Save your time and money. The ordering kiosks are unreliable, and the place is understaffed during peak hours. My order for one overpriced ($9) egg waffle was lost in their system, leading to a 25-minute wait. The only compensation was a weak apology.
The value proposition is nonexistent. The desserts are not nearly good enough to justify the high prices, long waits, and operational chaos. Judging by their responses to other reviews, the management prefers to play the victim rather than address these ongoing issues. Try putting up a warning sign on the kiosks if you know they are unreliable and stop wasting customers’ time.
Edit: The harsh words the business is referring to is “It is ridiculous to wait 25 min for a waffle. Why did this happen?” Lol, business even over exaggerating the “harshness” and lack of respect I gave their staff. The real lack of respect is for the customer's time and money.
STEPHEN LEE
Delicious but expensive.
Ellison Chang
Nice size. No difference of taste from taiwan.
Xuan Zhang
The portions are noticeably smaller than before, and even when dining in they serve everything in takeout containers. Really disappointed.
William Lin
the staff was very kind, but the flavor isn't as good as expected. Subpar to the ones in China
Lucy Lee
The food here is really delicious, I enjoy it every time I come. However, today I noticed that even when the place gets busy, there’s only one girl working. She has to handle everything by herself and it looks really exhausting, but she still keep smiling, It might be that the restaurant is short-staffed,adding more staff could make things much easier for her and improve the overall experience for customers.
Tanya Ponce
Flavorful teas with fresh authentic toppings
I hope to try the shaved ice some day!
Xingyan Wu
Emily is so nice! The food is very good too
Gloria Chao
One of my favorite Dessert stores from Taiwan. Highly recommend.
Cheng-Chen Tsai (蔡承臻)
The two of us ordered large portions of milk mochi snowflake ice. We couldn't finish the extra large portion. We should have ordered the medium portion. We chose full sugar. The syrup and condensed milk were very sweet, but the middle was still a bit tasteless. place. The ingredients are not very sweet in comparison. There are four ingredients: mochi, taro balls, aiyu and glutinous rice balls, which are quite rich. There are two floors with seating. The layout on the second floor is very elegant and the environment is not bad.
This is what I got today. Picture is before eating:( Toppings were scarce, just a bowl of plain and unappetizing looking red bean soup. By the way soup even tasted water not bean. And the worst part is that I went back right away to complain and the girls at the counter said that is just the way it supposed to be. It is not the first time I’m ordering at this place but unfortunately may be the last time.
Atmosphere: 3
Jearmy Chen
Food taste: 4 stars. Portion size: only 1 star. It doesn’t match what I ordered from the menu.
Save your time and money. The ordering kiosks are unreliable, and the place is understaffed during peak hours. My order for one overpriced ($9) egg waffle was lost in their system, leading to a 25-minute wait. The only compensation was a weak apology.
The value proposition is nonexistent. The desserts are not nearly good enough to justify the high prices, long waits, and operational chaos. Judging by their responses to other reviews, the management prefers to play the victim rather than address these ongoing issues. Try putting up a warning sign on the kiosks if you know they are unreliable and stop wasting customers’ time.
Edit: The harsh words the business is referring to is “It is ridiculous to wait 25 min for a waffle. Why did this happen?” Lol, business even over exaggerating the “harshness” and lack of respect I gave their staff. The real lack of respect is for the customer's time and money.
Delicious but expensive.
Nice size. No difference of taste from taiwan.
The portions are noticeably smaller than before, and even when dining in they serve everything in takeout containers. Really disappointed.
the staff was very kind, but the flavor isn't as good as expected. Subpar to the ones in China
The food here is really delicious, I enjoy it every time I come. However, today I noticed that even when the place gets busy, there’s only one girl working. She has to handle everything by herself and it looks really exhausting, but she still keep smiling, It might be that the restaurant is short-staffed,adding more staff could make things much easier for her and improve the overall experience for customers.
Flavorful teas with fresh authentic toppings
I hope to try the shaved ice some day!
Emily is so nice! The food is very good too
One of my favorite Dessert stores from Taiwan. Highly recommend.
The two of us ordered large portions of milk mochi snowflake ice. We couldn't finish the extra large portion. We should have ordered the medium portion. We chose full sugar. The syrup and condensed milk were very sweet, but the middle was still a bit tasteless. place. The ingredients are not very sweet in comparison. There are four ingredients: mochi, taro balls, aiyu and glutinous rice balls, which are quite rich. There are two floors with seating. The layout on the second floor is very elegant and the environment is not bad.
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
Less and less. ?
This is what I got today. Picture is before eating:( Toppings were scarce, just a bowl of plain and unappetizing looking red bean soup. By the way soup even tasted water not bean. And the worst part is that I went back right away to complain and the girls at the counter said that is just the way it supposed to be. It is not the first time I’m ordering at this place but unfortunately may be the last time.
Atmosphere: 3
Food taste: 4 stars. Portion size: only 1 star. It doesn’t match what I ordered from the menu.
Atmosphere: 5
Food: 3
Service: 5
Great desert place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Egg Waffle
Good deserts but quality varies
Atmosphere: 4
Food: 4
Service: 3
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