Polite staff, but they always seem to be a little short handed. Food quality matches any other KFC in the northeast USA.
Atmosphere: 3
Food: 4
Service: 4
Eric Wade
Fast! Super friendly kind nice and courteous staff. Food was off the 🪝 hook!
Atmosphere: 5
Food: 5
Service: 5
Lori Cummings
After sitting for 10 minutes in the drive through we were told there were no pot pies and No chicken..It is dinner time..isnt KFC a chicken place..how ridiculous..
Atmosphere: 1
Food: 1
Service: 1
Kim Fluker
Very disappointed with our recent visit to Batavia KFC drive thru. Chicken was excessively greasy and must have been sitting around because most of the coating had either already fallen off or crumbled off when we picked it up. My order included 3 lrg mashed potatoes, 2 were only half full and still had unincorporated instant potatoes mix sitting on top. The remaining lrg mashed potato wasn't even a 3rd full (we paid over $5 for this extra side and it was less than a 3rd full) And when we opened our biscuits it looked like someone put a finger thru one of them. I had to park and wait an additional 10mins for my food, which wasn't an issue. However, if I have to pull up and wait i would expect to be waiting for and in turn receive hot, fresh, properly prepared food with the appropriate serving size for what I paid. I plan to send a letter to the Manager with the pictures I have. I will say the young lady that waited on me was friendly and polite but that doesn't out weigh the poor quality of food we received. Whomever was incharge of quality control really dropped the ball or just didn't care. My family still can't believe KFC actually served that food, it was literally the worst we had ever gotten. Can't say we are in a rush to go back.
Atmosphere: 1
Food: 1
Service: 3
Donna Dietz
Very good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Famous Bowl
Summer Blackwell
40 minute drive just to be disappointed. Normally there is at least double this amount of chicken-- 3 pathetic pieces ?? This was not worth the price 😕 8 months pregnant and this is all that I have wanted the last few months, such a disappointed.
Food: 1
Brad S
The chicken was dry, the biscuits were crusty, the floors and drink fountain table were dirty along with most of the tables.
Atmosphere: 1
Food: 1
Service: 4
Dairety
I've ordered online 3 times and every time I go to pick up my order, I stand at the counter for a good 10 minutes while the staff ignores me. I'm even standing right next to the online order station looking at my order. The cashier will take a handful of customers before even acknowledging me.
It's quite irritating to order online to save time only to waste my time being ignored
Atmosphere: 1
Food: 3
Service: 1
Amanda Wilms
Asked for extra chicken on my famous bowl, repeated it back to me, got it, found on break that there was no! None! Not one piece of chicken, I paid for the extra chicken, and got nothing! Very poor service.
Atmosphere: 1
Food: 1
Service: 1
Manuel Rodriguez
My son was there last night went threw drive thru got what he has ordered and when he opened it the chicken was slimy and was not cooked threw it was raw he went back threw the drive thru to let them know he said either give me my money back or cook the chicken the right way they said we temperatured it and it was right which was a lie!! They said here is your money back and don’t come back this restaurant is the worst one in Batavia the food is absolutely disgusting 🤢
My fiance and I ordered an 8 piece from here yesterday night. We both ate a piece of chicken with mashed potatoes and mac and cheese....Just a couple hours later him and I both started feeling extremely sick to our stomachs. Both my fiance and I have had non stop diarrhea since eating here. He called to talk to the manager and she tried to say it was because of the heat. I explained to her that's not possible considering we both had been in a/c all day and we didn't buy the chicken til almost 9 p.m. she still was persistent on telling my fiance it was the heat that made us sick and no one else has called and complained. She offered us a free 8 piece as if we'd wanna go through this again. Still 24 hours later and we're both still having the bathroom issues.SMH, we most definitely won't be eating at this kfc again. We honestly feel insulted. Thank you to the lovely manager, who clearly doesnt appreciate her customers.
Atmosphere: 1
Food: 1
Service: 1
Sheri Stout
Everything was fresh & hot. Was a take out order. 15 mins to home. Did not have to reheat a thing. Order: 12 pc original/ double mashed & gravy/coleslaw/6 biscuits! 7/05/2025
Atmosphere: 5
Food: 5
Service: 5
Teri C Maxwell
No coating on my chicken , NOT what I ordered!! Half of a serving of mashed potatoes! If you want me to come back , don’t repeat this mistake!!
