Customer service sucks. I’ve went in for multiple online orders and I’m always ignored. I go straight to the register and will watch the person in front of me be check out and then the cashier will walk off and just not acknowledge me. I have learned they keep the online orders in the freezer beside the ice cream cakes so I’m just going to start grabbing my order. They need to be taught customer service skills.
Aventurier3
Had a shockingly bad customer service experience with Nick. I had purposely brought in my own spoon to help save the environment as well as save the parlor a spoon. I wanted the residue of MY ice cream. So Nick puts it into another cup. Nice. But then after I had purposely asked for NO SPOON already, he sticks a spoon into this cup. I asked him why he did that. Then he proceeds to THROW OUT THE ENTIRE CUP AND THE SPOON INTO THE GARBAGE OUT OF SPITE. I cannot to this day understand why he did that. I said I would leave a review. Well, here it is. Nick said he wouldn't care if I did leave a review. Ok, so management, do you have anything to say? I am a regular beach goer at Robert Moses, which is how I know about this ice cream parlor. At this beach, along with beaches all over the world, plastic garbage like the spoon that Nick derived great pleasure in throwing out in front of me out of spite end up on this beach. Thanks Nick for doing your part. NOT!
M T
15 people have been waiting here almost 30 minutes on line manager makes staff to take online orders they don’t care about people are waiting when i ask him to send as someone to help he s telling us we have to wait we ending up fighting all the customers with each others mangers name was leo i m gonna complain to better business bureau they will take care of it
Kaly Reyes
I went today and expected it to be packed usually is a very big line so we went on the line a waited . One the employees very young girl yelled telling us to wait outside due to “safety “ yet it is 13 degrees outside. We all told her it is cold and they wanted us to go to our cars we proceed to stay because it will not be fair to be waiting in our cars while other were walking in to go on the line . She then proceeded to yell to go outside, when it is freezing outside. Then a customer told her instead of yelling and worried about us hurry up and take orders. The employee got very nasty and disrespectful and wouldn’t let it go she kept going on and on about the same thing. They really shouldn’t have immature young kids working because they do not have the professionalism to handle crazy shifts. I do give 5 star ratings for the employee who stopped her and let us wait on line instead of making us wait outside & told her she was wrong for making us wait outside in the cold.
Atmosphere: 1
Food: 3
Service: 1
fanny baleon
The size is a great size, the price is do worth the amount and quality of the product it's amazing ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Ice Cream Cake
Nessa Cc
Absolutely love their ice cream. This place also has that vide of old town’s businesses close to the customers and friendly atmosphere. To the staff! You guys are the souls of this place, keep smiling!
Atmosphere: 5
Food: 5
Service: 5
Paul Arcaria
This was $8.50
Atmosphere: 4
Food: 4
Service: 4
Kristen Blydenburgh
Store smelled super strongly of air freshener or incense and if I wasn’t with my child I would have turned around and walked out. I’m not sure why an ice cream store needs strong air freshener. Our server appeared unhappy and was not friendly at all. Will not revisit this location.
Atmosphere: 1
Food: 3
Service: 1
Joey Alterman
I wish they would open more of these
Atmosphere: 3
Food: 5
Service: 5
TR CM
Was the only person in here, Stood in the lobby for 5 minutes while employees walk around ignoring me. Ask if I can order and one of the employees went to go get someone else. 5 people walking around doing nothing. Super rude. Smelled so bad like urine in here
Was the only person in here, Stood in the lobby for 5 minutes while employees walk around ignoring me. Ask if I can order and one of the employees went to go get someone else. 5 people walking around doing nothing. Super rude. Smelled so bad like urine in here
Dessary Starr
Kid-friendliness: Great place to take the kids for a sweet treat
Atmosphere: 5
Food: 4
Service: 5
EG
What a disappointment today! First a 30 minute drive due to traffic. Then the kid who prepared my ice cream barely put any toppings. There was nothing there but ice cream.Moreover, I ordered the gotta have it! The large one. What a waste of time and money.
Atmosphere: 1
Food: 1
Service: 1
Elle M
What a disappointment today! First a 30 minute drive due to traffic. Then the kid who prepared my ice cream barely put any toppings. There was nothing there but ice cream.Moreover, I ordered the gotta have it! The large one. What a waste of time and money.
Atmosphere: 1
Food: 1
Service: 1
Sucely Giron
What a disappointment today! First a 30 minute drive due to traffic. Then the kid who prepared my ice cream barely put any toppings. There was nothing there but ice cream.Moreover, I ordered the gotta have it! The large one. What a waste of time and money.
