Ordered a venti here for pick up on a Saturday morning and really like the drink itself, but the barista filled the cup with 90% ice.. I spoke to them about it and how there is no longer an option to adjust the ice level on the app, but they only acknowledged it and said “yeah, sorry”. If I had time to spare I would have requested for the drink to be remade. Starbucks needs to bring the ice level adjustment option back. And I was quite disappointed in their response. $8 for probably less than half a venti of actual coffee is a scam.
Nazy Bratz
Rude worker in here on a nice Thursday evening June 26@1:55 pm his name was Peter and me and my friend were making a online order and she was putting her card info in and I told him we were making a online order in which he told us to move in a disrespectful way moving his hand like wat thats so rude for a place that’s supposed To have hospitality and then the girl who was serving drinks that time she must’ve been Filipino or Asian with orange blonde hair she slams the drinks on the table boards rude as heck which makes the whole table shake and some of my drink spill she’s so rude they both are Peter and her need to be fired and the drinks were nasty as heck ordered a strawberry açaí refresher and they gave me some watered down bs filled with like 5 probably hand counted strawberries.
Atmosphere: 1
Food: 1
Service: 1
Vidrios
Communal wash area. Giant bathrooms don't have neither a sink nor a mirror because they want people to adjust themselves with the public watching. They also don't use coffee caraffes so the coffee tastes metallic like Keurig. Can't call the coffee good if it's not brewed and steeped properly.
Stanley Liang
I am appalled by the experience I had at your Bayside location. For a company valued at nearly $100 billion, the way this situation was handled was not only unprofessional but also deeply disrespectful to returning customers.
On my recent visit, I placed an order totaling $22.03 and tapped my credit card to pay. The cashier claimed the payment didn’t go through. I immediately checked my banking app and confirmed that the charge was pending on my account. When I informed the cashier, she escalated the matter to the manager.
Rather than taking the time to investigate or assist properly, the manager told me to tap my card again—essentially asking me to pay double, without acknowledging the pending charge I already had. When I asked what would happen if both charges posted, I was told that I would need to dispute it with my credit card company because “it didn’t go through on our end.” This was not only dismissive but unacceptable.
The attitude I received made me feel as though I was trying to scam them, which is incredibly insulting. No one offered a real solution or took responsibility for resolving the matter in a way that respected the customer’s time or money.
Ultimately, I was charged, and I had to spend my own time following up with my credit card company to resolve the issue—something that should never fall on the customer for a payment error originating on Starbucks’ side.
THIS EXPERIENCE IS EXACTLY WHY I HAVE NEVER SIGNED UP FOR A STARBUCKS CARD AND NEVER WILL. I will not support a corporation that places more value on its profits than its customers.
Atmosphere: 1
Food: 1
Service: 1
Andrew Garcia
BEWARE!!!! Received a gift card that was purchased at this location. When I tried to redeem it on the app it said the card had been closed.
Atmosphere: 5
Food: 5
Service: 5
Kim
the girl in the front was really rude to me this morning ruined my mood
Amanda Simmonds
I love ❤️ you 😇 guys, thank you 😊
Atmosphere: 5
Food: 5
Service: 5
Julia Jordaine
The customer service here from the manager (forgot his name, but it starts with an 'A') is absolutely amazing and his ability to multi-task between helping his employees - assisting customers is very impressive. I was beyond shocked seeing he added an extra brownie into my order due to them being out of the cake-pop that I wanted the last time I went. The employees here are very kind and I love going to this starbucks in particular. 10/10 service!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries
??????
Great location and beautiful store structure. I like the ambience and there is ample seating.
Unfortunately the drinks/service here are so incredibly inconsistent. It seems like they are training someone new every time I visit here. I think they need better management, because everything is so disorganised…
Atmosphere: 4
Food: 3
Service: 1
Blue Env
Nice location, good space - but coffee/coffee drinks are consistently bad. Not sure if their machines need to be replaced or the beans are old, but the several times I've been here to visit friends and we stop by, it's coffee flavored water.
The space where I study every weekend is clean, welcoming, and perfect for focusing. The only downside is that the handwashing area is located outside, and the hand dryers make an incredible amount of noise when customers use them.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Starbucks Via Instant Pumpkin Spice Latte
Dee Jay
Great location and excellent service. Not a huge fan of the Starbucks franchise, but because of the
Atmosphere: 4
Service: 5
KLAEYZ
Very friendly staff who always greet you when you come in and tell you to have a nice day when you leave. Unfortunately, the restroom here is so bad all the time it’s worth writing a review about.
The toilet seat is constantly covered in urine no matter what time of the day it is, there are never any seat covers in the seat cover bin, and toilet paper and puddles are usually all over the place. The toilet paper roll itself is rarely even in its dispenser, and instead just sitting on top for everyone to grab with their dirty hands.
Major overhaul needed in there. Management needs to assess the situation and take action.
Atmosphere: 2
Food: 2
Service: 5
Nikolaos G
place is dirty, the drinks are bad made, servise also
Atmosphere: 4
Food: 1
Service: 1
Karen K
The staff are wonderful and accommodating. The baristas welcome each consumer as they enter. Most baristas know me by name and know my order before I even place it. Most issues I find are consumer related for example when consumers are rude or inappropriate.
