First 11:30 am Saturday September 27th went into the store! Because as usual the drive-thru was completely out of hand! I was waited on the tall gentleman with the beard who was very pleasant! Asked for my senior discount carried on waiting, next customer asked for the discount was told we dont give those here very snarky by the woman with dark colored hair. Next went to get my food 2 bagels, not a large order! One with cream cheese, one double toasted. I checked the double toasted one yep you guessed it toasted once. So I ask can this be toasted again very rude cook oh no I can't take it bake I said I didn't touch or leave I'm right here sorry can't help you unless I throw it away! Really waste food! Tim Hortons get a better handle on this store retraining on customer service and if people hate there jobs this much that they are miserable get rid of the!
Atmosphere: 2
Food: 2
Service: 1
Arial Dudley
I keep trying to give our Tim Hortons decent tries but in the last few years all the Batavia establishments have gone downhill or something. I order extra cream cheese for bagels and not only does the bagel not get cut properly, but the amount of cream cheese isn't even considered a normal slopping of cream cheese in my house. Plus, why is there onion on my plain, lack of cream cheese bagel? Sad.
Tara Sobczak
Food and drinks good and service fast. They don’t always make drinks right though and when you need alternative milk…whole milk messes up your day.
Atmosphere: 4
Food: 4
Service: 3
Dever Grace
Delicious muffins!
Atmosphere: 5
Food: 5
Service: 5
Cory Coles
This location in particular is terrible. If you order from this one, you got yourself a good 80 percent chance your food will be wrong. I've ordered off the app to pick here and if you order something that they dont have, they won't tell you. You have to figure it out when you get home. Not sure why they wouldn't give you a heads up, but you just won't get the food, and they won't refund unless you ask. How many times do they do that a day, and where's the money go?
Atmosphere: 2
Food: 2
Service: 1
Joe Cesarano
A good place to get a sandwich, a cup of coffee, and have a nice conversation with a friend
Atmosphere: 4
Food: 4
Service: 4
Samantha Olsen
Close to home when I need an extra espresso boost!
Food: 5
Service: 5
Lynne Saunderson
My pop tasted like bananas...? Not sure if the cup was near a banana or what. Our breakfast sandwiches also looked suspicious, the eggs were weird looking. Also wished we could've gone in but dining room didn't open until 7. It was 6 something. And cost 50 cents for two tap waters? Buffalo Tim Hortons don't charge for tap waters so not sure what that's about.
Atmosphere: 1
Food: 1
Service: 3
Christopher Shabazz, Sr.
The Turkey Club without bacon is the best thing they have. The drive up window has no roof coverage for inclement weather. Also, they hand you the food through the drive up window without a bag and napkins.
Atmosphere: 2
Food: 3
Service: 2
Nikki King
Always considered them to be one of the places that every local must know.
It took about 5 minutes for 2 drinks. And they weren't complicated orders.
Atmosphere: 4
Food: 4
Service: 2
Terra Kenyon
We went through the drive thru and my order was right but my husband's was wrong, he wanted Bacon egg and cheese on an English muffin and got sausage! Glad it was his and not mine i hate sausage! Lol
Ariel Bentkowski
I originally walked inside and stood at the counter while everyone walked by and didnt even acknowledge I was there. I then got in my car and went through the drive thru which was quick but they didnt have any soup available.
Dave Lindberg
Overall a good experience. KeyBank debit card users beware, my card did not work. I had to use cash.
Heather Ground
Jess the manager was rude same with the lady who took my order , when. Pulled up to get asked they hid name tags cause I wanted names! People don't understand no customer no job no paycheck...be better Tim's Hortons on Lewiston rd!!
First 11:30 am Saturday September 27th went into the store! Because as usual the drive-thru was completely out of hand! I was waited on the tall gentleman with the beard who was very pleasant! Asked for my senior discount carried on waiting, next customer asked for the discount was told we dont give those here very snarky by the woman with dark colored hair. Next went to get my food 2 bagels, not a large order! One with cream cheese, one double toasted. I checked the double toasted one yep you guessed it toasted once. So I ask can this be toasted again very rude cook oh no I can't take it bake I said I didn't touch or leave I'm right here sorry can't help you unless I throw it away! Really waste food! Tim Hortons get a better handle on this store retraining on customer service and if people hate there jobs this much that they are miserable get rid of the!
Atmosphere: 2
Food: 2
Service: 1
I keep trying to give our Tim Hortons decent tries but in the last few years all the Batavia establishments have gone downhill or something. I order extra cream cheese for bagels and not only does the bagel not get cut properly, but the amount of cream cheese isn't even considered a normal slopping of cream cheese in my house. Plus, why is there onion on my plain, lack of cream cheese bagel? Sad.
Food and drinks good and service fast. They don’t always make drinks right though and when you need alternative milk…whole milk messes up your day.
Atmosphere: 4
Food: 4
Service: 3
Delicious muffins!
Atmosphere: 5
Food: 5
Service: 5
This location in particular is terrible. If you order from this one, you got yourself a good 80 percent chance your food will be wrong. I've ordered off the app to pick here and if you order something that they dont have, they won't tell you. You have to figure it out when you get home. Not sure why they wouldn't give you a heads up, but you just won't get the food, and they won't refund unless you ask. How many times do they do that a day, and where's the money go?
Atmosphere: 2
Food: 2
Service: 1
A good place to get a sandwich, a cup of coffee, and have a nice conversation with a friend
Atmosphere: 4
Food: 4
Service: 4
Close to home when I need an extra espresso boost!
Food: 5
Service: 5
My pop tasted like bananas...? Not sure if the cup was near a banana or what. Our breakfast sandwiches also looked suspicious, the eggs were weird looking. Also wished we could've gone in but dining room didn't open until 7. It was 6 something. And cost 50 cents for two tap waters? Buffalo Tim Hortons don't charge for tap waters so not sure what that's about.
Atmosphere: 1
Food: 1
Service: 3
The Turkey Club without bacon is the best thing they have. The drive up window has no roof coverage for inclement weather. Also, they hand you the food through the drive up window without a bag and napkins.
Atmosphere: 2
Food: 3
Service: 2
Always considered them to be one of the places that every local must know.
Restaurantji Recommends
It took about 5 minutes for 2 drinks. And they weren't complicated orders.
Atmosphere: 4
Food: 4
Service: 2
We went through the drive thru and my order was right but my husband's was wrong, he wanted Bacon egg and cheese on an English muffin and got sausage! Glad it was his and not mine i hate sausage! Lol
I originally walked inside and stood at the counter while everyone walked by and didnt even acknowledge I was there. I then got in my car and went through the drive thru which was quick but they didnt have any soup available.
Overall a good experience. KeyBank debit card users beware, my card did not work. I had to use cash.
Jess the manager was rude same with the lady who took my order , when. Pulled up to get asked they hid name tags cause I wanted names! People don't understand no customer no job no paycheck...be better Tim's Hortons on Lewiston rd!!
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