So disappointed with my order this morning at the drive through. Staffs definitely need to be careful when handling food for sure. There was a strand of long hair in my food. That was disgusting
Food: 1
Dalista Hovey
My husband and I had a nice Friday date night and decided to stop at KFC in Brockport. We ordered 2, 3 piece meals with extra sides. We used the kiosk to place our order. Once it was processed we waited 20 without any interaction from employees. Another customer came in behind us and waited 10 minutes before an employee came from the back. The young gentleman came from the back and finally asked if we were being taken care of. I told him we were waiting for our order from the kiosk. He said it would be out in a minute and then proceeded to hand me the cups for our drinks. The young lady finally came up front and said order for Dee( which was for me). When my husband and I got home which is 25 miles away, we opened the bag and found 1 meal with just our extra sides. They charged us $34 but in return only got half of what I ordered. We called them to tell them they messed up the order and all they could tell us was to take our name, put it on a list and drive back to get the rest. I am very dissatisfied with this place. If the employees paid more attention to their customers instead of fooling around in the back, I believe the service would have been better and my order would have been done right.
Atmosphere: 1
Food: 1
Service: 1
Barbara F
I have been eating this food since I was a kid, so a very long time. It's so expensive and the portion sizes go down and the prices go up. Also, when I got food here the other day it was incredibly salty. I wish I could go back in time. It was so much better.
Atmosphere: 1
Food: 2
Service: 1
Williams Diaz
Just wanted to give a bad review due to the reviews I read. Y'all need to get it together!
Atmosphere: 1
Food: 1
Service: 1
Kenny warren
The only thing this kfc location is consistent at is incompetence. Was told to pull to the side of drive thru to wait for fries. Received order with fry boxes half full and cold fries? Drinks not filled all the way, one biscuit for two people, no nakins, and on top of that the order wasnt even correct. Meat is definitely not the same anymore either. I think they serving up bill gates printed chicken meat. These people could care less about providing you even a decent fast food experience
Atmosphere: 1
Food: 1
Service: 1
Jim peralta
Chicken tenders. 5 piece. Chicken was Luke warm. Not crispy. Terrible.
Food: 1
Service: 4
Dakota Harder
They do not give you all your food. And they throw your gravy in a bag to make a mess
Atmosphere: 1
Food: 1
Service: 1
Nya Martinelli
Michelle was my cashier and she was incredible! Her smile just made my day!
Service: 5
Jessenia Holdgate
The bowls of mashed potatoes, corn, etc. have definitely gotten smaller over the years but still tasted pretty good
Atmosphere: 3
Food: 4
Service: 3
Holly Rosendale
First time at this location 8/18/25 for dinner. The guy at the counter was nice and the decorations in the place is cool. Food was awful. Ordered 3 PC chicken tenders 2 sides & 2 pieces of orginal white meat. The tenders were small and not breaded well, the orginal chicken was OK but the one piece was so small it was just bones. The coleslaw was super disappointing it tasted sour like it was old. The Mac and cheese was awful the noodles were so over cooked & just mush. Only decent thing was the biscuit. Hoped for a better 1st experience.
Ordered through the app at 9pm and got 6 things. This is what happened: 2 famous bowls: both had no cheese Korean BBQ bowl: no pickles, made with wedges instead of fries and tenders instead of nuggets, and there was barely any sauce. Like, way less than what you would get in a dipping cup. All 3 of those bowls had either overcooked or floppy chicken (technically cooked to temp but not crispy at all). 4 tenders were given instead of the 8 nuggets Biscuit and 8 piece were fine (which is the only reason 2 stars were given). When we rounded the drive through, the guy working the drive through was messing around with a friend in the truck in front of us at the window. When we got to the window, he practically shoved a bag of hot food through and said 'Here you go.'
Now, not a lot of people would complain about getting tenders instead of nuggets, but as people that are tracking calories and macros and *PLANNED* this meal out to align with that, it's pretty frustrating not getting what you ordered. There was no explanation of why there were these substitutions being made, and honestly I would have been more understanding if something was said because yes, food does run out, but in this case, it very much seems like they used whatever was already cooked.
I contacted customer support with all this info so we'll see what happens. Most likely won't be going here again.
Food: 2
Service: 1
Gail Appleton
I waited at counter quite a while to place order. Finally a young man sauntered over and just stood there looking at me. No hello, what can I get you, NOTHING. It would be nice to get some kind of acknowledgement when you patronize a business. Very bad customer service.
Atmosphere: 3
Food: 4
Service: 2
Eric
I was overcharged for the meal compared to what I could order from the app for pickup, they gave one biscuit instead of 2 for a 4 piece family meal and gave two breasts, a drum and a wing instead of 2 drums. 3 strikes for kfc
Renee VanGalder
I was visiting with my daughter from out of town. It was a Thursday night around 5pm. We arrived, and the lights were on inside, but the door was locked, no one to be seen, and no note on the door. We double-checked the hours online, and they were supposed to be open. We took a chance and tried the drive-through, and someone was there! Did was great, but I guess you could say that service was lacking.
Atmosphere: 1
Food: 4
Service: 3
Christal Keith
Went in for a quick bite to eat. Service was good and store was clean.
