It's Starbucks; overpriced food, overpriced Grade C coffees (barely fit for human consumption) made palatable by overuse of sugar and flavoring. The saving grace -- courteous, professional staff that seems genuinely interested in making your mistake of coming into Starbucks a bearable experience.
Vegetarian options: There are a limited number of vegetarian options.
Wheelchair accessibility: Easy wheelchair access and seating.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Bacon Gouda & Egg Sandwich
Eric Draven
Placed an order on the app for drive thru pick up. We arrive and give them our name. At the window the guy looks confused. I give him the name and spell it for him. He leaves
When he comes back he says they haven’t started the order. what was the order again? So we show him the app/order. One gingerbread latte, one cinnamon dolce, two orders of egg bites.
He comes back and gives us the egg bites. Then he comes back around and hands me two cups. Both cinnamon dolce. He immediately realizes he made a mistake and says “my fault. Keep that, I’ll go make your chai tea…” before I can correct him he’s gone.
At this point it’s been fifteen minutes and cars behind us are honking. Some very frustrated woman comes to the window and not kindly asks what our order was.
We show her the app and she literally scolds us “well the reason this is happening is because you ordered to another location and we don’t have any tags for it!”
No ma’am, it says right here grant Ave, auburn. Don’t try and put this on us. She walks away in a huff.
A minute or two later the first guy comes back with a gingerbread latte. At this point we have four drinks. I hand him back one because we were running out of cup holders.
The coffee was okay. The service was absolute trash. The guy was nice, the girl was very rude and unprofessional by throwing blame at us when we knew very well it wasn’t our fault.
Looks like Starbucks in auburn is on the banned list.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Bacon & Gruyère Egg Bites
Anthony Vanderwerff
So I spent 170 on the 23rd for kids for Starbucks not intentionally. I thought it was 10 buck when I get to the register, I didn't see the x4. No problem I pay for them. So 3 of my kids got 40 and 1 got 50 because it's her birthday. So of course they want to go today. They range from 6 to 15. So we go there is a line which was expected because it's christmas and the only coffee shop open in town. I assume like everywhere else they are understaffed. I waited 20 mins in line. No problem again. They are working hard, they answered nice, shit its christmas time I was blessed in tips yesterday as lkng as the order is right ill tipem 20 dollars. Now I explain to them that I have gift cards for my kids and one wants to use their card and they are excited. The lady says no that would be the equivalent of us doing 5 cars. They said order it on mobile and go through the line again. I said mam I just waited in line like everyone else if I ordered 6 coffee and paid on one ticket or paid 6 operate times it'll take the same amount of time to make it and maybe an additional 2 minutes to slide 5 cards and tap in the order. 3 out of 6 are the same thing. We go back and forth for 5 minutes and I said mam this could have been done by now is there a manager I can speak to. She said yup. The manager comes on and says pay for them with one card or order them online then get back in line. Then I asked for corporates number and she laughed and said like they will actually do anything. Needless to say they will get their cards back in the morning and corporate will have a call. Never again will I support this business. I guess I'll try simple roast
Atmosphere: 1
Food: 1
Service: 1
Michelle Ostrander
Ordered a venti pumpkin spiced latte and got a small black coffee. This is my second wrong order today. Thanks for wasting my money!!
Megan Allen
The rudest staff I had a long red hair in my frappucino and noted mine is jet black I brought it back when I noticed the hair and the girl was like oh well there is nothing I can do about it it’s busy now just call the store never got my replacement drink I hate this store I hope it closes down all the staff are very very nasty and unprofessional
Atmosphere: 1
Food: 1
Service: 2
Marie Plish
Speaking on the Auburn NY location~ simple order, 2 slices of bread period. Ordered at drive-thru. Get to the window and pay. I sit there for 8 minutes. It's bread! Finally hands me one of them. I said 'wow it's taking awhile, is everything ok' The girl at window just stared at me saying nothing. Actually looked 'out there' could hardly open her eyes. She's staring hard, vacant look going on. Now I'm totally weirded out. STRANGE! Now she hands me the other slice a good 12 minutes in. We went from nobody behind me to at least 6 cars. Oh, did I mention the one behind the girl I'm referring to~also a staring issue. What is going on at this location????? Maybe better training, a little more care in who you hire to represent your brand! Management do better! This is ridiculous!
Atmosphere: 1
Food: 1
Service: 1
Justine Phillips Heiner
Just glad I can get a peppermint mocha latte year round
Atmosphere: 4
Food: 4
Service: 5
Nichole C Rodriguez
Staff is always very friendly
Atmosphere: 5
Food: 5
Service: 5
Cynthia Smith
This is an Awesome Starbucks to go to. Friendly Baristas and they make Delicious Drinks! I'm Always Happy to walk into this Starbucks ... Thank You Amazing Hard Working Employees!!!
Atmosphere: 5
Food: 5
Service: 5
Mairead Mahoney
My car broke down in the drive through.. The workers were so so amazing to me!
I stop by every morning on my way to work and it’s always a delight when i get Eli on the drive through! Hes so positive and kind, and always gets my order perfectly. Truly the bright spot of my early morning!
Atmosphere: 5
Food: 5
Service: 5
Tonya Mulholland
The Auburn Starbucks usually has pretty friendly service. However, today 5/16/2024 at 12:52PM I went through the drive through and the girl at the window was unfriendly and exhibited irritable behavior. If you don’t like your job you really shouldn’t be in the drive through window. Customer service is REAL!!!!!! Learn some.
Atmosphere: 4
Food: 5
Service: 1
steven phillips Sr.
Well this is Starbucks so if you like your coffee strong you're in the right place. Also a plethora of drinks other than caffeinated coffee. Well the breakfast sandwich was also amazing I don't want to forget to mention that.
