So the initial service around 1 pm. was great, they were sooo friendly!!! but later on when I went back to let them know that when I drank my pumpkin chai latte I had two hard things come out in my mouth, and I almost gagged. I knew that I had to go back and let them know what was wrong so that it doesn't happen to other people. I had no idea what it was it just felt like two stones in my mouth. Once I composed myself and figured out what they were I found, two coffee beans in my drink ok ik not a huge deal but someone who has a major gag reflex might have thrown up. When I went back to make them aware, because it really grossed me out, the cashier argued with me and told me that they couldn't sell lattes all day that day because the machines were down. I told her I was definitely here this morning and I got a hot pumpkin chai latte. She basically Argued with me like I was lying. This was all over the speaker, so I said I'm going to pull up and show you my receipt to prove to you that I actually did buy a latte today at this location. I showed her the receipt and then she was like, oh well I can't do anything about it you can come back tomorrow and talk to the manager. That happens a lot because the bean machine is right near the latte machine or something like that. So tell me why if it happens a lot they don't switch things around to remedy the problem. I didn't have time the next day to go back nor did I think I should have to go back to talk to a manager. I would not have made this review had the girl just apologized and said I'm sorry that that happened she was very unapologetic and pretty rude. I'm a very forgiving person and I don't like writing negative reviews, but I just think that that girl needs to step up her customer service game and show some respect for the customer. I should also add I tried to call the store three times just to let them know but you can't even get through to the store supposedly they don't have a phone line there according to the Ally. Thanks Ally for the great customer service. Not
Food: 2
Service: 3
chester bowers
Food was good. But they didn't have any bagel twists there apparently the bagel twists isn't popular in that location.
Atmosphere: 4
Food: 4
Service: 4
Erin Morrissey
Went through the drive thru and the lady was very short and rude. When we asked what kind of donuts they had she wouldn’t list them because she was annoyed. We just left. Won’t be returning.
Douglas Dlutz
This is just stupid how unfilled the donuts are.
Food: 1
Service: 1
shannon crawford
We just came to order coffee in the drive thru and the person taking orders was rude and not professional. She could not have been taking an order from a nicer person than my sister. She was frustrated with how my sister was ordering and at one point said “jesus.” We just left. I have never experienced something like this before.
Stephen Soura
Love the coffee!
Atmosphere: 5
Food: 5
Service: 5
Dillon O'Hare
They have successfully double charged and messed my order up
Atmosphere: 1
Food: 1
Service: 1
Patrick
Constantly have food items wrong and never the same one. I'm usually particular to the flavor of iced tea and the tea has constantly tasted musky. May need to clean the container or tap.
Parking: Drive thru is unique but great on busy days
Atmosphere: 4
Food: 2
Service: 4
Diane Salatino
By far the worst experience I’ve ever had nothing but rudeness coming out of this store. If they don’t like you, they will not serve you.they yell at you at the drive-through, they refuse Service or they say they have no food. Or manager I don’t understand how they can keep this place open with these staff members treating people this way Dunkin’ Donuts is supposed to be a fun place to go I am in management. and would let my staff go if they treated customers this route I will take all my business to.Starbucks
Atmosphere: 1
Food: 1
Service: 1
Geeky Tahm
Walked in and they had absolutely nothing for food. No muffins, no doughnuts, no bagels. Nothing... It was 1 pm on a Saturday. The workers seemed more annoyed we were there than we were annoyed there was no food. Id avoid and just go the extra distance to a different location.
Pretty average Dunkin. Went a few times and didn't have much of a wait in the drive thru or when ordering ahead. Order was accurate and coffee was good as usual
So the initial service around 1 pm. was great, they were sooo friendly!!! but later on when I went back to let them know that when I drank my pumpkin chai latte I had two hard things come out in my mouth, and I almost gagged. I knew that I had to go back and let them know what was wrong so that it doesn't happen to other people. I had no idea what it was it just felt like two stones in my mouth. Once I composed myself and figured out what they were I found, two coffee beans in my drink ok ik not a huge deal but someone who has a major gag reflex might have thrown up. When I went back to make them aware, because it really grossed me out, the cashier argued with me and told me that they couldn't sell lattes all day that day because the machines were down. I told her I was definitely here this morning and I got a hot pumpkin chai latte. She basically Argued with me like I was lying. This was all over the speaker, so I said I'm going to pull up and show you my receipt to prove to you that I actually did buy a latte today at this location. I showed her the receipt and then she was like, oh well I can't do anything about it you can come back tomorrow and talk to the manager. That happens a lot because the bean machine is right near the latte machine or something like that. So tell me why if it happens a lot they don't switch things around to remedy the problem. I didn't have time the next day to go back nor did I think I should have to go back to talk to a manager. I would not have made this review had the girl just apologized and said I'm sorry that that happened she was very unapologetic and pretty rude. I'm a very forgiving person and I don't like writing negative reviews, but I just think that that girl needs to step up her customer service game and show some respect for the customer. I should also add I tried to call the store three times just to let them know but you can't even get through to the store supposedly they don't have a phone line there according to the Ally. Thanks Ally for the great customer service. Not
Food: 2
Service: 3
Food was good. But they didn't have any bagel twists there apparently the bagel twists isn't popular in that location.
Atmosphere: 4
Food: 4
Service: 4
Went through the drive thru and the lady was very short and rude. When we asked what kind of donuts they had she wouldn’t list them because she was annoyed. We just left. Won’t be returning.
This is just stupid how unfilled the donuts are.
Food: 1
Service: 1
We just came to order coffee in the drive thru and the person taking orders was rude and not professional. She could not have been taking an order from a nicer person than my sister. She was frustrated with how my sister was ordering and at one point said “jesus.” We just left. I have never experienced something like this before.
Love the coffee!
Atmosphere: 5
Food: 5
Service: 5
They have successfully double charged and messed my order up
Atmosphere: 1
Food: 1
Service: 1
Constantly have food items wrong and never the same one. I'm usually particular to the flavor of iced tea and the tea has constantly tasted musky. May need to clean the container or tap.
Parking: Drive thru is unique but great on busy days
Atmosphere: 4
Food: 2
Service: 4
By far the worst experience I’ve ever had nothing but rudeness coming out of this store. If they don’t like you, they will not serve you.they yell at you at the drive-through, they refuse Service or they say they have no food. Or manager I don’t understand how they can keep this place open with these staff members treating people this way Dunkin’ Donuts is supposed to be a fun place to go I am in management. and would let my staff go if they treated customers this route I will take all my business to.Starbucks
Atmosphere: 1
Food: 1
Service: 1
Walked in and they had absolutely nothing for food. No muffins, no doughnuts, no bagels. Nothing... It was 1 pm on a Saturday. The workers seemed more annoyed we were there than we were annoyed there was no food. Id avoid and just go the extra distance to a different location.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Pretty average Dunkin. Went a few times and didn't have much of a wait in the drive thru or when ordering ahead. Order was accurate and coffee was good as usual
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bacon & Cheddar Omelet Bites, Bagels with Cream Cheese Spread
Great coffee. Customer service was not the best but it was ok.
It makes the best drinks in Auburn. The State st , store runs out of something daily; it's barely half a shop at best.
Atmosphere: 5
Food: 3
Service: 5
Fastest Dunkin run ever at this location.
Atmosphere: 4
Food: 5
Service: 5
Best one in cayuga county
Atmosphere: 5
Food: 5
Service: 5
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