Way too often the "oven is down" and this place can't make any food off of the menu. Pointless ordering ahead for pick up or for waiting in line to be told that your food order can't be made because the ovens don't work. Numerous times, at least on weekdays around 5pm
Food: 3
Service: 1
Jen
Hayley- the manager of this Dunkin’ Donuts needs to humbly step down. I have gotten the same drink for several years, from this Dunkin and many others in the capital region. I’ve sat down in this Dunkin shop to work, and have seen and heard hayley get in arguments with customers before because she thinks she is right about everything but she is not.
Today, I get the same drink I do everyday. A medium iced macchiato with a pump And a half of caramel and an extra shot of espresso with whip cream.
When I placed the order I always place every single day, this girl said she needed to mix the macchiato if I wanted whip cream on top.
I asked her “why?” Her response verbatim like a robot with no personality and so much harshness , “I am the manager and per Dunkin donuts standard we can’t put whip cream on top of espresso or it will curdle.” Huh?? 🤣
You really know how to choose your battles. I spend almost $8 on that drink and you wanna tell me now after 10 years of drinking it.. I’m not allowed to have whip cream on top because you just wanted to be an arrogant, rude person with no people skills?
I truly wish for the sake of this company they hire better managers. This chic needs a “how to” on customer service, tone of voice and delivery and overall making sales for her company and not losing valuable customers.. the ones that put money in her pockets.
I hope for your sake you learn that your attitude is horrendous and you are a bad example of a manager in the customer service field.
Renata Porter
Average Dunkin, exactly what you’d expect
Atmosphere: 4
Food: 4
Service: 4
Carrie Ann
Ordered a vanilla chai, sorry guys, but it was terrible, I threw it out. Drive thru teller was nice though.
Atmosphere: 4
Food: 2
Service: 4
Heather Tourtellot
Drove just for coffee- hours say open until 9 but was closed at 8, update your hours on the website.
Akif Lale
They sell bagels without cheese inside. Only this branch does it. It's the same every time.
Atmosphere: 1
Food: 1
Service: 1
Joshua Corbett
Every once in a while I could get a doughnut for breakfast or bagel with cream cheese with milk.
Atmosphere: 5
Food: 5
Service: 5
Bob J
When I'm in that area, it is my favorite place to stop.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Bagel
Joe Legault
I'm on vacation here and have been three times. The best thing that happened was the manager telling some unruly young man who was harassing some girls to knock it off that this is a family-friendly place. My wife and I appreciated that
Atmosphere: 5
Food: 5
Service: 5
Malinda Dudinetz
Hash browns weren't cooked sausage Patti was hard was not
Way too often the "oven is down" and this place can't make any food off of the menu. Pointless ordering ahead for pick up or for waiting in line to be told that your food order can't be made because the ovens don't work. Numerous times, at least on weekdays around 5pm
Food: 3
Service: 1
Hayley- the manager of this Dunkin’ Donuts needs to humbly step down. I have gotten the same drink for several years, from this Dunkin and many others in the capital region. I’ve sat down in this Dunkin shop to work, and have seen and heard hayley get in arguments with customers before because she thinks she is right about everything but she is not.
Today, I get the same drink I do everyday. A medium iced macchiato with a pump
And a half of caramel and an extra shot of espresso with whip cream.
When I placed the order I always place every single day, this girl said she needed to mix the macchiato if I wanted whip cream on top.
I asked her “why?”
Her response verbatim like a robot with no personality and so much harshness , “I am the manager and per Dunkin donuts standard we can’t put whip cream on top of espresso or it will curdle.”
Huh?? 🤣
You really know how to choose your battles.
I spend almost $8 on that drink and you wanna tell me now after 10 years of drinking it.. I’m not allowed to have whip cream on top because you just wanted to be an arrogant, rude person with no people skills?
I truly wish for the sake of this company they hire better managers. This chic needs a “how to” on customer service, tone of voice and delivery and overall making sales for her company and not losing valuable customers.. the ones that put money in her pockets.
I hope for your sake you learn that your attitude is horrendous and you are a bad example of a manager in the customer service field.
Average Dunkin, exactly what you’d expect
Atmosphere: 4
Food: 4
Service: 4
Ordered a vanilla chai, sorry guys, but it was terrible, I threw it out. Drive thru teller was nice though.
Atmosphere: 4
Food: 2
Service: 4
Drove just for coffee- hours say open until 9 but was closed at 8, update your hours on the website.
They sell bagels without cheese inside. Only this branch does it. It's the same every time.
Atmosphere: 1
Food: 1
Service: 1
Every once in a while I could get a doughnut for breakfast or bagel with cream cheese with milk.
Atmosphere: 5
Food: 5
Service: 5
When I'm in that area, it is my favorite place to stop.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Bagel
I'm on vacation here and have been three times. The best thing that happened was the manager telling some unruly young man who was harassing some girls to knock it off that this is a family-friendly place. My wife and I appreciated that
Atmosphere: 5
Food: 5
Service: 5
Hash browns weren't cooked sausage Patti was hard was not
Atmosphere: 5
Food: 2
Service: 5
Restaurantji Recommends
My favorite Dunkin in the area! The employees have always been so friendly and fast.
Burnt food, terrible
Atmosphere: 3
Food: 1
Service: 1
Just did the drive
Atmosphere: 4
Food: 4
Service: 4
Love my dunkin!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Donuts
It's DD ... what else is there to say? Visit almost daily!
Atmosphere: 5
Food: 5
Service: 5
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