Ordered through uber eats and we got 20 nuggets with no sauce, we order extra sauces and paid for them everything was cold called night manager, “I can’t give you my name and I can’t do anything for you”. Terrible customer service never offered any resolution
Atmosphere: 1
Food: 1
Service: 1
Roger Collard
This is one of the better McDonald's in my experience. Prices are good, staff are usually friendly and orders are usually correct.
Atmosphere: 4
Food: 4
Service: 4
Theresa Nieves
Good place!
Atmosphere: 5
Food: 5
Service: 5
The BrooksieBoy
Horrible service! They can never get a simple order correct and they are rude. Would not be surprised if they close quicker than they opened.
Atmosphere: 1
Food: 1
Service: 1
John Reese
Horrible employee, shorted me an item I ordered and then gave me a dirty look and a cold apple pie for my kid when I asked for what I paid for.
Also slammed the receipt down on the counter
Atmosphere: 1
Food: 3
Service: 1
Peter Giftos
Service was extremely slow. The fries were overcooked. There is no expected atmosphere.
Atmosphere: 1
Food: 3
Service: 1
D.J. Mack
I rarely complain about a restaurant fast food chain. But my experience at this McDonald's was beyond atrocious. First I pull in I'm first in line in about 5 minutes later while I'm still sitting there someone else pulls up at the other speaker. Then they serve him first. Now I'm behind this guy and we're sitting there for I kid you not 20 minutes. When the food finally came out it was missing sauces and looked very badly prepared. It tasted okay but the entire experience from beginning to end was one of the worst I've ever seen. There are only four other cars there I can't imagine what this place is like during rush hour. Oh and they also gave me a small coffee even though I paid for a large. Get it together folks!!!
Food: 2
Service: 1
Amanda Rubitsky
Didn't get the right food, called got no answer was sent to voice mail. None of the food gave us was correct and paid for way more food then what we got! Super disappointing and will not be going there again!
Their services is slower and slower. Now if I went there in dinner time I normally have to wait more than 30 minutes to get food after ordering . Also, most tables not cleaned and left number plates from last customer . Today, I can’t even find napkins in the restaurant or inside the food bags. I hope there are more fast food restaurants in Ballston Spa so we can have more choices with better service.
Atmosphere: 1
Food: 4
Service: 1
Doug Halterman
Nice looking inside but the service is very very slow took 30 mins for an online order after I arrived. They didn’t mess up the order so that’s a plus
Atmosphere: 5
Food: 2
Service: 2
Tour62118608724
I am from Denver, visiting a friend for a death in the family. I stopped at the McDonald's in Ballston Spa, New York, for a late-night snack before going back to my motel. They have two drive-thru lanes, supposedly to speed up the drive-thru experience. That was not my experience. I do not put all of the blame on the employees. My window was down far enough to hear the two drivers in front of me "trying" to order food. Excuse me, the point of a drive-thru is that you know the restaurant, and for the life of me, these "customers" are sitting there; "Ummm, well, I dunno, wait, give me a minute." Seriously? Idiocy is not lost on drive-thru customers. I sat there behind only two vehicles for just over 20 minutes. When it was my turn at the voice box, I drove away; my hunger was replaced with anger. Ridiculous. Not so much the employees, but its customers. Idiots. My Experience was mostly graded on the customers, not so much the employees. Please forgive any negative reference to the employees who had to deal with these morons.
Sherri Boothe
I went to McDonald's this morning and the cashier was not friendly. This was 6:30 Saturday morning Sept. 6 ,2025. She threw my money at me and never said thank you. I have had this experience with her in the past. Sincerely sherri
Atmosphere: 3
Food: 3
Service: 2
Matthew Hamlin
This place us a 50/50 as far as McDonald's goes. It's not bad as some are, in regards to maintaining or customer service, but I can't say it's really up there. Let me explain.
The staff here are usually pretty good at maintaining both drive thru flow, as it can really get crazy being one of the only fast food drive thrus in town, but sometimes it can be bad. Ive had times, (all going inside to order take out), where I have had short wait times as long as 10 minutes, but as long as it almost got to a half hour (27-29 minutes). I'm thankful I have an hour lunch, but I've overheard other customers who have had to leave when it has been like this due to only having a half hour. Most of the time, like anywhere, it comes down to staffing, which I can understand having worked before in similar environments.
I don't bring this up to dig on the place, overall I keep coming back so its still good. All I can say to the staff is simple: Keep up the good work. You guys provide a necessary service in town, and a lot of people come to you for their lunch time. Always that drive thru is filled when I come on lunch, so your doing a good job. Just don't let those jerks you get every so often get to you.
