I don’t usually leave bad reviews but, today I went to buy ice cream and receive the worst customer service from this one employee, she was giving me a lot of attitude and looking at me with a bad face and rolling eyes. I understand everyone has their bad days, but this is no way to treat the customers especially when you’re paying for a service.
Raymond Nocella
Mr.Mo loves Bella's puppa cuppa's. Angel does too. Wooty!
r J
I find it odd that it’s a requirement to speak mandarin to work at an ice cream palor. So what’s this on indeed? Exactly You can deny it all you want.
Leila :3 (Bunny)
they have a good variety of flavors. from fruity to more confectionery sweet. i got the cannoli flavor and my family got other things. they also offer maybe like 5 toppings. only thing i would fix about this place is their spoon. its like cartoonishly small and incredibly thin and flimsy
munir ahmad
The worst customer service. I had ordered five double scoop ice cream. On one of the cup I saw a piece of hair so I told the girl who served me nicely but she was very nasty. She said “ I can give you another that’s all I can do and then I check the bag she forgot to put spoons in the bag when I asked for some spoons she said “you have to check your bag” The worst place to buy ice cream
Costas Tsimounis
At $5.50 a small scoop you would think they sre serving gold! No thank you.
Aaron Delmadge
I like the rainbow ices because it was yum
Kid-friendliness: They make jokes to kids when they get the ices or ice cream
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Rainbow Ice, Cotton Candy
S. RIBEIRO
Stopped @ Bella’s on a warm Saturday afternoon for a sweet treat.
Recommended, by a friend while spending the day in Bayside. A local neighborhood ice cream shop, small but enough room to grab & go or take a stool and enjoy. There are a plethora of flavors to choose from in either gelato or Italian ice. Of course taste and preference is suggestive, some flavors where better then others.
After a few samples, I settled on a two scoop cup of hazelnut and cannoli gelato. The staff of a young teenagers were pleasant and efficient.
Cool spot to have in rotation for cool summer treats.
4.5 stars for the gelato. I got the hazelnut. It was so strong it's almost like they just crushed up hazelnuts alone and turned it into a creamy ice cream ?. Was disappointed that a lot of the flavors I saw online weren't there. Their ice cream selection is not the biggest.
They could also use a replacement for the cashier. Not the friendliest at all. But the workers who scooped the ice cream did a good job.
The ice cream is pretty simple. Not too sweet. The selection is also pretty simple. You won't find anything crazy like with swirls, nuts, sprinkles and the whole shebang. Maybe they should step out of their comfort zone and make something like that lol. If you're a plain Jane, this is the place. I'm more of an adventurer and this place just doesn't test those limits for me. Slightly creamier/sweeter icecream would nice too. I just like the fact that it's homemade so I know there's not going to be 20 names of ingredients I can't pronounce like if you go to Baskin etc.
Atmosphere: 4
Food: 5
Service: 4
Jonathan Silva
$7 for a one scoop cone! Greedflation at its rotten best. Working families can’t afford an ice cream cone that tops some Manhattan prices.A ring side lesson in how to corrupt what was once a simple pleasure within reach for many
The cherry vanilla ice cream and black cherry ice are so good!
Food: 5
Recommended dishes: Italian Ices
B K, MD
best ices and gelato outside of Italy Now under new ownership. I haven't tried it since the change.
Leslie
I've been coming here for years as a local, ever since it was "Pesso's Ice Cream". I love the variety of flavors they have and the availability of both ice cream/gelato and Italian ice.
The service could be more consistent. For the most part, the workers are friendly. They're patient and allow unlimited samples regardless of how busy it may be. However at my last experience, the worker was not very welcoming. From the start of my visit all the way to check out, she was not polite. She did not ask me if I had a reward system with the store (which I DO) and immediately skipped the option herself on the pinpad. I had to intervene to tell her I had a point system, and then she tells me it's too late because I already swiped my card. No apologies at all either.
