Today, my family and I had an extremely disappointing experience at the Five Guys burger joint in the Bayside area of New York (zip code 11360). Despite being loyal customers for over 15 years, we were shocked by the lack of professionalism and respect from the staff.Upon placing our order, which included two cheeseburgers 'all the way,' two little bacon cheeseburgers 'all the way,' one little cheeseburger 'all the way,' two large fries, and three large drinks, we encountered multiple errors. Not only were we missing items from our order, but the burgers we did receive were completely lacking in toppings, despite specifically requesting 'all the way' with everything on them.When we politely approached the cashier to address the issue, the response we received was beyond appalling. The staff member became immediately defensive and hostile, refusing to acknowledge their mistake. Instead of offering a solution, they resorted to shouting and even used racially offensive language towards us. The so-called 'manager,' Marco, was particularly disrespectful, laughing off our concerns and refusing to take any responsibility.Feeling humiliated and disgusted by the treatment we received, we demanded a refund. After much reluctance, they finally complied and returned our money. However, the damage had been done. The entire ordeal left us feeling deeply upset and disappointed.As a long-time patron of Five Guys, I am appalled by the lack of professionalism and customer service exhibited by the staff at this location. This experience has completely shattered my trust in the brand, and I have no intention of ever returning. I will be lodging a formal complaint with Five Guys headquarters, as well as sharing my experience with my community to warn others about the unacceptable behavior we encountered.In conclusion, I strongly advise against visiting this particular Five Guys location. The disrespectful attitude and incompetence of the staff make it an unpleasant and unwelcoming environment for customers. Save yourself the trouble and choose a different dining option."
Atmosphere: 1
Food: 1
Service: 1
Charlie Bournis
Food was good but very expensive....
Atmosphere: 4
Food: 4
Service: 4
Mako
Best burgers for the money. Freshly made, lots of topping option at a reasonable price for good food.
Great food and good service. This location can get very busy and they do a great job of handling the volume of customers.
Atmosphere: 5
Food: 5
Service: 5
Brandon Martinez
Best burgers I’ve ever had ??♂️ and the fries ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Fries, Five Guys Style
Sung Kwang Hong
Their burgers are awesome. And their fries..! I was expecting some extra, but they added a whole bunch! talk about generousnportions!!And the shake was perfect. Not too sweet and it kept consistency until I arrived home.Will I return? A solid definitely, for sure!Parking: Plenty of parking. No worries whatsoever. :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries
Ian Paul Tully
Best Five Guys I have been to. The crew does a great job.
Daniel J. DiRico
Awesome fries and burgers cooked to perfection.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Cajun Fries, Little Cheeseburger, Bacon Cheeseburger
Lawrence Balter
best 5 guys in New York and the only good thang in
Atmosphere: 4
Food: 5
Service: 5
Dan NBA
They got lots of workers there and they are very coorperative. They were very kind and they got my order done in less than 5 minutes. (Burger and Milkshake). Free Peanuts too.Parking: There is a restaurant, doctor office, and an AMC movie theater next door so the parking is a little difficult on busy days, but mainly its pretty easy.
Shout out to Elizabeth and her staff for great leadership work ethic and customer service !And of course the food is delicious fresh and fast too ?
Atmosphere: 5
Food: 5
Service: 5
T Cheeks
Classic five guys!
Atmosphere: 4
Food: 4
Service: 4
Adham Nishanbayev
Great placeGood guys working ?Respect .12.27.2023Parking: More parking
Atmosphere: 5
Food: 5
Service: 5
Latisha Williams
The most happiest and nicest employees . This place is clean and very organized . The food was delicious and very fast service . Always stop by and order a burger and promote this businessKid-friendliness: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style, Burger and Fries
Mantovani
Great burger joint. You can't go wrong going to a five guys. The staff is friendly and quick with the service. I like this spot because it's right next door to the AMC movies. Nothing more classic than a movie followed by burgers and fries.
Today, my family and I had an extremely disappointing experience at the Five Guys burger joint in the Bayside area of New York (zip code 11360). Despite being loyal customers for over 15 years, we were shocked by the lack of professionalism and respect from the staff.Upon placing our order, which included two cheeseburgers 'all the way,' two little bacon cheeseburgers 'all the way,' one little cheeseburger 'all the way,' two large fries, and three large drinks, we encountered multiple errors. Not only were we missing items from our order, but the burgers we did receive were completely lacking in toppings, despite specifically requesting 'all the way' with everything on them.When we politely approached the cashier to address the issue, the response we received was beyond appalling. The staff member became immediately defensive and hostile, refusing to acknowledge their mistake. Instead of offering a solution, they resorted to shouting and even used racially offensive language towards us. The so-called 'manager,' Marco, was particularly disrespectful, laughing off our concerns and refusing to take any responsibility.Feeling humiliated and disgusted by the treatment we received, we demanded a refund. After much reluctance, they finally complied and returned our money. However, the damage had been done. The entire ordeal left us feeling deeply upset and disappointed.As a long-time patron of Five Guys, I am appalled by the lack of professionalism and customer service exhibited by the staff at this location. This experience has completely shattered my trust in the brand, and I have no intention of ever returning. I will be lodging a formal complaint with Five Guys headquarters, as well as sharing my experience with my community to warn others about the unacceptable behavior we encountered.In conclusion, I strongly advise against visiting this particular Five Guys location. The disrespectful attitude and incompetence of the staff make it an unpleasant and unwelcoming environment for customers. Save yourself the trouble and choose a different dining option."
Atmosphere: 1
Food: 1
Service: 1
Food was good but very expensive....
Atmosphere: 4
Food: 4
Service: 4
Best burgers for the money. Freshly made, lots of topping option at a reasonable price for good food.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Regular Fries, Grilled Mushrooms, Bacon Cheeseburger
Great food and good service. This location can get very busy and they do a great job of handling the volume of customers.
Atmosphere: 5
Food: 5
Service: 5
Best burgers I’ve ever had ??♂️ and the fries ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Fries, Five Guys Style
Their burgers are awesome. And their fries..! I was expecting some extra, but they added a whole bunch! talk about generousnportions!!And the shake was perfect. Not too sweet and it kept consistency until I arrived home.Will I return? A solid definitely, for sure!Parking: Plenty of parking. No worries whatsoever. :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries
Best Five Guys I have been to. The crew does a great job.
Awesome fries and burgers cooked to perfection.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Cajun Fries, Little Cheeseburger, Bacon Cheeseburger
best 5 guys in New York and the only good thang in
Atmosphere: 4
Food: 5
Service: 5
They got lots of workers there and they are very coorperative. They were very kind and they got my order done in less than 5 minutes. (Burger and Milkshake). Free Peanuts too.Parking: There is a restaurant, doctor office, and an AMC movie theater next door so the parking is a little difficult on busy days, but mainly its pretty easy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger and Fries
Restaurantji Recommends
Shout out to Elizabeth and her staff for great leadership work ethic and customer service !And of course the food is delicious fresh and fast too ?
Atmosphere: 5
Food: 5
Service: 5
Classic five guys!
Atmosphere: 4
Food: 4
Service: 4
Great placeGood guys working ?Respect .12.27.2023Parking: More parking
Atmosphere: 5
Food: 5
Service: 5
The most happiest and nicest employees . This place is clean and very organized . The food was delicious and very fast service . Always stop by and order a burger and promote this businessKid-friendliness: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style, Burger and Fries
Great burger joint. You can't go wrong going to a five guys. The staff is friendly and quick with the service. I like this spot because it's right next door to the AMC movies. Nothing more classic than a movie followed by burgers and fries.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burger and Fries