I’m writing to express my dissatisfaction with a recent experience I had at your establishment. As someone who also works in the food and hospitality industry, I understand the importance of consistency, service, and respect for posted business hours.
On 6/19/25, I arrived at your location at exactly 9:20 PM, well before your advertised closing time on Google. To my surprise, the individual in charge had already closed up and refused to serve me. This is not only unprofessional but also a clear loss of potential business.
It’s extremely frustrating to see staff disregard both company policy and customer service standards. If you review your security footage, I’m confident you’ll see that I was not the only customer turned away that evening.
I strongly urge you to look into this matter and ensure your team is aligned with your business goals—especially when it comes to maximizing sales and maintaining a positive customer experience.
Service: 1
Md Ettesaf Al Ahsan Suprov
I had a great tuna sandwich made by Mr. Shibli. He gave great customer service and made everything as we wanted. I would recommend this place to everyone. Everyone must try Sub sandwich from this place.
Atmosphere: 5
Food: 5
Service: 5
Mirza Galib
Food is very good. Their staff shibli is great guy
Atmosphere: 5
Food: 5
Service: 5
Tasha Harris
This is my 3rd time coming for a sandwich before work & being redirected because it’s not open on time. Subway, do better.
Roberr Seatherton
They are skint on all the ingredients. I think they are using low quality cheese compared to normal subway as the pepper jack seemed fake and rubbery like American cheese. What else are they skimping on.. Overall crappy and crap.
Atmosphere: 3
Food: 1
Service: 4
M Dolega
suuuuuuuuuper slow, shameful
Atmosphere: 1
Food: 1
Service: 1
Luka Alexandrescu
I went here twice before a field trip. It was not open an hour and a half after google maps said it would be. Said it would open at seven. Was late cause it opened at 8:30. The food is alright. The seating is fine. They didn’t have the chips i wanted. The price was expensive. I will say this for both subways in this area. The people there so t want to be there and they have AirPods in and you can barely understand them.
I wasn't able to use my subway app. So I couldn't redeem my reward nor order my meal with the app which I lost out on getting more reward points.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Meatball Marinara Footlong Regular Sub
Robert Ferguson
Filthiest sandwich place! I mean dirty. DIRTY! The service sucks and the employees are very arrogant. Will never step foot in that place ever again.
Food: 1
Sabrina Allen
Someone hacked my account and ordered a sandwich to this location and they won’t let me cancel it. They hung up on my 6 times and told me I had to wait for a manager.
Atmosphere: 1
Service: 1
Kurt Lee
Terrible portions. I paid $18 for a Turkey wrap with 4 pieces of Turkey ? place just looks dirty overall. Wouldn’t come back.
Phil
Wish I could rate this 0 stars. We ordered food via ubereats and after having paid the whole amount and having waited for almost an hour, the store cancelled our order out of nowhere.
Dear [Company Name/Management Team],
I’m writing to express my dissatisfaction with a recent experience I had at your establishment. As someone who also works in the food and hospitality industry, I understand the importance of consistency, service, and respect for posted business hours.
On 6/19/25, I arrived at your location at exactly 9:20 PM, well before your advertised closing time on Google. To my surprise, the individual in charge had already closed up and refused to serve me. This is not only unprofessional but also a clear loss of potential business.
It’s extremely frustrating to see staff disregard both company policy and customer service standards. If you review your security footage, I’m confident you’ll see that I was not the only customer turned away that evening.
I strongly urge you to look into this matter and ensure your team is aligned with your business goals—especially when it comes to maximizing sales and maintaining a positive customer experience.
Service: 1
I had a great tuna sandwich made by Mr. Shibli. He gave great customer service and made everything as we wanted. I would recommend this place to everyone. Everyone must try Sub sandwich from this place.
Atmosphere: 5
Food: 5
Service: 5
Food is very good. Their staff shibli is great guy
Atmosphere: 5
Food: 5
Service: 5
This is my 3rd time coming for a sandwich before work & being redirected because it’s not open on time. Subway, do better.
They are skint on all the ingredients. I think they are using low quality cheese compared to normal subway as the pepper jack seemed fake and rubbery like American cheese. What else are they skimping on.. Overall crappy and crap.
Atmosphere: 3
Food: 1
Service: 4
suuuuuuuuuper slow, shameful
Atmosphere: 1
Food: 1
Service: 1
I went here twice before a field trip. It was not open an hour and a half after google maps said it would be. Said it would open at seven. Was late cause it opened at 8:30. The food is alright. The seating is fine. They didn’t have the chips i wanted. The price was expensive. I will say this for both subways in this area. The people there so t want to be there and they have AirPods in and you can barely understand them.
Parking: Massive lot
Kid-friendliness: A bunch of kids hang out here
Atmosphere: 3
Food: 4
Service: 2
Worst subway experience ever. Terrible!
Atmosphere: 1
Food: 1
Service: 1
Gave me super burnt hard
Atmosphere: 1
Food: 1
Service: 1
Tasted horrible old food
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
I wasn't able to use my subway app. So I couldn't redeem my reward nor order my meal with the app which I lost out on getting more reward points.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Meatball Marinara Footlong Regular Sub
Filthiest sandwich place! I mean dirty. DIRTY! The service sucks and the employees are very arrogant. Will never step foot in that place ever again.
Food: 1
Someone hacked my account and ordered a sandwich to this location and they won’t let me cancel it. They hung up on my 6 times and told me I had to wait for a manager.
Atmosphere: 1
Service: 1
Terrible portions. I paid $18 for a Turkey wrap with 4 pieces of Turkey ? place just looks dirty overall. Wouldn’t come back.
Wish I could rate this 0 stars. We ordered food via ubereats and after having paid the whole amount and having waited for almost an hour, the store cancelled our order out of nowhere.
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