I don’t usually leave bad reviews but, today I went to buy ice cream and receive the worst customer service from this one employee, she was giving me a lot of attitude and looking at me with a bad face and rolling eyes. I understand everyone has their bad days, but this is no way to treat the customers especially when you’re paying for a service.
Mr.Mo loves Bella's puppa cuppa's. Angel does too. Wooty!
I find it odd that it’s a requirement to speak mandarin to work at an ice cream palor.
So what’s this on indeed? Exactly You can deny it all you want.
they have a good variety of flavors. from fruity to more confectionery sweet. i got the cannoli flavor and my family got other things. they also offer maybe like 5 toppings. only thing i would fix about this place is their spoon. its like cartoonishly small and incredibly thin and flimsy
The worst customer service. I had ordered five double scoop ice cream. On one of the cup I saw a piece of hair so I told the girl who served me nicely but she was very nasty. She said “ I can give you another that’s all I can do and then I check the bag she forgot to put spoons in the bag when I asked for some spoons she said “you have to check your bag”
The worst place to buy ice cream
At $5.50 a small scoop you would think they sre serving gold! No thank you.
I like the rainbow ices because it was yum
Kid-friendliness: They make jokes to kids when they get the ices or ice cream
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Rainbow Ice, Cotton Candy
Stopped @ Bella’s on a warm Saturday afternoon for a sweet treat.
Recommended, by a friend while spending the day in Bayside. A local neighborhood ice cream shop, small but enough room to grab & go or take a stool and enjoy. There are a plethora of flavors to choose from in either gelato or Italian ice. Of course taste and preference is suggestive, some flavors where better then others.
After a few samples, I settled on a two scoop cup of hazelnut and cannoli gelato. The staff of a young teenagers were pleasant and efficient.
Cool spot to have in rotation for cool summer treats.
Just A Note:
Formerly Pesso’s
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Cannoli, Chocolate Hazelnut Gelato
4.5 stars for the gelato. I got the hazelnut. It was so strong it's almost like they just crushed up hazelnuts alone and turned it into a creamy ice cream ?. Was disappointed that a lot of the flavors I saw online weren't there. Their ice cream selection is not the biggest.
They could also use a replacement for the cashier. Not the friendliest at all. But the workers who scooped the ice cream did a good job.
The ice cream is pretty simple. Not too sweet. The selection is also pretty simple. You won't find anything crazy like with swirls, nuts, sprinkles and the whole shebang. Maybe they should step out of their comfort zone and make something like that lol. If you're a plain Jane, this is the place. I'm more of an adventurer and this place just doesn't test those limits for me. Slightly creamier/sweeter icecream would nice too. I just like the fact that it's homemade so I know there's not going to be 20 names of ingredients I can't pronounce like if you go to Baskin etc.
Atmosphere: 4
Food: 5
Service: 4
$7 for a one scoop cone! Greedflation at its rotten best. Working families can’t afford an ice cream cone that tops some Manhattan prices.A ring side lesson in how to corrupt what was once a simple pleasure within reach for many
Atmosphere: 2
Food: 3
Service: 5
Restaurantji Recommends
The cherry vanilla ice cream and black cherry ice are so good!
Food: 5
Recommended dishes: Italian Ices
best ices and gelato outside of Italy
Now under new ownership. I haven't tried it since the change.
I've been coming here for years as a local, ever since it was "Pesso's Ice Cream". I love the variety of flavors they have and the availability of both ice cream/gelato and Italian ice.
The service could be more consistent. For the most part, the workers are friendly. They're patient and allow unlimited samples regardless of how busy it may be. However at my last experience, the worker was not very welcoming. From the start of my visit all the way to check out, she was not polite. She did not ask me if I had a reward system with the store (which I DO) and immediately skipped the option herself on the pinpad. I had to intervene to tell her I had a point system, and then she tells me it's too late because I already swiped my card. No apologies at all either.
Atmosphere: 4
Food: 5
Service: 4
Really great gelato!!
Atmosphere: 5
Food: 5
Service: 5
Good but a little pricey
Atmosphere: 4
Food: 4
Service: 5
Loading...