Let me start off by saying the Manager of this establishment was AMAZING!The food was good.The ceilings were discolored by either mold or water damage or both. GROSS! If we saw that before we got our meal we would have LEFT BEFORE ORDERING ANYTHING! But that was not the case.However, we were the ONLY patrons in the establishment, which is fine. Service was terrible. The young man who was waiting on us, forgot my water (which is not a big deal) but he was incredibly SLOW. We were still eating when a group of individuals came in AFTER us and left BEFORE us. Not right. We were a group of 2, the group that came in after us and left before us were a group of 6. We waited 20 minutes for our waiter to come back, we were all finished by this point. The waiter NEVER came back to check on us, if we needed anything else, or if the food was good, nothing. We were going to ask for the check and he was going to keep walking passed us saying "I'll be right back." We stopped him and asked for the check. Took another 10 minutes to get the check. When we went to pay I specifically instructed that my $25 gift card be used FIRST and then the cash for the balance. This young man completely disregarded what I asked him to do, and took the cash off first then brought me the gift card back with 41 cents left on it. This is NOT what I asked you to do.I spoke with management about this. She seemed very apologetic. By this point it was not the 41 cents I really cared about, it was the principle of it all. The incompetence of the waiter.Management was superb. She was amazing. She gave me back my 41 cents in cash. Now my best friend who has worked in food service before, (and even I knew how it was supposed to go) said the same thing as the manager said, that the card payment should ALWAYS be used FIRST and then the cash. The whole point of using the gift card was to use the whole thing, not have some stupid amount on it. She said she would speak with the young man, which is NOT his first trail and error. Turns out he's been spoken to twice before about similar things and he's only been there 2 months. Long enough to know his job pretty well. Being a server is NOT a hard job. Dealing with the public is.My intent was NEVER to get anyone in trouble, but when you blatantly disregard a customer's request, yes something needs to be said.I won't be back at this establishment and it's mostly due to the decaying ceilings in the dining room. No customer wants to see that while eating.
Jillian Asquino
I really enjoy this location . The is great and the managers are always walking around talking to the guest . The food is always great too !Kid-friendliness: My children love TGI Fridays !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Melany Mantilla
me and my family we’re waiting for 20 minutes for someone to take are order people passed by and didn’t care we left and no one care that there were losing customers also when we went in fridays it smelled like weed and in the inside to were people we’re eating.
Chris Leon
Shrimp was dry, chicken was dry, new shrimp took 30 mins to make in an empty restaurant. Crab bite appetizer was good drinks were good but overall not a good experience. Used to be much better.Maybe we'll give it another shot but
Atmosphere: 3
Food: 3
Service: 3
Paola serpagli
I can always count on having a good time here. Drinks are great and Dominique is always so pleasant. She always makes sure to check on us and we appreciate that type of service.
Atmosphere: 5
Food: 5
Service: 5
Erica Schnell
About what you’d expect from a TGI Fridays. The only reason I’m writinga review is in hopes that management or someone will see this and take it into consideration… the harsh bright white led lighting over the dining tables is unpleasant to say the least. We actually sat down and then moved to the bar area before ordering because it was so off putting. Anyway, you should change that to softer lighting.
Atmosphere: 2
Food: 3
Service: 3
MKT NY
Had an awesome salmon dinner with sald at bar with broccoli slaw. I guess Wednesday was a perfect night. Had place all to myself with a nice cup of coffee.Dietary restrictions: I requested no cheese or croutons on salad & they met my request.
Atmosphere: 5
Food: 5
Service: 5
Cheryl Shropshire Nicholson
Why would you take the Jack Daniel samplers platter off the menu Big Mistake this restaurant use to be the most happening place 5 bar tender dj every table filled great appetizers why why why there’s no one even there
If you order wings, make sure you get the right amount. 2 orders were short by 4 wings.
Atmosphere: 2
Food: 2
Service: 4
Stanley Cummings
They need to shut it down and start all over because the service stinks there was only two of us there and we waited over 20 minutes to be served I have the eggs for a waiter after that I got up and walked
I do not recommend ordering online. The staff are unable to see purchased add-ons. Don't ask for any substitutions either. They'll unfortunately miss those notes, too. At least the food was hot.
Laura Kenny
Sad to say this visit was a big disappointment. Went with cousins table of eight. That's all I want to say. I'm hopeing that even tho the place was empty they were all having a bad day.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Mozzarella Sticks
SaYYaD 7
It's a good place, I mostly order my food before go there to pick up , but it takes longer to prepare, I hope they just improve their service. Other than that it's good place to go there.
Atmosphere: 5
Food: 5
Service: 3
Melissa M Skeen
I miss the DJ. I did not realize that they stopped having the DJ that was want made Friday Nights fun at Fridays. It was great nevertheless. The young lady was very courteous and attentive. We had a nice dinner.
Atmosphere: 5
Food: 5
Service: 5
Rick B.
By far the worst experience I've ever had.No hostess No real bartender Mojito was just like juice in a cloudy glass no mint no liquor no built drink , just mix in a glass over ice with no alcoholic taste just pre made mix. Extremely slow unprofessional service Drinks were made terribly Don't think there was any management even present in building at all period. Uncomfortable to say the least. Keep in mind I love and still go to the Levittown location and it's a millions times the opposite of this location. I will never ever return to this location and tell anyone that is even considering going to stay away at all costs. I do not blame the staff there is zero management and guidance in the facility at any time I have been here. The staff is pulled in different directions with a lack of skill set taught or trained and set up for failure. This facility is the definition of absence of all tangible skills and efforts needed to create any sort of remote sense of a restaurant / bar.This is a zero star review. Have to leave one star in order to place review.
