This place doesn’t make any sense sometimes. The entire restaurant is empty except for a single booth. There’s nobody in the bar nor any other tables or booths. I was told we can only sit in the high table by the bar because no booth is available. Which doesn’t make any sense considering ALL booths are empty.
Again. The food is always good.
Atmosphere: 1
Food: 5
Service: 1
Kevin
The cashier didn’t listen to a word I said… I paid extra for wings I didn’t have to because she was rushing. I paid about an extra $10 could have been avoided. Had to lower it because I called and felt like I was given extra attitude for an issue buffalo wild wings was having. It doesn’t matter the amount of money or whatever the customer is entitled to some professionalism. Clinton Hall has a better wing deal better service and better location. Or drive to New Rochelle or somewhere with intelligent enough staff because the people here can insight a riot with their ignorance.
Atmosphere: 1
Food: 2
Service: 1
michal hulak
This store went downhill hard, took them 5-10min to acknowledge us(on a slow night) , stuff with some unexpected attitude?! Get it together. Then goes to-go area, for love of god can someone be more attentive there? Or at least someone be there?!
Atmosphere: 4
Food: 4
Service: 1
Alexander Green
They say "free" parking, and you pull up to find only valet parking, which is chained off with no one in sight. Don't bother if you plan to drive there.
Jayson steiven Murcia ramirez
The girl at the entrance is very racist, being Hispanic 😡😡😡😡and the manager supports her by also knowing how to speak Spanish.
Food: 5
Service: 1
Claudette Calderon
This is disgusting! Can't enter the establishment without walking through smoke from cigarettes and marijuana. Even the staircase heading up has people hanging out on the steps.
Kid-friendliness: Children shouldn't have to experience second-hand smoke to enter.
Atmosphere: 1
Kevin Mcall
There’s a lady at front , very rude and doesn’t know how to talk to customers but everything else was good
Atmosphere: 4
Food: 5
Service: 1
Yey So
Maria was really good But we waited 30 minutes because they changing shifts 😑
Atmosphere: 5
Food: 5
Service: 1
Kevin Rodriguez
Having endured a 25-minute wait for water and a beer, I felt compelled to share my experience. Despite frequent visits, I have consistently encountered a lack of attentiveness and friendly service from the staff. The majority of servers exhibit rudeness and disregard for customer needs. I strongly advise against visiting this establishment, as you are likely to be disappointed.
Atmosphere: 2
Food: 2
Service: 1
Jay Marco
This place perhaps has taken the greatest free fall compared to what it was before. A few years ago this place was spot on with service. However it has fallen way off of its mark. Take out orders (especially online orders) are NEVER ready by the promised time. If you do place an order online, don’t expect to receive your food for an additional 15-20 minutes after the promise time. This has occurred on multiple occasions and is surely not an isolated incident. This place use to have staff welcome you at the door and a separate section to place take out orders and pick up carry out/ online orders. Now, you will have to hunt down someone just to be seated. These same waiters who serve your table are also the ones welcoming you and retrieving the carry out orders which results in a huge mess of an operation. Nobody knows anything and just gives you the “it’s another 5-10 minute wait” before disappearing into the kitchen. Food here is still great but the service has tanked badly, I would avoid unless you have plenty of time to kill because surely you will kill an awful lot of it here just trying to get basic waiter service/ carry out.
Worst service ever, Don’t even bother to visit this place , waste of time and staff dont care about you ,
Atmosphere: 1
Food: 1
Service: 1
Anita Os
This was the worst BWW ever. Cashier was wonderful, she told me 15 minutes I left came back almost an hour later. Still had to wait about 15 more minutes. Waited for dry wings that were horrible. Overcooked, I couldn't even allow my dog to eat it for fear she would choke. What a waste of money.
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Mozzarella Sticks, Street Tacos, Fries
Dondre Roberts
Extremely slow service. I’ve been waiting 20 minutes for my check. Staff is moves slowly. Dirty glasses on tables. Avoid!!
Matthew Palmer
Been here twice once for lunch once for dinner. Both times the service was slow. Not sure if they just don't have enough servers or they just aren't attentive. Both times they made us wait a long time just for them to ask how big our party was and seat us even though the restaurant was fairly empty. Food was good but the wait for the server was again too long.
Atmosphere: 3
Food: 4
Service: 1
gregory amparo
WORST SERVICE EVER. Me, and two more persons arrived at this location at 9pm and our order was taken 40 min later (9:40) and the area where I sat wasn’t busy at all. We asked for mozzarella sticks as our entree and it took them over 20 min just to bring 6 regular mozzarella sticks 🤦🏻♂️. Now it’s around 10:05 and our food arrived passed 10:30 since we ordered at 9:40. When it arrived, the wings and onions rings were cold. We finished eating fast because we were tired of waiting and then asked for the check and it took them over 20min just to bring the damn check and they have the audacity to bring the tipping receipt. We got in at 9 and left around 11:10. Two hours when it wasn’t even busy for the staff to be that slow with their service, and on top of that the food was cold. It was my first time trying this Brand and I won’t lie, the food was tasty but the service of this location in particular was super bad. I don’t recommend it at all.