Customer service sucks. I’ve went in for multiple online orders and I’m always ignored. I go straight to the register and will watch the person in front of me be check out and then the cashier will walk off and just not acknowledge me. I have learned they keep the online orders in the freezer beside the ice cream cakes so I’m just going to start grabbing my order. They need to be taught customer service skills.
Had a shockingly bad customer service experience with Nick. I had purposely brought in my own spoon to help save the environment as well as save the parlor a spoon. I wanted the residue of MY ice cream. So Nick puts it into another cup. Nice. But then after I had purposely asked for NO SPOON already, he sticks a spoon into this cup. I asked him why he did that. Then he proceeds to THROW OUT THE ENTIRE CUP AND THE SPOON INTO THE GARBAGE OUT OF SPITE. I cannot to this day understand why he did that. I said I would leave a review. Well, here it is. Nick said he wouldn't care if I did leave a review. Ok, so management, do you have anything to say? I am a regular beach goer at Robert Moses, which is how I know about this ice cream parlor. At this beach, along with beaches all over the world, plastic garbage like the spoon that Nick derived great pleasure in throwing out in front of me out of spite end up on this beach. Thanks Nick for doing your part. NOT!
15 people have been waiting here almost 30 minutes on line manager makes staff to take online orders they don’t care about people are waiting when i ask him to send as someone to help he s telling us we have to wait we ending up fighting all the customers with each others mangers name was leo i m gonna complain to better business bureau they will take care of it
I went today and expected it to be packed usually is a very big line so we went on the line a waited . One the employees very young girl yelled telling us to wait outside due to “safety “ yet it is 13 degrees outside. We all told her it is cold and they wanted us to go to our cars we proceed to stay because it will not be fair to be waiting in our cars while other were walking in to go on the line . She then proceeded to yell to go outside, when it is freezing outside. Then a customer told her instead of yelling and worried about us hurry up and take orders. The employee got very nasty and disrespectful and wouldn’t let it go she kept going on and on about the same thing. They really shouldn’t have immature young kids working because they do not have the professionalism to handle crazy shifts. I do give 5 star ratings for the employee who stopped her and let us wait on line instead of making us wait outside & told her she was wrong for making us wait outside in the cold.
Atmosphere: 1
Food: 3
Service: 1
The size is a great size, the price is do worth the amount and quality of the product it's amazing ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Ice Cream Cake
Absolutely love their ice cream. This place also has that vide of old town’s businesses close to the customers and friendly atmosphere. To the staff! You guys are the souls of this place, keep smiling!
Atmosphere: 5
Food: 5
Service: 5
This was $8.50
Atmosphere: 4
Food: 4
Service: 4
Store smelled super strongly of air freshener or incense and if I wasn’t with my child I would have turned around and walked out. I’m not sure why an ice cream store needs strong air freshener. Our server appeared unhappy and was not friendly at all. Will not revisit this location.
Atmosphere: 1
Food: 3
Service: 1
I wish they would open more of these
Atmosphere: 3
Food: 5
Service: 5
Was the only person in here, Stood in the lobby for 5 minutes while employees walk around ignoring me. Ask if I can order and one of the employees went to go get someone else. 5 people walking around doing nothing. Super rude. Smelled so bad like urine in here
Restaurantji Recommends
Was the only person in here, Stood in the lobby for 5 minutes while employees walk around ignoring me. Ask if I can order and one of the employees went to go get someone else. 5 people walking around doing nothing. Super rude. Smelled so bad like urine in here
Kid-friendliness: Great place to take the kids for a sweet treat
Atmosphere: 5
Food: 4
Service: 5
What a disappointment today! First a 30 minute drive due to traffic. Then the kid who prepared my ice cream barely put any toppings. There was nothing there but ice cream.Moreover, I ordered the gotta have it! The large one. What a waste of time and money.
Atmosphere: 1
Food: 1
Service: 1
What a disappointment today! First a 30 minute drive due to traffic. Then the kid who prepared my ice cream barely put any toppings. There was nothing there but ice cream.Moreover, I ordered the gotta have it! The large one. What a waste of time and money.
Atmosphere: 1
Food: 1
Service: 1
What a disappointment today! First a 30 minute drive due to traffic. Then the kid who prepared my ice cream barely put any toppings. There was nothing there but ice cream.Moreover, I ordered the gotta have it! The large one. What a waste of time and money.
Atmosphere: 1
Food: 1
Service: 1
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