Let me start off by saying the Manager of this establishment was AMAZING!The food was good.The ceilings were discolored by either mold or water damage or both. GROSS! If we saw that before we got our meal we would have LEFT BEFORE ORDERING ANYTHING! But that was not the case.However, we were the ONLY patrons in the establishment, which is fine. Service was terrible. The young man who was waiting on us, forgot my water (which is not a big deal) but he was incredibly SLOW. We were still eating when a group of individuals came in AFTER us and left BEFORE us. Not right. We were a group of 2, the group that came in after us and left before us were a group of 6. We waited 20 minutes for our waiter to come back, we were all finished by this point. The waiter NEVER came back to check on us, if we needed anything else, or if the food was good, nothing. We were going to ask for the check and he was going to keep walking passed us saying "I'll be right back." We stopped him and asked for the check. Took another 10 minutes to get the check. When we went to pay I specifically instructed that my $25 gift card be used FIRST and then the cash for the balance. This young man completely disregarded what I asked him to do, and took the cash off first then brought me the gift card back with 41 cents left on it. This is NOT what I asked you to do.I spoke with management about this. She seemed very apologetic. By this point it was not the 41 cents I really cared about, it was the principle of it all. The incompetence of the waiter.Management was superb. She was amazing. She gave me back my 41 cents in cash. Now my best friend who has worked in food service before, (and even I knew how it was supposed to go) said the same thing as the manager said, that the card payment should ALWAYS be used FIRST and then the cash. The whole point of using the gift card was to use the whole thing, not have some stupid amount on it. She said she would speak with the young man, which is NOT his first trail and error. Turns out he's been spoken to twice before about similar things and he's only been there 2 months. Long enough to know his job pretty well. Being a server is NOT a hard job. Dealing with the public is.My intent was NEVER to get anyone in trouble, but when you blatantly disregard a customer's request, yes something needs to be said.I won't be back at this establishment and it's mostly due to the decaying ceilings in the dining room. No customer wants to see that while eating.
I really enjoy this location . The is great and the managers are always walking around talking to the guest . The food is always great too !Kid-friendliness: My children love TGI Fridays !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
me and my family we’re waiting for 20 minutes for someone to take are order people passed by and didn’t care we left and no one care that there were losing customers also when we went in fridays it smelled like weed and in the inside to were people we’re eating.
Shrimp was dry, chicken was dry, new shrimp took 30 mins to make in an empty restaurant. Crab bite appetizer was good drinks were good but overall not a good experience. Used to be much better.Maybe we'll give it another shot but
Atmosphere: 3
Food: 3
Service: 3
I can always count on having a good time here. Drinks are great and Dominique is always so pleasant. She always makes sure to check on us and we appreciate that type of service.
Atmosphere: 5
Food: 5
Service: 5
About what you’d expect from a TGI Fridays. The only reason I’m writinga review is in hopes that management or someone will see this and take it into consideration… the harsh bright white led lighting over the dining tables is unpleasant to say the least. We actually sat down and then moved to the bar area before ordering because it was so off putting. Anyway, you should change that to softer lighting.
Atmosphere: 2
Food: 3
Service: 3
Had an awesome salmon dinner with sald at bar with broccoli slaw. I guess Wednesday was a perfect night. Had place all to myself with a nice cup of coffee.Dietary restrictions: I requested no cheese or croutons on salad & they met my request.
Atmosphere: 5
Food: 5
Service: 5
Why would you take the Jack Daniel samplers platter off the menu Big Mistake this restaurant use to be the most happening place 5 bar tender dj every table filled great appetizers why why why there’s no one even there
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Loaded Potato Skins, Steak, Burger
If you order wings, make sure you get the right amount. 2 orders were short by 4 wings.
Atmosphere: 2
Food: 2
Service: 4
They need to shut it down and start all over because the service stinks there was only two of us there and we waited over 20 minutes to be served I have the eggs for a waiter after that I got up and walked
Service: 1
Restaurantji Recommends
I do not recommend ordering online. The staff are unable to see purchased add-ons. Don't ask for any substitutions either. They'll unfortunately miss those notes, too. At least the food was hot.
Sad to say this visit was a big disappointment. Went with cousins table of eight. That's all I want to say. I'm hopeing that even tho the place was empty they were all having a bad day.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Mozzarella Sticks
It's a good place, I mostly order my food before go there to pick up , but it takes longer to prepare, I hope they just improve their service. Other than that it's good place to go there.
Atmosphere: 5
Food: 5
Service: 3
I miss the DJ. I did not realize that they stopped having the DJ that was want made Friday Nights fun at Fridays. It was great nevertheless. The young lady was very courteous and attentive. We had a nice dinner.
Atmosphere: 5
Food: 5
Service: 5
By far the worst experience I've ever had.No hostess No real bartender Mojito was just like juice in a cloudy glass no mint no liquor no built drink , just mix in a glass over ice with no alcoholic taste just pre made mix. Extremely slow unprofessional service Drinks were made terribly Don't think there was any management even present in building at all period. Uncomfortable to say the least. Keep in mind I love and still go to the Levittown location and it's a millions times the opposite of this location. I will never ever return to this location and tell anyone that is even considering going to stay away at all costs. I do not blame the staff there is zero management and guidance in the facility at any time I have been here. The staff is pulled in different directions with a lack of skill set taught or trained and set up for failure. This facility is the definition of absence of all tangible skills and efforts needed to create any sort of remote sense of a restaurant / bar.This is a zero star review. Have to leave one star in order to place review.