Horribly slow. Gives out wrong food. Avoid.
Ordered through uber eats and we got 20 nuggets with no sauce, we order extra sauces and paid for them everything was cold called night manager, “I can’t give you my name and I can’t do anything for you”. Terrible customer service never offered any resolution
Atmosphere: 1
Food: 1
Service: 1
This is one of the better McDonald's in my experience. Prices are good, staff are usually friendly and orders are usually correct.
Atmosphere: 4
Food: 4
Service: 4
Good place!
Atmosphere: 5
Food: 5
Service: 5
Horrible service! They can never get a simple order correct and they are rude. Would not be surprised if they close quicker than they opened.
Atmosphere: 1
Food: 1
Service: 1
Horrible employee, shorted me an item I ordered and then gave me a dirty look and a cold apple pie for my kid when I asked for what I paid for.
Also slammed the receipt down on the counter
Atmosphere: 1
Food: 3
Service: 1
Service was extremely slow. The fries were overcooked. There is no expected atmosphere.
Atmosphere: 1
Food: 3
Service: 1
I rarely complain about a restaurant fast food chain. But my experience at this McDonald's was beyond atrocious. First I pull in I'm first in line in about 5 minutes later while I'm still sitting there someone else pulls up at the other speaker. Then they serve him first. Now I'm behind this guy and we're sitting there for I kid you not 20 minutes. When the food finally came out it was missing sauces and looked very badly prepared. It tasted okay but the entire experience from beginning to end was one of the worst I've ever seen. There are only four other cars there I can't imagine what this place is like during rush hour. Oh and they also gave me a small coffee even though I paid for a large. Get it together folks!!!
Food: 2
Service: 1
Didn't get the right food, called got no answer was sent to voice mail. None of the food gave us was correct and paid for way more food then what we got! Super disappointing and will not be going there again!
Food: 1
Service: 1
Who charges money for water... Crazy
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Their services is slower and slower. Now if I went there in dinner time I normally have to wait more than 30 minutes to get food after ordering . Also, most tables not cleaned and left number plates from last customer . Today, I can’t even find napkins in the restaurant or inside the food bags. I hope there are more fast food restaurants in Ballston Spa so we can have more choices with better service.
Atmosphere: 1
Food: 4
Service: 1
Nice looking inside but the service is very very slow took 30 mins for an online order after I arrived. They didn’t mess up the order so that’s a plus
Atmosphere: 5
Food: 2
Service: 2
I am from Denver, visiting a friend for a death in the family. I stopped at the McDonald's in Ballston Spa, New York, for a late-night snack before going back to my motel. They have two drive-thru lanes, supposedly to speed up the drive-thru experience. That was not my experience. I do not put all of the blame on the employees. My window was down far enough to hear the two drivers in front of me "trying" to order food. Excuse me, the point of a drive-thru is that you know the restaurant, and for the life of me, these "customers" are sitting there; "Ummm, well, I dunno, wait, give me a minute." Seriously? Idiocy is not lost on drive-thru customers. I sat there behind only two vehicles for just over 20 minutes. When it was my turn at the voice box, I drove away; my hunger was replaced with anger. Ridiculous. Not so much the employees, but its customers. Idiots. My Experience was mostly graded on the customers, not so much the employees. Please forgive any negative reference to the employees who had to deal with these morons.
I went to McDonald's this morning and the cashier was not friendly. This was 6:30 Saturday morning Sept. 6 ,2025. She threw my money at me and never said thank you. I have had this experience with her in the past. Sincerely sherri
Atmosphere: 3
Food: 3
Service: 2
This place us a 50/50 as far as McDonald's goes. It's not bad as some are, in regards to maintaining or customer service, but I can't say it's really up there. Let me explain.
The staff here are usually pretty good at maintaining both drive thru flow, as it can really get crazy being one of the only fast food drive thrus in town, but sometimes it can be bad. Ive had times, (all going inside to order take out), where I have had short wait times as long as 10 minutes, but as long as it almost got to a half hour (27-29 minutes). I'm thankful I have an hour lunch, but I've overheard other customers who have had to leave when it has been like this due to only having a half hour. Most of the time, like anywhere, it comes down to staffing, which I can understand having worked before in similar environments.
I don't bring this up to dig on the place, overall I keep coming back so its still good. All I can say to the staff is simple: Keep up the good work. You guys provide a necessary service in town, and a lot of people come to you for their lunch time. Always that drive thru is filled when I come on lunch, so your doing a good job. Just don't let those jerks you get every so often get to you.
Atmosphere: 4
Food: 4
Service: 4
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