Bad experience. The server was really sweet. Aside from that, my first meal had frozen chunks in my Mac salad and then the 2nd meal I ordered in replace of that which was a BLT had 1 slice of bacon on it. Waited over an hour
Sarah Arnold Spiggle
Custom House feels like home — warm, cozy, and you leave feeling full 🥰 Comfort foods and all the essentials and sooo many yummy bourbons and cocktails to choose from, as well as a great selection of draft beers! Plus, mimosas and the yummiest brunch on the weekends! Brockport should be thriving but the liftbridge construction is killing local businesses — help keep them all alive; #shoplocal! 💜
Paula Dean
Nice choice of craft beers. Great menu- food was excellent. Really like the laid back atmosphere and sitting outdoors by the Canal was very relaxing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: American Burger, Shrimp Tacos
Owen Beaulieu
Spent 60 dollars on the 3 things took forever food was below mid
Atmosphere: 1
Food: 1
Service: 2
Courtney Burley
The waitress took a long time for everything. Someone ordered the breakfast tacos, not the brunch tacos and the waitress told her that she ordered the other one, when she knew she wouldn't eat the one with shredded beef. Several of the outdoor tables had water dripping on them from what appeared to be nowhere.
Atmosphere: 2
Food: 3
Service: 1
mike Forbes
Showed up at 7:30pm. Didn’t get our food till 8:30pm. We were told at 8:00pm that our steaks were on the grill. The food showed up at 8:30 ice cold. I feel bad that the waitresses have to take the brunt of the dysfunctional kitchen. That will be our last visit to this establishment.
Atmosphere: 2
Food: 1
Service: 1
Kelly C
Went on Friday, 8/30/24 at 6pm. Sat outside, we got our own drinks from the bar. Waited 2 hours for food, and although the poutine tasted good, it was melted cheese, not cheese curds
Atmosphere: 3
Food: 2
Service: 1
Andrew
Great spot for drinks with a definitive cool-factor, being right on the canal. The outdoor seating is awesome.
Kim Flowers
Food was awesome and friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, American Burger, Shrimp Tacos
Bill Hardie
Disappointed, cool looking place, great bar. Sat outside, which was decent, but so Disappointed. Waited a long time for someone to take drink order, that came pretty quick but went south from there. Overall waited for an hour before finally got tots that were obviously under warmer for a while. Waitress not terribly concerned. We finally asked to get food to go, and food was only fair. They were NOT busy. Will Def find someplace else.
I Had dinner with my four children this evening and had an excellent experience from start to finish.
We were pleasantly greeted at the bar area, given a comfortable choice of seating and had the sweetest server! All 5 of us thoroughly enjoyed our meals and each dish was brought out in a timely fashion and the presentation and flavor was just right.
So thankful to finally have a place close to home to enjoy! It’s been a long time since every one in the family walks away happy. Thank you for incredible service after a long week!
Zianka Fallil
Great service, food, drinks and ambience. The server checked on us many times and was very accommodating. Best fried mozzarella we have ever had. Cocktails were well made and the aperol spritz perfectly made!
Atmosphere: 5
Food: 5
Service: 5
Amie Hatch
If I could a zero I would. My husband didn't even get his meal. None of our meats had any flavor and our waitress didn't check on us till it was time for the bill. Would NOT recommend this place, for food at least. 118$ and again my husband didn't get a meal. My son got taco, my other got chicken wings and my daughter had a hot dog. I had steak. Horrendous.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Wings
Ernie Dankert
Service was so-so to poor. Forgot to bring an adult beverage and was out of steak. Limited menu without steak. My burger was tasty. The meal's charges were adjusted accordingly.
4 months ago the dining experience was much better.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Burger and Fries
Jon DelVecchio
Great location, fast service, delicious food and reasonably priced. Drink prices were good.
Parking: We parked down a block away on the street. Easy to find parking. Brockport is a nice village to walk around.
Bad experience. The server was really sweet. Aside from that, my first meal had frozen chunks in my Mac salad and then the 2nd meal I ordered in replace of that which was a BLT had 1 slice of bacon on it. Waited over an hour
Custom House feels like home — warm, cozy, and you leave feeling full 🥰 Comfort foods and all the essentials and sooo many yummy bourbons and cocktails to choose from, as well as a great selection of draft beers! Plus, mimosas and the yummiest brunch on the weekends! Brockport should be thriving but the liftbridge construction is killing local businesses — help keep them all alive; #shoplocal! 💜
Nice choice of craft beers. Great menu- food was excellent. Really like the laid back atmosphere and sitting outdoors by the Canal was very relaxing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: American Burger, Shrimp Tacos
Spent 60 dollars on the 3 things took forever food was below mid
Atmosphere: 1
Food: 1
Service: 2
The waitress took a long time for everything. Someone ordered the breakfast tacos, not the brunch tacos and the waitress told her that she ordered the other one, when she knew she wouldn't eat the one with shredded beef. Several of the outdoor tables had water dripping on them from what appeared to be nowhere.
Atmosphere: 2
Food: 3
Service: 1
Showed up at 7:30pm. Didn’t get our food till 8:30pm. We were told at 8:00pm that our steaks were on the grill. The food showed up at 8:30 ice cold. I feel bad that the waitresses have to take the brunt of the dysfunctional kitchen. That will be our last visit to this establishment.
Atmosphere: 2
Food: 1
Service: 1
Went on Friday, 8/30/24 at 6pm. Sat outside, we got our own drinks from the bar. Waited 2 hours for food, and although the poutine tasted good, it was melted cheese, not cheese curds
Atmosphere: 3
Food: 2
Service: 1
Great spot for drinks with a definitive cool-factor, being right on the canal. The outdoor seating is awesome.
Food was awesome and friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, American Burger, Shrimp Tacos
Disappointed, cool looking place, great bar. Sat outside, which was decent, but so Disappointed. Waited a long time for someone to take drink order, that came pretty quick but went south from there. Overall waited for an hour before finally got tots that were obviously under warmer for a while. Waitress not terribly concerned. We finally asked to get food to go, and food was only fair. They were NOT busy. Will Def find someplace else.
Atmosphere: 3
Food: 2
Service: 2
Restaurantji Recommends
I Had dinner with my four children this evening and had an excellent experience from start to finish. We were pleasantly greeted at the bar area, given a comfortable choice of seating and had the sweetest server! All 5 of us thoroughly enjoyed our meals and each dish was brought out in a timely fashion and the presentation and flavor was just right. So thankful to finally have a place close to home to enjoy! It’s been a long time since every one in the family walks away happy. Thank you for incredible service after a long week!
Great service, food, drinks and ambience. The server checked on us many times and was very accommodating. Best fried mozzarella we have ever had. Cocktails were well made and the aperol spritz perfectly made!
Atmosphere: 5
Food: 5
Service: 5
If I could a zero I would. My husband didn't even get his meal. None of our meats had any flavor and our waitress didn't check on us till it was time for the bill. Would NOT recommend this place, for food at least. 118$ and again my husband didn't get a meal. My son got taco, my other got chicken wings and my daughter had a hot dog. I had steak. Horrendous.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Wings
Service was so-so to poor. Forgot to bring an adult beverage and was out of steak. Limited menu without steak. My burger was tasty. The meal's charges were adjusted accordingly.
4 months ago the dining experience was much better.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Burger and Fries
Great location, fast service, delicious food and reasonably priced. Drink prices were good.
Parking: We parked down a block away on the street. Easy to find parking. Brockport is a nice village to walk around.
Atmosphere: 5
Food: 5
Service: 5
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