This the SECOND time that I came here and was told there was a TWENTY minute wait for CHICKEN!!!!!! No one thinks it’s best to cook before you run out? And of CHICKEN? Horrible and ridiculous! One of the associates was very dismissive. SHAMEFUL!!!! I still never received a response email from the store’s manager, Chris Marcelino. Horrible customer service and horrible care for the sentiments of its Paying customers.
Atmosphere: 1
Food: 1
Service: 1
Veronica Quijije
Bad service
Atmosphere: 5
Food: 5
Service: 1
nicole diego
They gave me the wrong order and they don’t wanna give me another delivery and now I gotta wait 5-10 business days for my money back
Food: 1
Service: 1
kenneth hollins
Service was great and the food was good and the prices are not bad I would go again
Atmosphere: 4
Food: 4
Service: 4
Jose Live love laugh
The Rice was under cooked the barbacoa had no type of flavor just the spice hot the beans no flavor at all I mean come on I could not even finish eating it I'm coming in there hungry expecting something well worth the trip and the money for the little bit that they serve come on chipotle get it together!!
Atmosphere: 4
Food: 1
Service: 2
Dream Heaven
The worst place on earth 🌎.manager Chris Marcelino is the worst manager.rude.bad service.food horrible..dont Gooooo
A. Almonte (Gen)
Store staff are beyond slow and constantly glued to their phones, especially the one at the register. I specifically ordered chips, paid for them, and when I get home, they're missing. I'm incredibly pissed off. I've never been in a Chipotle where staff blatantly use their phones in plain sight. Ignore customer because sure the phone convo is more important
Atmosphere: 1
Food: 3
Service: 1
Xon li
This location is awful. The staff is rude, condescending, and dismissive. Their extra add on pricing at the register is unethical. UNLESS you speak Spanish they treat you as of your bothering them. I should have read the room. The page was practically empty when I walked in. I just thought I was lucky bcz I hate to wait on long lines..NOPE! The place was empty bcz it sucks. Zero customer service. I LEARNED my lesson
Atmosphere: 1
Food: 2
Service: 1
Malik Cabness
It’s 9pm and I walk into Chipotle with my family knowing that they close at 11pm. When we get in they already don’t have Vinaigrette sauce and refuse to make it. Even though I know it takes less than 15 mins to prep and make the sauce being that I was once an Apprentice at Chipotle in my precious life. I’m looking at their line and see that they barely have any chicken and steak on the line and I noticed the grill was spotless as if they were not cooking anymore. When we get to the young lady on the line. I inquired if there was more chicken coming out and she informed me 10 mins. I let my family order who did not want chicken while I decided to wait since I had to orders that required chicken. I noticed time go by and the grill guy is sitting in front of everyone on his phone with gloves on which I know for a fact is against policy and rules. I then asked what looked like a kitchen Manager and she tried to inform me that they only chicken that was left was what was on the line which was barely one portion. A customer behind me then asked about whether or not they were making and more chicken because she has a family. The team went to go grab what looked like the service manager so she can make the decision. Meanwhile it’s 9:20pm. Then I ask “Don’t you all close at 11pm and that’s all the chicken that’s left?” They then started speaking Spanish without answering me or the customer behind me which was rude asf, but why would I let them take me out of character. Ultimately they’re lazy and their customer services sucks. Be mindful of the bad body built brown skin dude working the grill. And don’t expect great customer service because they obviously do know what it is. And while we waited all he did was blast his music from his personal speaker, yell the music and dance like it was all a joke that he had paying customers waiting for food. Now that I’m writing this it’s 9:43pm and we now have 6 others waiting for chicken Lmfaoo.
Atmosphere: 1
Food: 1
Service: 1
Miss B
My father wanted to treat us to some food. Because he is a very shy man and does not like to speak much and i was unable to go for him. I wrote down clearly the two orders he was picking up. Burrito -Steak, brown rice, black beans , lettuce, tomatoes sour cream, 2 burrito bowls light brown rice, black beans, lettuce, tomatoes, corn veggies, sour cream and guacamole on the side. Apparently the woman working that day took it as rude when my dad showed her the paper and decide she was going to put what she wanted into the order. The burrito barely had any meat in it and no lettuce. The burrito bowls instead of having light brown rice had extra rice and no lettuce and no veggies and barely any steak. THERE IS SOMETHING VERY WRONG WITH SOMEONE WHO WOULD TAKE ADVANTAGE OF AN ELDERY MAN AND MESS UP AND ORDER THAT WAS WRITTEN DOWN FOR YOU. She was rude and nasty. IF there was an option for no star that is what i would put . Expect to get your order wrong when you come here!!!
