The Custom House

1 Main St S, Brockport
(585) 431-3001

Recent Reviews

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Matt

Just an observation, but check out the most recent negative reviews. There is no response from the owner or management. Any restaurant that does not put the time and effort to respond to negative comments, or any Google comments, clearly communicates that ownership does not care about customer experiences. I genuinely would not want to go to a restaurant where the ownership doesn't care about the experience I have.

NeMz

This place has the best general tso chicken in the area by far! Honestly anything on the menu is delicious and the serving sizes are plentiful! Very friendly staff, and Nicole was very knowledgeable and handled the place like a professional! Will be going back for sure!!!

Atmosphere: 5

Food: 5

Service: 5

Joey Bones

Best place in Brockport!

Atmosphere: 5

Food: 5

Service: 5

MARISOL Barreiro

Went for Thursday burger night. Burger was juicy and delicious. Fries were seasoned and tasty.

Atmosphere: 5

Food: 5

Service: 5

Amy McGuire

I've been here so many times and every time the food is delicious and quick. The bartenders & servers are always so sweet and attentive. A great place to sit along the canal especially in the summer time 🌞

Atmosphere: 5

Food: 5

Service: 5

Jennifer Springer

I absolutely LOVE this place and the new ownership has done a great job in maintaining what was great and making subtle improvements!

Atmosphere: 5

Food: 5

Service: 5

Michelle Lee Montrallo

went here for dinner food is so delicious! staff is great please go check them out and support small busness

Joseph Akel

Our meal was missing parts of the order and it’s one of the worst meals I’ve ever had. All the food was cold and soggy and the salad is the worst I’ve had from anywhere. Highly recommend avoiding this place.

Food: 1

David Kuhlkin

Great service, and good food (especially when Robby is cooking), nice local atmosphere!

Atmosphere: 5

Food: 5

Service: 5

Daniel Leverenz

Great time everytime!!

Atmosphere: 5

Food: 5

Service: 5

John Huegel

Very casual place. Great new food menu and nice draft selection.

Atmosphere: 5

Food: 5

Service: 5

How I feel

Burger was well over cooked. Our waitress had an attitude to start. Brought us water but never took our drink order. Stopped at our table maybe 3x. Tried to charge me for toppings on the burger that it was supposed to come with. Definitely college kids that don’t care kind of attitude.

Atmosphere: 5

Food: 1

Service: 1

Alissa Faro

Received a fully cold BLT owner offered replacement and gave me a cocktail on the house I for one think it was amazing service And absolutely loved my appetizers and the amazing staff

Atmosphere: 5

Food: 4

Service: 5

Wendy Dunn

Lunch was delicious today! Chicken Caesar wrap was constructed well and the flavors blended perfectly. French fries were a nice crispy texture and seasoned well. My friend’s chicken berry salad was fresh and tasty. And our server was friendly and efficient. So happy they are still here despite all the bridge nonsense!

Atmosphere: 5

Food: 5

Service: 5

timothy reich

A great place to fo enjoy a meal by the water. Everything was great from the food to the service couldn't of ask for a better dining experience. Definitely recommend to visit.

Atmosphere: 5

Food: 5

Service: 5

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