It's Starbucks; overpriced food, overpriced Grade C coffees (barely fit for human consumption) made palatable by overuse of sugar and flavoring. The saving grace -- courteous, professional staff that seems genuinely interested in making your mistake of coming into Starbucks a bearable experience.
Vegetarian options: There are a limited number of vegetarian options.
Wheelchair accessibility: Easy wheelchair access and seating.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Bacon Gouda & Egg Sandwich
Placed an order on the app for drive thru pick up. We arrive and give them our name. At the window the guy looks confused. I give him the name and spell it for him. He leaves
When he comes back he says they haven’t started the order. what was the order again? So we show him the app/order. One gingerbread latte, one cinnamon dolce, two orders of egg bites.
He comes back and gives us the egg bites. Then he comes back around and hands me two cups. Both cinnamon dolce. He immediately realizes he made a mistake and says “my fault. Keep that, I’ll go make your chai tea…” before I can correct him he’s gone.
At this point it’s been fifteen minutes and cars behind us are honking. Some very frustrated woman comes to the window and not kindly asks what our order was.
We show her the app and she literally scolds us “well the reason this is happening is because you ordered to another location and we don’t have any tags for it!”
No ma’am, it says right here grant Ave, auburn. Don’t try and put this on us. She walks away in a huff.
A minute or two later the first guy comes back with a gingerbread latte. At this point we have four drinks. I hand him back one because we were running out of cup holders.
The coffee was okay. The service was absolute trash. The guy was nice, the girl was very rude and unprofessional by throwing blame at us when we knew very well it wasn’t our fault.
Looks like Starbucks in auburn is on the banned list.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Bacon & Gruyère Egg Bites
So I spent 170 on the 23rd for kids for Starbucks not intentionally. I thought it was 10 buck when I get to the register, I didn't see the x4. No problem I pay for them. So 3 of my kids got 40 and 1 got 50 because it's her birthday. So of course they want to go today. They range from 6 to 15. So we go there is a line which was expected because it's christmas and the only coffee shop open in town. I assume like everywhere else they are understaffed. I waited 20 mins in line. No problem again. They are working hard, they answered nice, shit its christmas time I was blessed in tips yesterday as lkng as the order is right ill tipem 20 dollars. Now I explain to them that I have gift cards for my kids and one wants to use their card and they are excited. The lady says no that would be the equivalent of us doing 5 cars. They said order it on mobile and go through the line again. I said mam I just waited in line like everyone else if I ordered 6 coffee and paid on one ticket or paid 6 operate times it'll take the same amount of time to make it and maybe an additional 2 minutes to slide 5 cards and tap in the order. 3 out of 6 are the same thing. We go back and forth for 5 minutes and I said mam this could have been done by now is there a manager I can speak to. She said yup. The manager comes on and says pay for them with one card or order them online then get back in line. Then I asked for corporates number and she laughed and said like they will actually do anything. Needless to say they will get their cards back in the morning and corporate will have a call. Never again will I support this business. I guess I'll try simple roast
Atmosphere: 1
Food: 1
Service: 1
Ordered a venti pumpkin spiced latte and got a small black coffee. This is my second wrong order today. Thanks for wasting my money!!
The rudest staff I had a long red hair in my frappucino and noted mine is jet black I brought it back when I noticed the hair and the girl was like oh well there is nothing I can do about it it’s busy now just call the store never got my replacement drink I hate this store I hope it closes down all the staff are very very nasty and unprofessional
Atmosphere: 1
Food: 1
Service: 2
Speaking on the Auburn NY location~ simple order, 2 slices of bread period. Ordered at drive-thru. Get to the window and pay. I sit there for 8 minutes. It's bread! Finally hands me one of them. I said 'wow it's taking awhile, is everything ok' The girl at window just stared at me saying nothing. Actually looked 'out there' could hardly open her eyes. She's staring hard, vacant look going on. Now I'm totally weirded out. STRANGE! Now she hands me the other slice a good 12 minutes in. We went from nobody behind me to at least 6 cars. Oh, did I mention the one behind the girl I'm referring to~also a staring issue. What is going on at this location????? Maybe better training, a little more care in who you hire to represent your brand! Management do better! This is ridiculous!
Atmosphere: 1
Food: 1
Service: 1
Just glad I can get a peppermint mocha latte year round
Atmosphere: 4
Food: 4
Service: 5
Staff is always very friendly
Atmosphere: 5
Food: 5
Service: 5
This is an Awesome Starbucks to go to. Friendly Baristas and they make Delicious Drinks! I'm Always Happy to walk into this Starbucks ... Thank You Amazing Hard Working Employees!!!
Atmosphere: 5
Food: 5
Service: 5
My car broke down in the drive through.. The workers were so so amazing to me!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They need to work on customer service.
Atmosphere: 1
Food: 4
Service: 1
Drive through nice
Atmosphere: 5
Food: 4
Service: 5
I stop by every morning on my way to work and it’s always a delight when i get Eli on the drive through! Hes so positive and kind, and always gets my order perfectly. Truly the bright spot of my early morning!
Atmosphere: 5
Food: 5
Service: 5
The Auburn Starbucks usually has pretty friendly service. However, today 5/16/2024 at 12:52PM I went through the drive through and the girl at the window was unfriendly and exhibited irritable behavior. If you don’t like your job you really shouldn’t be in the drive through window. Customer service is REAL!!!!!! Learn some.
Atmosphere: 4
Food: 5
Service: 1
Well this is Starbucks so if you like your coffee strong you're in the right place. Also a plethora of drinks other than caffeinated coffee. Well the breakfast sandwich was also amazing I don't want to forget to mention that.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham & Swiss Croissant
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