This place doesn’t make any sense sometimes. The entire restaurant is empty except for a single booth. There’s nobody in the bar nor any other tables or booths. I was told we can only sit in the high table by the bar because no booth is available. Which doesn’t make any sense considering ALL booths are empty.
Again. The food is always good.
Atmosphere: 1
Food: 5
Service: 1
The cashier didn’t listen to a word I said… I paid extra for wings I didn’t have to because she was rushing. I paid about an extra $10 could have been avoided. Had to lower it because I called and felt like I was given extra attitude for an issue buffalo wild wings was having. It doesn’t matter the amount of money or whatever the customer is entitled to some professionalism. Clinton Hall has a better wing deal better service and better location. Or drive to New Rochelle or somewhere with intelligent enough staff because the people here can insight a riot with their ignorance.
Atmosphere: 1
Food: 2
Service: 1
This store went downhill hard, took them 5-10min to acknowledge us(on a slow night) , stuff with some unexpected attitude?! Get it together.
Then goes to-go area, for love of god can someone be more attentive there? Or at least someone be there?!
Atmosphere: 4
Food: 4
Service: 1
They say "free" parking, and you pull up to find only valet parking, which is chained off with no one in sight. Don't bother if you plan to drive there.
The girl at the entrance is very racist, being Hispanic 😡😡😡😡and the manager supports her by also knowing how to speak Spanish.
Food: 5
Service: 1
This is disgusting! Can't enter the establishment without walking through smoke from cigarettes and marijuana. Even the staircase heading up has people hanging out on the steps.
Kid-friendliness: Children shouldn't have to experience second-hand smoke to enter.
Atmosphere: 1
There’s a lady at front , very rude and doesn’t know how to talk to customers but everything else was good
Atmosphere: 4
Food: 5
Service: 1
Maria was really good
But we waited 30 minutes because they changing shifts 😑
Atmosphere: 5
Food: 5
Service: 1
Having endured a 25-minute wait for water and a beer, I felt compelled to share my experience. Despite frequent visits, I have consistently encountered a lack of attentiveness and friendly service from the staff. The majority of servers exhibit rudeness and disregard for customer needs. I strongly advise against visiting this establishment, as you are likely to be disappointed.
Atmosphere: 2
Food: 2
Service: 1
This place perhaps has taken the greatest free fall compared to what it was before. A few years ago this place was spot on with service. However it has fallen way off of its mark. Take out orders (especially online orders) are NEVER ready by the promised time. If you do place an order online, don’t expect to receive your food for an additional 15-20 minutes after the promise time. This has occurred on multiple occasions and is surely not an isolated incident. This place use to have staff welcome you at the door and a separate section to place take out orders and pick up carry out/ online orders. Now, you will have to hunt down someone just to be seated. These same waiters who serve your table are also the ones welcoming you and retrieving the carry out orders which results in a huge mess of an operation. Nobody knows anything and just gives you the “it’s another 5-10 minute wait” before disappearing into the kitchen. Food here is still great but the service has tanked badly, I would avoid unless you have plenty of time to kill because surely you will kill an awful lot of it here just trying to get basic waiter service/ carry out.
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
Worst service ever, Don’t even bother to visit this place , waste of time and staff dont care about you ,
Atmosphere: 1
Food: 1
Service: 1
This was the worst BWW ever. Cashier was wonderful, she told me 15 minutes I left came back almost an hour later. Still had to wait about 15 more minutes. Waited for dry wings that were horrible. Overcooked, I couldn't even allow my dog to eat it for fear she would choke. What a waste of money.
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Mozzarella Sticks, Street Tacos, Fries
Extremely slow service. I’ve been waiting 20 minutes for my check. Staff is moves slowly. Dirty glasses on tables. Avoid!!
Been here twice once for lunch once for dinner. Both times the service was slow. Not sure if they just don't have enough servers or they just aren't attentive. Both times they made us wait a long time just for them to ask how big our party was and seat us even though the restaurant was fairly empty. Food was good but the wait for the server was again too long.
Atmosphere: 3
Food: 4
Service: 1
WORST SERVICE EVER.
Me, and two more persons arrived at this location at 9pm and our order was taken 40 min later (9:40) and the area where I sat wasn’t busy at all. We asked for mozzarella sticks as our entree and it took them over 20 min just to bring 6 regular mozzarella sticks 🤦🏻♂️. Now it’s around 10:05 and our food arrived passed 10:30 since we ordered at 9:40. When it arrived, the wings and onions rings were cold. We finished eating fast because we were tired of waiting and then asked for the check and it took them over 20min just to bring the damn check and they have the audacity to bring the tipping receipt. We got in at 9 and left around 11:10. Two hours when it wasn’t even busy for the staff to be that slow with their service, and on top of that the food was cold. It was my first time trying this Brand and I won’t lie, the food was tasty but the service of this location in particular was super bad. I don’t recommend it at all.
Atmosphere: 2
Food: 1
Service: 1
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