Polite staff, but they always seem to be a little short handed. Food quality matches any other KFC in the northeast USA.
Atmosphere: 3
Food: 4
Service: 4
Fast! Super friendly kind nice and courteous staff. Food was off the 🪝 hook!
Atmosphere: 5
Food: 5
Service: 5
After sitting for 10 minutes in the drive through we were told there were no pot pies and No chicken..It is dinner time..isnt KFC a chicken place..how ridiculous..
Atmosphere: 1
Food: 1
Service: 1
Very disappointed with our recent visit to Batavia KFC drive thru.
Chicken was excessively greasy and must have been sitting around because most of the coating had either already fallen off or crumbled off when we picked it up.
My order included 3 lrg mashed potatoes, 2 were only half full and still had unincorporated instant potatoes mix sitting on top. The remaining lrg mashed potato wasn't even a 3rd full (we paid over $5 for this extra side and it was less than a 3rd full)
And when we opened our biscuits it looked like someone put a finger thru one of them.
I had to park and wait an additional 10mins for my food, which wasn't an issue. However, if I have to pull up and wait i would expect to be waiting for and in turn receive hot, fresh, properly prepared food with the appropriate serving size for what I paid.
I plan to send a letter to the Manager with the pictures I have.
I will say the young lady that waited on me was friendly and polite but that doesn't out weigh the poor quality of food we received. Whomever was incharge of quality control really dropped the ball or just didn't care. My family still can't believe KFC actually served that food, it was literally the worst we had ever gotten.
Can't say we are in a rush to go back.
Atmosphere: 1
Food: 1
Service: 3
Very good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Famous Bowl
40 minute drive just to be disappointed. Normally there is at least double this amount of chicken-- 3 pathetic pieces ?? This was not worth the price 😕 8 months pregnant and this is all that I have wanted the last few months, such a disappointed.
Food: 1
The chicken was dry, the biscuits were crusty, the floors and drink fountain table were dirty along with most of the tables.
Atmosphere: 1
Food: 1
Service: 4
I've ordered online 3 times and every time I go to pick up my order, I stand at the counter for a good 10 minutes while the staff ignores me. I'm even standing right next to the online order station looking at my order.
The cashier will take a handful of customers before even acknowledging me.
It's quite irritating to order online to save time only to waste my time being ignored
Atmosphere: 1
Food: 3
Service: 1
Asked for extra chicken on my famous bowl, repeated it back to me, got it, found on break that there was no! None! Not one piece of chicken, I paid for the extra chicken, and got nothing! Very poor service.
Atmosphere: 1
Food: 1
Service: 1
My son was there last night went threw drive thru got what he has ordered and when he opened it the chicken was slimy and was not cooked threw it was raw he went back threw the drive thru to let them know he said either give me my money back or cook the chicken the right way they said we temperatured it and it was right which was a lie!! They said here is your money back and don’t come back this restaurant is the worst one in Batavia the food is absolutely disgusting 🤢
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My fiance and I ordered an 8 piece from here yesterday night. We both ate a piece of chicken with mashed potatoes and mac and cheese....Just a couple hours later him and I both started feeling extremely sick to our stomachs. Both my fiance and I have had non stop diarrhea since eating here. He called to talk to the manager and she tried to say it was because of the heat. I explained to her that's not possible considering we both had been in a/c all day and we didn't buy the chicken til almost 9 p.m. she still was persistent on telling my fiance it was the heat that made us sick and no one else has called and complained. She offered us a free 8 piece as if we'd wanna go through this again. Still 24 hours later and we're both still having the bathroom issues.SMH, we most definitely won't be eating at this kfc again. We honestly feel insulted. Thank you to the lovely manager, who clearly doesnt appreciate her customers.
Atmosphere: 1
Food: 1
Service: 1
Everything was fresh & hot. Was a take out order. 15 mins to home. Did not have to reheat a thing.
Order: 12 pc original/ double mashed & gravy/coleslaw/6 biscuits! 7/05/2025
Atmosphere: 5
Food: 5
Service: 5
No coating on my chicken , NOT what I ordered!! Half of a serving of mashed potatoes! If you want me to come back , don’t repeat this mistake!!
Food: 1
Service: 2
Good food, fast service.
Atmosphere: 5
Food: 5
Service: 5
Long John Silvers was excellent
Atmosphere: 3
Food: 5
Service: 5
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