Dietary restrictions: Limited on sugar free flavors would love to see sugar free cinnamon dolce return
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel, Kind Salted Caramel & Dark Chocolate Nut Bar
Ordered a venti here for pick up on a Saturday morning and really like the drink itself, but the barista filled the cup with 90% ice.. I spoke to them about it and how there is no longer an option to adjust the ice level on the app, but they only acknowledged it and said “yeah, sorry”. If I had time to spare I would have requested for the drink to be remade.
Starbucks needs to bring the ice level adjustment option back. And I was quite disappointed in their response. $8 for probably less than half a venti of actual coffee is a scam.
Rude worker in here on a nice Thursday evening June 26@1:55 pm his name was Peter and me and my friend were making a online order and she was putting her card info in and I told him we were making a online order in which he told us to move in a disrespectful way moving his hand like wat thats so rude for a place that’s supposed
To have hospitality and then the girl who was serving drinks that time she must’ve been Filipino or Asian with orange blonde hair she slams the drinks on the table boards rude as heck which makes the whole table shake and some of my drink spill she’s so rude they both are Peter and her need to be fired and the drinks were nasty as heck ordered a strawberry açaí refresher and they gave me some watered down bs filled with like 5 probably hand counted strawberries.
Atmosphere: 1
Food: 1
Service: 1
Communal wash area. Giant bathrooms don't have neither a sink nor a mirror because they want people to adjust themselves with the public watching.
They also don't use coffee caraffes so the coffee tastes metallic like Keurig. Can't call the coffee good if it's not brewed and steeped properly.
I am appalled by the experience I had at your Bayside location. For a company valued at nearly $100 billion, the way this situation was handled was not only unprofessional but also deeply disrespectful to returning customers.
On my recent visit, I placed an order totaling $22.03 and tapped my credit card to pay. The cashier claimed the payment didn’t go through. I immediately checked my banking app and confirmed that the charge was pending on my account. When I informed the cashier, she escalated the matter to the manager.
Rather than taking the time to investigate or assist properly, the manager told me to tap my card again—essentially asking me to pay double, without acknowledging the pending charge I already had. When I asked what would happen if both charges posted, I was told that I would need to dispute it with my credit card company because “it didn’t go through on our end.” This was not only dismissive but unacceptable.
The attitude I received made me feel as though I was trying to scam them, which is incredibly insulting. No one offered a real solution or took responsibility for resolving the matter in a way that respected the customer’s time or money.
Ultimately, I was charged, and I had to spend my own time following up with my credit card company to resolve the issue—something that should never fall on the customer for a payment error originating on Starbucks’ side.
THIS EXPERIENCE IS EXACTLY WHY I HAVE NEVER SIGNED UP FOR A STARBUCKS CARD AND NEVER WILL. I will not support a corporation that places more value on its profits than its customers.
Atmosphere: 1
Food: 1
Service: 1
BEWARE!!!! Received a gift card that was purchased at this location. When I tried to redeem it on the app it said the card had been closed.
Atmosphere: 5
Food: 5
Service: 5
the girl in the front was really rude to me this morning ruined my mood
I love ❤️ you 😇 guys, thank you 😊
Atmosphere: 5
Food: 5
Service: 5
The customer service here from the manager (forgot his name, but it starts with an 'A') is absolutely amazing and his ability to multi-task between helping his employees - assisting customers is very impressive. I was beyond shocked seeing he added an extra brownie into my order due to them being out of the cake-pop that I wanted the last time I went. The employees here are very kind and I love going to this starbucks in particular. 10/10 service!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries
Great location and beautiful store structure. I like the ambience and there is ample seating.
Unfortunately the drinks/service here are so incredibly inconsistent. It seems like they are training someone new every time I visit here. I think they need better management, because everything is so disorganised…
Atmosphere: 4
Food: 3
Service: 1
Nice location, good space - but coffee/coffee drinks are consistently bad. Not sure if their machines need to be replaced or the beans are old, but the several times I've been here to visit friends and we stop by, it's coffee flavored water.
Atmosphere: 3
Food: 1
Service: 4
Restaurantji Recommends
The space where I study every weekend is clean, welcoming, and perfect for focusing. The only downside is that the handwashing area is located outside, and the hand dryers make an incredible amount of noise when customers use them.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Starbucks Via Instant Pumpkin Spice Latte
Great location and excellent service. Not a huge fan of the Starbucks franchise, but because of the
Atmosphere: 4
Service: 5
Very friendly staff who always greet you when you come in and tell you to have a nice day when you leave. Unfortunately, the restroom here is so bad all the time it’s worth writing a review about.
The toilet seat is constantly covered in urine no matter what time of the day it is, there are never any seat covers in the seat cover bin, and toilet paper and puddles are usually all over the place. The toilet paper roll itself is rarely even in its dispenser, and instead just sitting on top for everyone to grab with their dirty hands.
Major overhaul needed in there. Management needs to assess the situation and take action.
Atmosphere: 2
Food: 2
Service: 5
place is dirty, the drinks are bad made, servise also
Atmosphere: 4
Food: 1
Service: 1
The staff are wonderful and accommodating. The baristas welcome each consumer as they enter. Most baristas know me by name and know my order before I even place it. Most issues I find are consumer related for example when consumers are rude or inappropriate.
Dietary restrictions: Limited on sugar free flavors would love to see sugar free cinnamon dolce return
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel, Kind Salted Caramel & Dark Chocolate Nut Bar
Loading...