Pappardelle's Pizzeria & Restaurant

The pizza was horrible it went right in the garbage I’m never going back

Last night, my family ordered from the restaurant and the woman on the phone gave my father a total that he is expected to pay at pickup. My father asked because he always likes to pay in cash and not get any extra charges. Once he arrived the cashier gave him a different total. My father said that he got told a different total over the phone and requested if they could commit to that. The worker said their ticket said for a different amount and he will get the owner. The worker then got the owner and asked what to do. My dad told the owner the same thing he said before and the owner said no the ticket says different. The owner then told my dad that he is just being a “grumpy old man.” How could someone who owns a restaurant have the absolute worst customer service. If you want to go into a pizzeria and not be discriminated based on your age, DO NOT GO HERE. Lost a customer today , rather go anywhere else.

Last night, my family ordered from the restaurant and the woman on the phone gave my father a total that he is expected to pay at pickup. My father asked because he always likes to pay in cash and not get any extra charges. Once he arrived the cashier gave him a different total. My father said that he got told a different total over the phone and requested if they could commit to that. The worker said their ticket said for a different amount and he will get the owner. The worker then got the owner and asked what to do. My dad told the owner the same thing he said before and the owner said no the ticket says different. The owner then told my dad that he is just being a “grumpy old man.” How could someone who owns a restaurant have the absolute worst customer service. If you want to go into a pizzeria and not be discriminated based on your age, DO NOT GO HERE. Lost a customer today , rather go anywhere else.

Usually its good…. But i think they need the oven cleaning….never had this much burn on pizza before

Mild wings were phenomenal, goes perfectly with ranch or blue cheese. We also order pizza pie half cheese and half pepperoni OMG how delicious it was! You know the pizza and wings are so good when your child finished his whole plate. Thank you so much for great quality food.

Atmosphere: 5

Food: 5

Service: 5

Me and my husband come here every week, even sometimes twice. We certainly don’t miss the Sunday deal.

But we been coming here for almost two years, and we’ve always had our usual servers as requested.

Now for two weeks straights you are telling me that we cannot choose who serves us? The reason why we don’t ask for other server is because they are not as attentive and don’t care about the customer experience. Service has been terrible past few times, but the food is as delicious as always.

Atmosphere: 4

Food: 5

Service: 2

Recommended dishes: Zucchini Noodles, Salad

The day cook is a filthy slob

Atmosphere: 1

Great pizza and Italian eatery. The steak I had was cooked well done instead of medium otherwise everything else was good.

Atmosphere: 5

Food: 4

Service: 5

Best pizza in town always love coming here. Great atmosphere wonderful service 10/10

Atmosphere: 5

Food: 5

Service: 5

Best pizza on LI hands down

Parking: Plenty of free parking

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chicken & Broccoli Rabe, Bakery Sicilian Pizza, Chicken Roll, Pizza Margherita, Alla Vodka, Stromboli Roll, Vodka Pizza & Hot Honey Chicken Pizza

Well I really enjoyed the food the service and the live entertainment. It's really a nice dining experience, I love the live entertainment atmosphere. I keep going and I love it.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Alla Vodka

Best Pizza in Nassau County!!!!!!! Love it :)

Atmosphere: 5

Food: 5

Service: 5

Amazing staff and food is delicious

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Alla Vodka

I’ve been coming here for twenty years and the food is amazing as is the entire staff from counter help to wait staff and kitchen…Friendly and professional. Mangia!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bakery Sicilian Pizza, Chicken Roll, Bolognese, Sauce, Alla Vodka, Salad, Wings

Used ti frequent this place, prices have gotten out of hand - $6+ for a speciality slice, GTFOH GFY the level of greed or the cost of doing business is both out of hand!!

Atmosphere: 1

Food: 1

Service: 1