Joseph Pipitone was amazing. The food and service was excellent. We were there 9/27/24. We will be back very soon- Ann
Atmosphere: 5
Food: 5
Service: 5
Anthony Lewis
I want to start off by saying that this has nothing to do with the food as everything I have ever eaten from Umberto’s over the last 20 years has been fantastic. This does however speak to customer service or lack there of. My wife and I live in Mineola and placed a delivery order through seamless for apps, and entree and a few slices of pizza. We received the wrong order which consisted of 5 different pizza pies. When we called the restaurant, the young lady that answered the phone was not only rude, but she had no clue of what we were even speaking about. My wife clearly explained that we received the order for a person named Diana(my wife’s name is Diane and the order was placed by her, for context) the girl kept saying “yes, Diana, your pizza is leaving shortly. Then she corrected herself by saying oh wait, you ordered the hero’s. We said no, this is who we are, here is our order number and our order. She had no idea of what to do. So after 10 mins of going back and forth she said well we do t deliver to Mineola so you will have to call seamless and have their driver come pick this up. That is not how seamless works since the order was already marked as delivered.(We did reach out to seamless and explained what happened as well. They refunded the order.) But we also asked the girl to please speak with a manager so that we can maybe actually get our dinner delivered and resolved. She put us on hold where we waited for no less than 15 mins and no one ever picked up the phone again. That was when we contacted seamless. Then, after 90 mins, someone named Joe calls my wife to say “hi your food has been ready for 90 k mins, are you coming to get it?) we were flabbergasted, we told Joe what happened and he was absolutely clueless to the entire situation. He was very nice and apologetic but honestly, it didn’t help at all at that point. So, we ended up ordering dinner from a different place all together. I just wanted to write this in hopes that maybe someone from Umbertos sees this and does something to improve. We will never go to any of their locations again though. So thank you for the good food for the last 20 years but for me, with the higher cost of everything these days, good customer service is paramount if you want my business. Especially because I also manage in the service industry and truly understand what good customer service is. Thank you.
Food: 5
Service: 1
frank noto
Great small Margherita pie at reasonable price
Atmosphere: 4
Food: 5
Service: 5
William
I tried many dishes here and they're all delicious. The staff are great and always welcoming with a smile. My family's favorite restaurant.
Atmosphere: 5
Food: 5
Service: 5
Kurt M 71prostreet
Good food. Friendly service
Atmosphere: 4
Food: 5
Service: 4
Meghan Donnelly
Good pizza and very friendly service!
Atmosphere: 5
Food: 4
Service: 5
Christian Lawson
First time ordering. Got a Sicilian pie we'll done and it was one of the best Sicilian pie's I've ever had. I was impressed.
Annette Bicer
Pizza crust so crispy and cooked to perfection. Don't be on a rush and it will end up perfect. I had the Margherita Pizza the sauce was so yummy. Thank Ypu to the Pizza masters.
Atmosphere: 5
Food: 5
Service: 5
Debbie Kaufman
Just did takeout. Good Grandma pizza
Food: 4
Service: 5
Vinny Ruda
Pizza was delicious, perfect fold to eat with one hand as a NY slice should
Pizza is good but poor customer service, the girl that work at the front desk gave me bad looks, the last time I was there I told her “thank you, have a good night” she looked me from head to toe and gave me a bad look, right before living a white man said to her “have a good night” she smiled and told him thanks ? have a good night, I don’t know is she was racist against me because I’m not white, or she just look bad a woman and give man a better costumer service.
Joseph Pipitone was amazing. The food and service was excellent. We were there 9/27/24. We will be back very soon- Ann
Atmosphere: 5
Food: 5
Service: 5
I want to start off by saying that this has nothing to do with the food as everything I have ever eaten from Umberto’s over the last 20 years has been fantastic.
This does however speak to customer service or lack there of. My wife and I live in Mineola and placed a delivery order through seamless for apps, and entree and a few slices of pizza.
We received the wrong order which consisted of 5 different pizza pies.
When we called the restaurant, the young lady that answered the phone was not only rude, but she had no clue of what we were even speaking about. My wife clearly explained that we received the order for a person named Diana(my wife’s name is Diane and the order was placed by her, for context) the girl kept saying “yes, Diana, your pizza is leaving shortly. Then she corrected herself by saying oh wait, you ordered the hero’s. We said no, this is who we are, here is our order number and our order. She had no idea of what to do. So after 10 mins of going back and forth she said well we do t deliver to Mineola so you will have to call seamless and have their driver come pick this up. That is not how seamless works since the order was already marked as delivered.(We did reach out to seamless and explained what happened as well. They refunded the order.) But we also asked the girl to please speak with a manager so that we can maybe actually get our dinner delivered and resolved. She put us on hold where we waited for no less than 15 mins and no one ever picked up the phone again. That was when we contacted seamless.
Then, after 90 mins, someone named Joe calls my wife to say “hi your food has been ready for 90 k mins, are you coming to get it?) we were flabbergasted, we told Joe what happened and he was absolutely clueless to the entire situation. He was very nice and apologetic but honestly, it didn’t help at all at that point.
So, we ended up ordering dinner from a different place all together.
I just wanted to write this in hopes that maybe someone from Umbertos sees this and does something to improve. We will never go to any of their locations again though.
So thank you for the good food for the last 20 years but for me, with the higher cost of everything these days, good customer service is paramount if you want my business. Especially because I also manage in the service industry and truly understand what good customer service is.
Thank you.
Food: 5
Service: 1
Great small Margherita pie at reasonable price
Atmosphere: 4
Food: 5
Service: 5
I tried many dishes here and they're all delicious. The staff are great and always welcoming with a smile. My family's favorite restaurant.
Atmosphere: 5
Food: 5
Service: 5
Good food. Friendly service
Atmosphere: 4
Food: 5
Service: 4
Good pizza and very friendly service!
Atmosphere: 5
Food: 4
Service: 5
First time ordering. Got a Sicilian pie we'll done and it was one of the best Sicilian pie's I've ever had. I was impressed.
Pizza crust so crispy and cooked to perfection. Don't be on a rush and it will end up perfect. I had the Margherita Pizza the sauce was so yummy. Thank Ypu to the Pizza masters.
Atmosphere: 5
Food: 5
Service: 5
Just did takeout. Good Grandma pizza
Food: 4
Service: 5
Pizza was delicious, perfect fold to eat with one hand as a NY slice should
Atmosphere: 5
Food: 5
Restaurantji Recommends
Great pizza as long as the right pizza maker is behind the counter.
Atmosphere: 5
Food: 5
Service: 5
Delicious meal. Pasta was cooked perfectly and was so good. Restaurant is a bit noisy but the food more than makes up for it!
Atmosphere: 4
Food: 5
Service: 5
Great restaurant, good food and atmosphere. Good size portions.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Knots, Fried Calamari, Chicken Rollatine
Fun place to eat great food.Staff is friendly and
Atmosphere: 5
Food: 5
Service: 5
Pizza is good but poor customer service, the girl that work at the front desk gave me bad looks, the last time I was there I told her “thank you, have a good night” she looked me from head to toe and gave me a bad look, right before living a white man said to her “have a good night” she smiled and told him thanks ? have a good night, I don’t know is she was racist against me because I’m not white, or she just look bad a woman and give man a better costumer service.
Food: 5
Service: 1
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