Recommended dishes: Sausage Cheese on English Muffin, Doughnuts
James Mahoney
Lines in the morning in the drive thru are extremely to long of a wait lately not sure if theyre understaffed but I shouldn't have to wait 20 min in a drive thru line
Service: 1
James Fazzolari
My hot coffee was ice cold
Atmosphere: 1
Food: 1
Service: 1
Mollie Flynn
Terrible service. They were out of multiple items but didn’t communicate this until we were paying. The food we did get was cold. Nothing was toasted. Sandwiches were extremely sloppy with barely any meat. Extreme waste of time and money. Very disappointed
Service: 1
Sam Za
I wanted to share some feedback regarding a recent experience I had at your location. I ordered two Bacon, Egg, and Cheese sandwiches for $6 in the morning, but unfortunately, I received Sausage, Egg, and Cheese sandwiches instead. Additionally, the window worker forgot to provide napkins, and the order was placed in the bag carelessly.
It’s important to ensure that customer orders are accurately fulfilled, especially when specific items are requested. Furthermore, I’d appreciate it if staff could be more mindful to provide napkins, and perhaps also ask customers if they’d like ketchup or utensils when appropriate.
Another concern I have is the excessive amount of ice placed in soda cups, which leaves very little room for the actual beverage. It would be great if staff could be more considerate in this regard, as customers typically prefer more drink and less ice unless tons of ice is requested. I’m purchasing soda not ice.
These issues may seem small, but they can greatly impact the overall customer experience. I encourage you to consider further training for your staff to ensure they are meeting customer expectations, as failure to do so may result in a decline in customer loyalty.
Thank you for taking the time to review this feedback, and I trust you will take appropriate steps to improve these areas
Atmosphere: 1
Food: 1
Service: 1
Jessie Dolby
I asked for a medium coffee...they gave me a small. The boy said he would fix it. He did !!!!!! By pouring my small into a medium!!!!And poured milk in it!! If I wanted a cup of milk I could of just stayed at home!! Instead of wait in line for 25 minutes.
Atmosphere: 1
Food: 1
Service: 1
Crystal Dodson
I got chicken panini. It was worst sandwich I have ever gotten from any place the sandwich was not cooked properly. it was a soggy burrow butter and when I picked it up the entirething fell on floor. So upset. Also they don't make steak sandwiches here sucks
Andrew
I shouldn't be asking an employee for cream and sugar when the line is out the door. Management should consider making these and condiments accessible during busy days/times.
Atmosphere: 3
Food: 4
Service: 5
Mahema Subba
Horrible horrible place. If I could give 0 I would. I got a small coffee with 2 cream 4 sugar, got a black small coffee, no sugars no cream. My boyfriend got the red bull drink it was not even prepared, just handed us the drink. When my boyfriend seemed upset they just closed the window as soon as they gave the can. Worst experience.
Atmosphere: 1
Food: 1
Service: 1
Hunter Lincoln
They are patient, quick and always get me the correct order! 10/10!!!
Chaotic is the only way to describe this location - which used to be really good & efficient. 7-8 people in the service area, 2 in the kitchen area and no one seemed to have a clue what they were doing. No one seemed to have an assigned job/location. Watched one girl step away from making an order to grab a mop, swipe it once across the floor and then walk away. Not a minute later a second employee walked on the wet floor and slipped. We did a mobile order choosing to pick it up inside because the drive thru was almost curved around to the entrance and the last time we waited almost a 1/2 hour in the drive thru. We still waited over 10 minutes with others that had waited longer. The manager on duty didn’t seem concerned by anything.
Atmosphere: 2
Food: 4
Service: 2
Matthew McCrosson
Very crowded and hectic. Very Slow service. Not well communicated what was included in meal and as a result I was unhappy with the meal. Too small order pickup area and as a result overcrowded.
Atmosphere: 3
Food: 2
Service: 3
Matthew Coogan
Order to go mostly. Early mornings are great. After 9am the store is too busy.
Parking: If the drive through backs up good luck getting out of your spot.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Doughnuts
Nicholas Serrata
Over the years have been here! Eating in like now and then or take out - same deal! Nice location!
