On March 28, 2025, I purchased a cheesecake from this bakery. Upon arriving home, I immediately placed the cheesecake in the refrigerator to maintain its freshness.
On March 29, 2025, I removed the cheesecake from the refrigerator to serve at a birthday gathering. As I began cutting the cake, I noticed blue discoloration inside. Concerned, I flipped the cheesecake over and discovered more blue spots. Upon further inspection, I found that the bottom portion of the cheesecake was fully covered in mold, rendering it inedible.
I immediately attempted to contact the bakery to report the issue, but my calls were not answered. The following day, on March 30, 2025, I was able to reach the bakery and explained the situation. I was informed that refunds were not issued to cards and that I could only receive store credit to make another purchase.
I declined this offer, as I had become aware of similar complaints through the reviews regarding the bakery’s products. Given this ongoing issue, I no longer wish to purchase from this establishment. I requested a different resolution, but I was informed that there was nothing else they could do and that the person responsible for making the cheesecake was unavailable
Ismael Ramirez
Cake that I purchased today by the slice was horrible seem like it was 5 days old .. I honestly believed in them but food quality has not gotten any better
Edward Valdez
Overall we couldn't try it. we reserved a cake 2 days in advance as they told us too today was the pick up day. The only excuse they gave us was the Baker never got the order. Instead of offering us an apology they just said they couldn't do anything or offer a refund. What's the point of having us reserve a cake 2 days prior if they aren't going to comply by it. Waste of time and money since they didn't offer us a refund said they don't do refunds even though it was their issue. Would not recommend would not suggest and frankly needs more work in the way the fix issues.
Nicole Guerrero
Terrible customer service. There isn't a manager on site to help you with escalating concerns. I paid $70 for my cake in advance and didn't get what I asked for. It was a rushed job, the cake ending up melting after they claimed they left it in the freezer to harden
Natasha Martinez
I had Order a cake from here for my cousin birthday and told them I would pick it up on a Saturday by 12pm and when it was time to pick up the cake it wasn’t even ready they had a week in advance and I paid them in full mind you they called the day before to a confirm and I said yes I will be arriving at that time, when it was time to cut the cake we couldn’t even eat it because it straight up tasted like butter from a tub , I had called and called and nobody picked up , and when they finally picked up they said there was nothing they can do about it , never buying a cake from here again, wasted $173
J. Castillo
Dirt absolute dirt gave me the wrong cake and everything
Kyhara Mercado
My sister had ordered a cake from here yesterday for my nephew and this is what she received .. they gave us a cake with a hair on it and claimed that they wear “hair nets” and tried to say in small words that she took a piece of her own hair and stuck it on the cake .. then they didn’t want to refund her the whole $50 that she paid . and told us to just take the piece of hair off .. & on top of that she NEVER asked for a SpongeBob cake for a 6 month old baby ..the SpongeBob looks like it was just placed there with no delicacy or anything . and the handwriting on the cake is just horrible.. they had a bad attitude when I addressed the situation with the cake .. the male that works there was just trying to dismiss me and the lady was trying to tell me that we took our own hair and placed it on the cake .
Atmosphere: 1
Food: 1
Service: 1
Kiaraa Jayy
Horrible service. Fire the cashiers
Atmosphere: 1
Food: 1
Service: 1
Kevin Reyes
Worst place i’ve ever been at. Don’t even go here!!!
Overall horrible we ordered a cake for my nephew and they don’t wanna refund after we found a hair in the cake I will be calling the health department absolutely disgusting.!
Atmosphere: 1
Food: 1
Service: 1
aronid ortiz
There employees are not welcoming attt all , there was a dead fly on my cake . The place itself it’s disgusting. Delivery even worse . Atpppp just look for some where else to get your cakes !!! Trust me and I think they be leaving the flys on purpose because it’s no way you don’t see it especially when my cake is white and the fly is black !! This has happened to me multiple times . And two times were enough !!! And there was hairrrr in my cake and they are supper rudee!!