Had to get a second plate because the manager did my plate half spooned everything except the lettuce,, be generous with the servings it's not prison food.. we pay for a service
Raphael Rivas
Why is this location just as expensive as like Manhattan
Aamy Vazquez
Thank you Shane for my delicious bowl and excellent customer care. Felt very welcomed and invited on today’s visit. :)
Elena
They never gave me my Order rii I asked for avocado in my bowl they put cheese and they didn’t even cut up the lettuce right
The Diver
During the day the girls are on point but I get out on my late days and they start closing the store at 10… chairs up mopping & limited options from the menu. Other than that decent location
This the SECOND time that I came here and was told there was a TWENTY minute wait for CHICKEN!!!!!! No one thinks it’s best to cook before you run out? And of CHICKEN? Horrible and ridiculous! One of the associates was very dismissive. SHAMEFUL!!!! I still never received a response email from the store’s manager, Chris Marcelino. Horrible customer service and horrible care for the sentiments of its Paying customers.
Atmosphere: 1
Food: 1
Service: 1
Bad service
Atmosphere: 5
Food: 5
Service: 1
They gave me the wrong order and they don’t wanna give me another delivery and now I gotta wait 5-10 business days for my money back
Food: 1
Service: 1
Service was great and the food was good and the prices are not bad I would go again
Atmosphere: 4
Food: 4
Service: 4
The Rice was under cooked the barbacoa had no type of flavor just the spice hot the beans no flavor at all I mean come on I could not even finish eating it I'm coming in there hungry expecting something well worth the trip and the money for the little bit that they serve come on chipotle get it together!!
Atmosphere: 4
Food: 1
Service: 2
The worst place on earth 🌎.manager Chris Marcelino is the worst manager.rude.bad service.food horrible..dont Gooooo
Store staff are beyond slow and constantly glued to their phones, especially the one at the register. I specifically ordered chips, paid for them, and when I get home, they're missing. I'm incredibly pissed off. I've never been in a Chipotle where staff blatantly use their phones in plain sight. Ignore customer because sure the phone convo is more important
Atmosphere: 1
Food: 3
Service: 1
This location is awful. The staff is rude, condescending, and dismissive. Their extra add on pricing at the register is unethical. UNLESS you speak Spanish they treat you as of your bothering them. I should have read the room. The page was practically empty when I walked in. I just thought I was lucky bcz I hate to wait on long lines..NOPE! The place was empty bcz it sucks. Zero customer service. I LEARNED my lesson
Atmosphere: 1
Food: 2
Service: 1
It’s 9pm and I walk into Chipotle with my family knowing that they close at 11pm. When we get in they already don’t have Vinaigrette sauce and refuse to make it. Even though I know it takes less than 15 mins to prep and make the sauce being that I was once an Apprentice at Chipotle in my precious life. I’m looking at their line and see that they barely have any chicken and steak on the line and I noticed the grill was spotless as if they were not cooking anymore. When we get to the young lady on the line. I inquired if there was more chicken coming out and she informed me 10 mins. I let my family order who did not want chicken while I decided to wait since I had to orders that required chicken. I noticed time go by and the grill guy is sitting in front of everyone on his phone with gloves on which I know for a fact is against policy and rules. I then asked what looked like a kitchen Manager and she tried to inform me that they only chicken that was left was what was on the line which was barely one portion. A customer behind me then asked about whether or not they were making and more chicken because she has a family. The team went to go grab what looked like the service manager so she can make the decision. Meanwhile it’s 9:20pm. Then I ask “Don’t you all close at 11pm and that’s all the chicken that’s left?” They then started speaking Spanish without answering me or the customer behind me which was rude asf, but why would I let them take me out of character. Ultimately they’re lazy and their customer services sucks. Be mindful
of the bad body built brown skin dude working the grill. And don’t expect great customer service because they obviously do know what it is. And while we waited all he did was blast his music from his personal speaker, yell the music and dance like it was all a joke that he had paying customers waiting for food. Now that I’m writing this it’s 9:43pm and we now have 6 others waiting for chicken Lmfaoo.
Atmosphere: 1
Food: 1
Service: 1
My father wanted to treat us to some food. Because he is a very shy man and does not like to speak much and i was unable to go for him. I wrote down clearly the two orders he was picking up. Burrito -Steak, brown rice, black beans , lettuce, tomatoes sour cream, 2 burrito bowls light brown rice, black beans, lettuce, tomatoes, corn veggies, sour cream and guacamole on the side. Apparently the woman working that day took it as rude when my dad showed her the paper and decide she was going to put what she wanted into the order. The burrito barely had any meat in it and no lettuce. The burrito bowls instead of having light brown rice had extra rice and no lettuce and no veggies and barely any steak. THERE IS SOMETHING VERY WRONG WITH SOMEONE WHO WOULD TAKE ADVANTAGE OF AN ELDERY MAN AND MESS UP AND ORDER THAT WAS WRITTEN DOWN FOR YOU. She was rude and nasty. IF there was an option for no star that is what i would put . Expect to get your order wrong when you come here!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Had to get a second plate because the manager did my plate half spooned everything except the lettuce,, be generous with the servings it's not prison food.. we pay for a service
Why is this location just as expensive as like Manhattan
Thank you Shane for my delicious bowl and excellent customer care. Felt very welcomed and invited on today’s visit. :)
They never gave me my Order rii I asked for avocado in my bowl they put cheese and they didn’t even cut up the lettuce right
During the day the girls are on point but I get out on my late days and they start closing the store at 10… chairs up mopping & limited options from the menu. Other than that decent location
Loading...