Manger would say)
Then the barista Ensio came over and asked me to leave the store, (I was with my young kids), even though I stayed respectful the entire time. I was removed simply for asking not to be spoken to with attitude. No disrespect, just me trying to understand why I was being treated that way. This store is clearly mismanaged, and the staff are taking their frustration out on customers. I will never return, and I hope corporate seriously addresses what is happening at this location.Store #7555, 22-28 31st Queens
Atmosphere: 1
Service: 1
At this location, the garbage area is consistently overflowing with trash, the wait times are consistently out of control (for both mobile orders and in-person orders alike) and the employees look like they are running on empty because they are doing the jobs of 2-3 people at once. It is clear that Starbucks Corporate is intentionally keeping this location understaffed, which is the main reason why this cafe is running in such poor condition. When you understaff your cafe, don't pay your workers a living wage, and engage in union-busting practices, this is the end result. I encourage my fellow customers to support SBWU (Starbucks Workers United) and stop shopping here until the strike is over and the Starbucks workers get a fair contract. Both customers and workers all deserve a much better experience.
Atmosphere: 1
Food: 1
Service: 1
I arrived today at 3 AM in 40° weather for the new glass bear cup release (I have pic/video date and time stamp proving I was the first one there) and waited until 5 AM. Around 4:30AM, the employees arrived, locked themselves inside, bagged all the cups, and purchased them for themselves before opening the doors—violating Starbucks policy. When I asked about it, they were dismissive and told me to wait for the manager, who later turned out to be the same employee. After I mentioned what happened to another customer, I was told to leave. This behavior was dishonest and disappointing, especially from store leadership.
This Starbucks always makes the worst drinks, matcha specifically. You can tell they don’t care. Every other Starbucks they make drinks perfect but here they have no shame delivering the bare minimum and inconsistent drinks. Get your beverages anywhere else.
Atmosphere: 4
Food: 1
Service: 1
I really wanted to like this Starbucks, but the inconsistency is beyond frustrating. Every visit feels like a gamble — one day the drink tastes perfect, the next it’s completely off. It’s as if no one follows the same recipe or even checks the order details. I’ve asked for simple modifications (like less ice or extra syrup), and somehow it’s ignored almost every time.
It’s disappointing to pay premium prices for drinks that rarely come out right. The employees at the 31st Street Astoria location don’t seem to pay attention to order details or follow instructions properly, which makes the whole experience feel careless.
Starbucks really needs to focus on training their staff at this location to make crafted drinks correctly and consistently. A little attention to detail and better training would make a huge difference for customers who expect their orders to be made right.
Atmosphere: 5
Food: 1
Service: 2
Went in to get my daily oatmeal and all these young KIDS you have behind the counter are tied up into personal conversations. The one kid that made my oatmeal just had his fingers in his teeth, looking at them on his phone...look at your cameras between 935 am and 945 am...then proceeded to make peoples food with no gloves???? Unsanitary & digusting. Will NOT BE GOING BACK HERE. GROSS AND THE MANAGER OR DISTRICT MGR NEEDS TO FIX THIS! ON TOP OF THAT HE SERVED ME THE NUTS WITH OATMEAL. I HAVE A NUT ALLERGY AND ASKED FOR BROWN SUGAR AND RAISINS ONLY. THIS IS A BIG PROBLEM CAUSE YOUR TEAM IS NIT PAYING ATTENTION!!!!WHEN THIS STARBUCKS WAS ON THE CORNER, NEAR THE BANK, YOU HAD MORE PROFESSIONAL TEAM MEMBERS.
Atmosphere: 1
Food: 1
Service: 1
Whenever I buy a sandwich, I feel that even though it’s on the expensive side, they don’t skimp on the ingredients. The way they make the double smoked bacon and egg sandwich is visually satisfying, with all the pieces of bacon lined evenly across the whole sandwich.
The iced coffees also are always good. My only real complaint is that I often pay extra for extra caramel and they just plop caramel on top and it’s often not any extra than usual. I notice it varies by store, but when I ask for extra caramel, I want it lining the inside of the cup so that it mixes with the drink, which at most locations is what they do.
Atmosphere: 4
Food: 5
Service: 4
“Light ice”
Atmosphere: 1
Food: 1
Service: 1
Bad team bad music
I will never go there again
Atmosphere: 1
Service: 1
Restaurantji Recommends
I wanted to bring to your attention an unfortunate experience I had at your store today. I stopped in while working and received a call as I walked in, so I paused briefly at the first available table to take it before placing my order.
While still on the call, I was unexpectedly and loudly addressed by an employee from across the store, telling me I could not sit without purchasing something. I responded politely, stating I would be ordering shortly after finishing my call. She rolled her eyes and turned away.
Moments later, the same employee began loudly criticizing me again, this time while I was still on the phone about to walk up to place my order. This occurred in front of other customers and staff. I addressed her directly, letting her know I found her behavior unprofessional and disrespectful, but she dismissed me again with an eye roll and walked away. At that point, no other employees stepped in to assist or take my order, despite being present.
Additionally, the music in the store had been turned up noticeably loud, which further disrupted the experience.
I understand policies must be enforced, but I believe there are appropriate and respectful ways to communicate with customers. This situation could have been handled much more professionally. I hope appropriate steps are taken to address this kind of conduct.
Atmosphere: 4
Food: 4
Service: 1
I like sitting down and enjoying the coffee which has free refills.
Atmosphere: 5
Food: 5
Service: 5
Today, when I went to the Starbucks to ask one of the staff, a lady with glasses and a hat (who looked like a Hispanic or Asian) a question about the working hours since I am interested in applying this job, she was rude, abrasive, and acted unprofessional just because here it's NYC. I prefer kindness, professionalism, and being consistent even though it's NYC, which I do value when I as a consumer and when I start a job and talk to the costumers.
Service: 1
Staff was rude. I explained my drink order was wrong and they told me it wasn’t and didn’t remake it. Wont come back
Food: 1
Service: 1
Under new management customer service sucks. Learn to acknowledge your customer that are online. If you’re going to train somebody, let it not be on a busy Monday morning.
Food: 1
Service: 1
Recommended dishes: Croissant
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