Activated my rewards this morning October 1st. I spend hundreds every week at this store to get less than 20 dollars off quarterly.
September 30th ended your quarter. ...I had 16.18 off tried to use it and your boss couldn't even honor it. I got an excuse of the system crashes every first wait till the 2nd or 3rd to use it....why? The rules say the 1st. I play by the rules and pay the prices all year long to get my quarterly discount. worst customer service.
Gigi Ann Fick
A family member and I had a very negative shopping checkout experience at Hannaford located at Rossi Way Ballston Spa, NY. The customer service manager worked as the cashier.
She was belligerent and insisted that we must load the conveyer belt fully before she began checkout. I told her my family member had been injured previously at Hannaford by being pressured to load the shopping belt faster and in a hurried pace. The manager did not seem to care and stated that this was their worker "earn time" policy. Hannaford has an awful "earn time" policy for their employees whereby cashiers are timed once they begin customer checkout.
I am shocked that customers are treated so poorly so that employees can in the words of the customer service manager, "earn time". Whatever happened to good customer service? Apparently, Hannaford is all about corporate profit and NOT about customer service. I am so done with the rudeness, bossiness, and aggression at the checkout counter from their employees and customer service manager.
They don't care about customers and are only concerned with trying to earn bonuses at the expense of customers. When the manager saw that I was upset and very concerned, she should have told me that it was okay to load the conveyor belt at a more comfortable pace instead of demanding that this high-speed rate was the policy and that I must abide by it so that she could earn "some time". Horrible customer service. Hannaford is good only as a quick stop for just a few items.
If you have a full shopping cart, be prepared to have the cashiers race your order as fast as they can while the bagger has to fill up your cart even faster. The cashier doesn't stop pushing your items down the belt and it piles up like a mountain. Some of it may drop but they don't care. As long as they earn their rewards, that's all that matters.
The customer is just part of their disgusting Hannaford employee reality game for rewards. I was a regular customer but no longer will I subject myself to this aggravation.
Beth Steele-Falardeau
Quiet store , I like that. Nice staff, I like that too. 2 minutes from my home, I like that the best!
Patricia Langdon
Worst customer service in the world! I purchased 76$ worth of balloons for my daughters birthday and when I arrived to her party 15 mins later after picking them up, the balloons werent even floating half way. I called right away to see what time my order was done before my pick up time and couldnt get a straight answer. I was told i could recieve a refund. Hour later i get a call from the store manager explaining to me she needed to look at the cameras to see how they were blown up and what time. 2 days later she called and told me she was not issuing me a refund because they were done correctly and can’t guarantee anything once it leaves their store. She gave me a complete run around.
Activated my rewards this morning October 1st. I spend hundreds every week at this store to get less than 20 dollars off quarterly. September 30th ended your quarter. ...I had 16.18 off tried to use it and your boss couldn't even honor it. I got an excuse of the system crashes every first wait till the 2nd or 3rd to use it....why? The rules say the 1st. I play by the rules and pay the prices all year long to get my quarterly discount. worst customer service.
A family member and I had a very negative shopping checkout experience at Hannaford located at Rossi Way Ballston Spa, NY. The customer service manager worked as the cashier. She was belligerent and insisted that we must load the conveyer belt fully before she began checkout. I told her my family member had been injured previously at Hannaford by being pressured to load the shopping belt faster and in a hurried pace. The manager did not seem to care and stated that this was their worker "earn time" policy. Hannaford has an awful "earn time" policy for their employees whereby cashiers are timed once they begin customer checkout. I am shocked that customers are treated so poorly so that employees can in the words of the customer service manager, "earn time". Whatever happened to good customer service? Apparently, Hannaford is all about corporate profit and NOT about customer service. I am so done with the rudeness, bossiness, and aggression at the checkout counter from their employees and customer service manager. They don't care about customers and are only concerned with trying to earn bonuses at the expense of customers. When the manager saw that I was upset and very concerned, she should have told me that it was okay to load the conveyor belt at a more comfortable pace instead of demanding that this high-speed rate was the policy and that I must abide by it so that she could earn "some time". Horrible customer service. Hannaford is good only as a quick stop for just a few items. If you have a full shopping cart, be prepared to have the cashiers race your order as fast as they can while the bagger has to fill up your cart even faster. The cashier doesn't stop pushing your items down the belt and it piles up like a mountain. Some of it may drop but they don't care. As long as they earn their rewards, that's all that matters. The customer is just part of their disgusting Hannaford employee reality game for rewards. I was a regular customer but no longer will I subject myself to this aggravation.
Quiet store , I like that. Nice staff, I like that too. 2 minutes from my home, I like that the best!
Worst customer service in the world! I purchased 76$ worth of balloons for my daughters birthday and when I arrived to her party 15 mins later after picking them up, the balloons werent even floating half way. I called right away to see what time my order was done before my pick up time and couldnt get a straight answer. I was told i could recieve a refund. Hour later i get a call from the store manager explaining to me she needed to look at the cameras to see how they were blown up and what time. 2 days later she called and told me she was not issuing me a refund because they were done correctly and can’t guarantee anything once it leaves their store. She gave me a complete run around.
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