So disappointed with my order this morning at the drive through. Staffs definitely need to be careful when handling food for sure. There was a strand of long hair in my food. That was disgusting
Food: 1
My husband and I had a nice Friday date night and decided to stop at KFC in Brockport. We ordered 2, 3 piece meals with extra sides. We used the kiosk to place our order. Once it was processed we waited 20 without any interaction from employees. Another customer came in behind us and waited 10 minutes before an employee came from the back. The young gentleman came from the back and finally asked if we were being taken care of. I told him we were waiting for our order from the kiosk. He said it would be out in a minute and then proceeded to hand me the cups for our drinks. The young lady finally came up front and said order for Dee( which was for me). When my husband and I got home which is 25 miles away, we opened the bag and found 1 meal with just our extra sides. They charged us $34 but in return only got half of what I ordered. We called them to tell them they messed up the order and all they could tell us was to take our name, put it on a list and drive back to get the rest. I am very dissatisfied with this place. If the employees paid more attention to their customers instead of fooling around in the back, I believe the service would have been better and my order would have been done right.
Atmosphere: 1
Food: 1
Service: 1
I have been eating this food since I was a kid, so a very long time. It's so expensive and the portion sizes go down and the prices go up. Also, when I got food here the other day it was incredibly salty. I wish I could go back in time. It was so much better.
Atmosphere: 1
Food: 2
Service: 1
Just wanted to give a bad review due to the reviews I read. Y'all need to get it together!
Atmosphere: 1
Food: 1
Service: 1
The only thing this kfc location is consistent at is incompetence. Was told to pull to the side of drive thru to wait for fries. Received order with fry boxes half full and cold fries? Drinks not filled all the way, one biscuit for two people, no nakins, and on top of that the order wasnt even correct. Meat is definitely not the same anymore either. I think they serving up bill gates printed chicken meat. These people could care less about providing you even a decent fast food experience
Atmosphere: 1
Food: 1
Service: 1
Chicken tenders. 5 piece. Chicken was Luke warm. Not crispy. Terrible.
Food: 1
Service: 4
They do not give you all your food. And they throw your gravy in a bag to make a mess
Atmosphere: 1
Food: 1
Service: 1
Michelle was my cashier and she was incredible! Her smile just made my day!
Service: 5
The bowls of mashed potatoes, corn, etc. have definitely gotten smaller over the years but still tasted pretty good
Atmosphere: 3
Food: 4
Service: 3
First time at this location 8/18/25 for dinner. The guy at the counter was nice and the decorations in the place is cool. Food was awful. Ordered 3 PC chicken tenders 2 sides & 2 pieces of orginal white meat. The tenders were small and not breaded well, the orginal chicken was OK but the one piece was so small it was just bones. The coleslaw was super disappointing it tasted sour like it was old. The Mac and cheese was awful the noodles were so over cooked & just mush. Only decent thing was the biscuit. Hoped for a better 1st experience.
Atmosphere: 4
Food: 1
Service: 4
Restaurantji Recommends
Ordered through the app at 9pm and got 6 things. This is what happened:
2 famous bowls: both had no cheese
Korean BBQ bowl: no pickles, made with wedges instead of fries and tenders instead of nuggets, and there was barely any sauce. Like, way less than what you would get in a dipping cup.
All 3 of those bowls had either overcooked or floppy chicken (technically cooked to temp but not crispy at all).
4 tenders were given instead of the 8 nuggets
Biscuit and 8 piece were fine (which is the only reason 2 stars were given).
When we rounded the drive through, the guy working the drive through was messing around with a friend in the truck in front of us at the window. When we got to the window, he practically shoved a bag of hot food through and said 'Here you go.'
Now, not a lot of people would complain about getting tenders instead of nuggets, but as people that are tracking calories and macros and *PLANNED* this meal out to align with that, it's pretty frustrating not getting what you ordered. There was no explanation of why there were these substitutions being made, and honestly I would have been more understanding if something was said because yes, food does run out, but in this case, it very much seems like they used whatever was already cooked.
I contacted customer support with all this info so we'll see what happens. Most likely won't be going here again.
Food: 2
Service: 1
I waited at counter quite a while to place order. Finally a young man sauntered over and just stood there looking at me. No hello, what can I get you, NOTHING. It would be nice to get some kind of acknowledgement when you patronize a business. Very bad customer service.
Atmosphere: 3
Food: 4
Service: 2
I was overcharged for the meal compared to what I could order from the app for pickup, they gave one biscuit instead of 2 for a 4 piece family meal and gave two breasts, a drum and a wing instead of 2 drums. 3 strikes for kfc
I was visiting with my daughter from out of town. It was a Thursday night around 5pm. We arrived, and the lights were on inside, but the door was locked, no one to be seen, and no note on the door. We double-checked the hours online, and they were supposed to be open. We took a chance and tried the drive-through, and someone was there! Did was great, but I guess you could say that service was lacking.
Atmosphere: 1
Food: 4
Service: 3
Went in for a quick bite to eat. Service was good and store was clean.
Atmosphere: 4
Food: 5
Service: 5
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