I’d give 0 stars if I could for service. There are currently 5 people working and zero pretzels available. I asked the girl for the ones they were packaging up as the line was long and I can just wait a minute for them to be ready. She made me get out of line and wait for them to be ready so by the time I re waited in line there were none. Beyond irritating. Clearly these people do not want to work. They were rude to everyone in line especially the cashier. 1 maybe 2 of them were actually working.
Atmosphere: 1
Food: 3
Service: 1
Grace Arber
Staff was rude and unfriendly
Hannah Chloe
Staff was incredibly rude
Roy Rotino
I payed for a salted pretzel thinking it would have been made today sadly it tastes otherwise…very disappointing
Robert Glover
Delicious pretzels that you can smell as soon as you walk in. It's wild that a pretzels is $7 now... but everything else is expensive too. It's a nice treat once in a while when you go to the mall.
Ann Rodriguez
I went up to register to get 3 pretzel bites, 3 cheeses and 3 medium strawberry lemonade. I got told I couldn't purchase any pretzels until they filled the bins and then received my strawberry lemonade warm with no ice. Horrible service ?. And the girl making the pretzels had a bad attitude. I've never dealt with that kind of service from the company.
Keith Hamann Jr
Awesome amazing staff and tasty pretzels ?
Bakesalot
Pretzels are good, but definitely NOT worth 11.00.. asked for a small container of pretzel bites, they did not have them, they only had large. So I bought a large container of pretzel bites and a medium Dr Pepper. For $11. I will no longer be buying pretzels from them, price is outrageous for dam pretzels!!!
Ann Koziol
I went up to register to get 3 pretzel bites, 3 cheeses and 3 medium strawberry lemonade. I got told I couldn't purchase any pretzels until they filled the bins and then received my strawberry lemonade warm with no ice. Horrible service ?. And the girl making the pretzels had a bad attitude. I've never dealt with that kind of service from the company.
Kevin H
Sadly, if you like bad attitudes and poor effort with a splash of warm lemonade, this is the place for you. Avoid this place if you can.
THE WORST CUSTOMER SERVICE EVER!!! THE MANAGER DOES NOT CARE ONE BIT TO HELP THE CUSTOMERS!! I asked for a simple task to help me get the app to work and the manager says "we don't run the app here, we use it but we don't run it." And refuses to help me with the issue. NEGITIVE STARS TO THIS PLACE!! NEVER VISITING AGAIN!!!
Dave Anderson
The pretzels are delicious, but the service is not so great. (When you have 4 small pretzel bites cups available and won't make a large one that the customer orders - that is frustrating.)
Elizabeth Geis
The best pretzels! ?
Dick Steptoe
Woman behind the counter was very rude, and refused to serve me because my 6 month old baby didnt have a mask on. Ill never be coming back
Sarah D.
I ordered more food than what I needed. I was hangry and was walking the mall with a friend. I ordered the regular size of Cinnamon Sugar Nuggets and an original pretzel. I hadn't been here in awhile and didn't really know what I wanted. Both items were good, especially the cinnamon sugar pretzel nuggets. The customer service was okay. This store is a staple in the mall, since there aren't any restaurants in the food court at all at the McKinley Mall currently. I was surprised to see that today. I'm not sure if it's a Covid thing or if the restaurants just aren't being used anymore and didn't have the business that they needed to survive. It was sad to see so many store now closed at the mall. If I find myself at this mall again, I will definitely come here again.
I’d give 0 stars if I could for service. There are currently 5 people working and zero pretzels available. I asked the girl for the ones they were packaging up as the line was long and I can just wait a minute for them to be ready. She made me get out of line and wait for them to be ready so by the time I re waited in line there were none. Beyond irritating. Clearly these people do not want to work. They were rude to everyone in line especially the cashier. 1 maybe 2 of them were actually working.
Atmosphere: 1
Food: 3
Service: 1
Staff was rude and unfriendly
Staff was incredibly rude
I payed for a salted pretzel thinking it would have been made today sadly it tastes otherwise…very disappointing
Delicious pretzels that you can smell as soon as you walk in. It's wild that a pretzels is $7 now... but everything else is expensive too. It's a nice treat once in a while when you go to the mall.
I went up to register to get 3 pretzel bites, 3 cheeses and 3 medium strawberry lemonade. I got told I couldn't purchase any pretzels until they filled the bins and then received my strawberry lemonade warm with no ice. Horrible service ?. And the girl making the pretzels had a bad attitude. I've never dealt with that kind of service from the company.
Awesome amazing staff and tasty pretzels ?
Pretzels are good, but definitely NOT worth 11.00.. asked for a small container of pretzel bites, they did not have them, they only had large. So I bought a large container of pretzel bites and a medium Dr Pepper. For $11. I will no longer be buying pretzels from them, price is outrageous for dam pretzels!!!
I went up to register to get 3 pretzel bites, 3 cheeses and 3 medium strawberry lemonade. I got told I couldn't purchase any pretzels until they filled the bins and then received my strawberry lemonade warm with no ice. Horrible service ?. And the girl making the pretzels had a bad attitude. I've never dealt with that kind of service from the company.
Sadly, if you like bad attitudes and poor effort with a splash of warm lemonade, this is the place for you. Avoid this place if you can.
Restaurantji Recommends
THE WORST CUSTOMER SERVICE EVER!!! THE MANAGER DOES NOT CARE ONE BIT TO HELP THE CUSTOMERS!! I asked for a simple task to help me get the app to work and the manager says "we don't run the app here, we use it but we don't run it." And refuses to help me with the issue. NEGITIVE STARS TO THIS PLACE!! NEVER VISITING AGAIN!!!
The pretzels are delicious, but the service is not so great. (When you have 4 small pretzel bites cups available and won't make a large one that the customer orders - that is frustrating.)
The best pretzels! ?
Woman behind the counter was very rude, and refused to serve me because my 6 month old baby didnt have a mask on. Ill never be coming back
I ordered more food than what I needed. I was hangry and was walking the mall with a friend. I ordered the regular size of Cinnamon Sugar Nuggets and an original pretzel. I hadn't been here in awhile and didn't really know what I wanted. Both items were good, especially the cinnamon sugar pretzel nuggets. The customer service was okay. This store is a staple in the mall, since there aren't any restaurants in the food court at all at the McKinley Mall currently. I was surprised to see that today. I'm not sure if it's a Covid thing or if the restaurants just aren't being used anymore and didn't have the business that they needed to survive. It was sad to see so many store now closed at the mall. If I find myself at this mall again, I will definitely come here again.