Atmosphere: 5
Food: 5
Service: 5
Robert Rose
The restaurant was clean, the staff was pleasant. My wife and I had a great lunch, but then, Tim Hortons is one of the better
Love my Breakfast Biscuit sandwiches
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Cheese on English Muffin, Doughnuts
Lines in the morning in the drive thru are extremely to long of a wait lately not sure if theyre understaffed but I shouldn't have to wait 20 min in a drive thru line
Service: 1
My hot coffee was ice cold
Atmosphere: 1
Food: 1
Service: 1
Terrible service. They were out of multiple items but didn’t communicate this until we were paying. The food we did get was cold. Nothing was toasted. Sandwiches were extremely sloppy with barely any meat. Extreme waste of time and money. Very disappointed
Service: 1
I wanted to share some feedback regarding a recent experience I had at your location. I ordered two Bacon, Egg, and Cheese sandwiches for $6 in the morning, but unfortunately, I received Sausage, Egg, and Cheese sandwiches instead. Additionally, the window worker forgot to provide napkins, and the order was placed in the bag carelessly.
It’s important to ensure that customer orders are accurately fulfilled, especially when specific items are requested. Furthermore, I’d appreciate it if staff could be more mindful to provide napkins, and perhaps also ask customers if they’d like ketchup or utensils when appropriate.
Another concern I have is the excessive amount of ice placed in soda cups, which leaves very little room for the actual beverage. It would be great if staff could be more considerate in this regard, as customers typically prefer more drink and less ice unless tons of ice is requested. I’m purchasing soda not ice.
These issues may seem small, but they can greatly impact the overall customer experience. I encourage you to consider further training for your staff to ensure they are meeting customer expectations, as failure to do so may result in a decline in customer loyalty.
Thank you for taking the time to review this feedback, and I trust you will take appropriate steps to improve these areas
Atmosphere: 1
Food: 1
Service: 1
I asked for a medium coffee...they gave me a small. The boy said he would fix it. He did !!!!!! By pouring my small into a medium!!!!And poured milk in it!! If I wanted a cup of milk I could of just stayed at home!! Instead of wait in line for 25 minutes.
Atmosphere: 1
Food: 1
Service: 1
I got chicken panini. It was worst sandwich I have ever gotten from any place the sandwich was not cooked properly. it was a soggy burrow butter and when I picked it up the entirething fell on floor. So upset. Also they don't make steak sandwiches here sucks
I shouldn't be asking an employee for cream and sugar when the line is out the door. Management should consider making these and condiments accessible during busy days/times.
Atmosphere: 3
Food: 4
Service: 5
Horrible horrible place. If I could give 0 I would. I got a small coffee with 2 cream 4 sugar, got a black small coffee, no sugars no cream. My boyfriend got the red bull drink it was not even prepared, just handed us the drink. When my boyfriend seemed upset they just closed the window as soon as they gave the can. Worst experience.
Atmosphere: 1
Food: 1
Service: 1
They are patient, quick and always get me the correct order! 10/10!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Chaotic is the only way to describe this location - which used to be really good & efficient. 7-8 people in the service area, 2 in the kitchen area and no one seemed to have a clue what they were doing. No one seemed to have an assigned job/location. Watched one girl step away from making an order to grab a mop, swipe it once across the floor and then walk away. Not a minute later a second employee walked on the wet floor and slipped. We did a mobile order choosing to pick it up inside because the drive thru was almost curved around to the entrance and the last time we waited almost a 1/2 hour in the drive thru. We still waited over 10 minutes with others that had waited longer. The manager on duty didn’t seem concerned by anything.
Atmosphere: 2
Food: 4
Service: 2
Very crowded and hectic. Very Slow service. Not well communicated what was included in meal and as a result I was unhappy with the meal. Too small order pickup area and as a result overcrowded.
Atmosphere: 3
Food: 2
Service: 3
Order to go mostly. Early mornings are great. After 9am the store is too busy.
Parking: If the drive through backs up good luck getting out of your spot.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Doughnuts
Over the years have been here! Eating in like now and then or take out - same deal! Nice location!
Atmosphere: 5
Food: 5
Service: 5
The restaurant was clean, the staff was pleasant. My wife and I had a great lunch, but then, Tim Hortons is one of the better
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