Atmosphere: 1
Food: 1
Service: 1
Ambiorix
You deserve no stars for our unprofessional and horrible service. My sister just got a cake from here with a piece of HAIR! DISGUSTING and did not even try to fix it.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Birthday Cake
Yuli Banks
I ordered a cake for my son’s half birthday. I even let them do whatever theme they wanted since I did not know my child favorite toy. I picked up the cake in the box, when I got home. The letter was so horribly done and it had a piece of hair on the cake. When I called about this they told me “I wear a hairnet” and then hung up on me. I called a couple times again and the young lady picked up I told her about the situation and she says she can’t do anything about it, there’s no refunds, and that it’s basically my fault cause they took pictures of the cake before they packaged it. HORRIBLE COMPANY, HORRIBLE BAKERY, HORRIBLE PEOPLE.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cakes
Yulisa Quezada
I WILL NEVER IN MY LIFE PURCHASE FROM THESE HORRIBLE UNPROFESSIONAL PEOPLE. Y’ALL SHOULD NOT BE MAKING CAKES. IF I COULD GIVE YOU ZERO STARS I WOULD
SUPER AMAZING AND BEAUTIFUL
Molded Cheesecake Purchase
Date of Incident: March 28–30, 2025
On March 28, 2025, I purchased a cheesecake from this bakery. Upon arriving home, I immediately placed the cheesecake in the refrigerator to maintain its freshness.
On March 29, 2025, I removed the cheesecake from the refrigerator to serve at a birthday gathering. As I began cutting the cake, I noticed blue discoloration inside. Concerned, I flipped the cheesecake over and discovered more blue spots. Upon further inspection, I found that the bottom portion of the cheesecake was fully covered in mold, rendering it inedible.
I immediately attempted to contact the bakery to report the issue, but my calls were not answered. The following day, on March 30, 2025, I was able to reach the bakery and explained the situation. I was informed that refunds were not issued to cards and that I could only receive store credit to make another purchase.
I declined this offer, as I had become aware of similar complaints through the reviews regarding the bakery’s products. Given this ongoing issue, I no longer wish to purchase from this establishment. I requested a different resolution, but I was informed that there was nothing else they could do and that the person responsible for making the cheesecake was unavailable
Cake that I purchased today by the slice was horrible seem like it was 5 days old ..
I honestly believed in them but food quality has not gotten any better
Overall we couldn't try it. we reserved a cake 2 days in advance as they told us too today was the pick up day. The only excuse they gave us was the Baker never got the order. Instead of offering us an apology they just said they couldn't do anything or offer a refund. What's the point of having us reserve a cake 2 days prior if they aren't going to comply by it. Waste of time and money since they didn't offer us a refund said they don't do refunds even though it was their issue. Would not recommend would not suggest and frankly needs more work in the way the fix issues.
Terrible customer service. There isn't a manager on site to help you with escalating concerns. I paid $70 for my cake in advance and didn't get what I asked for. It was a rushed job, the cake ending up melting after they claimed they left it in the freezer to harden
I had Order a cake from here for my cousin birthday and told them I would pick it up on a Saturday by 12pm and when it was time to pick up the cake it wasn’t even ready they had a week in advance and I paid them in full mind you they called the day before to a confirm and I said yes I will be arriving at that time, when it was time to cut the cake we couldn’t even eat it because it straight up tasted like butter from a tub , I had called and called and nobody picked up , and when they finally picked up they said there was nothing they can do about it , never buying a cake from here again, wasted $173
Dirt absolute dirt gave me the wrong cake and everything
My sister had ordered a cake from here yesterday for my nephew and this is what she received .. they gave us a cake with a hair on it and claimed that they wear “hair nets” and tried to say in small words that she took a piece of her own hair and stuck it on the cake .. then they didn’t want to refund her the whole $50 that she paid . and told us to just take the piece of hair off .. & on top of that she NEVER asked for a SpongeBob cake for a 6 month old baby ..the SpongeBob looks like it was just placed there with no delicacy or anything . and the handwriting on the cake is just horrible.. they had a bad attitude when I addressed the situation with the cake .. the male that works there was just trying to dismiss me and the lady was trying to tell me that we took our own hair and placed it on the cake .
Atmosphere: 1
Food: 1
Service: 1
Horrible service. Fire the cashiers
Atmosphere: 1
Food: 1
Service: 1
Worst place i’ve ever been at. Don’t even go here!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cakes
Restaurantji Recommends
Overall horrible we ordered a cake for my nephew and they don’t wanna refund after we found a hair in the cake I will be calling the health department absolutely disgusting.!
Atmosphere: 1
Food: 1
Service: 1
There employees are not welcoming attt all , there was a dead fly on my cake . The place itself it’s disgusting. Delivery even worse . Atpppp just look for some where else to get your cakes !!! Trust me and I think they be leaving the flys on purpose because it’s no way you don’t see it especially when my cake is white and the fly is black !! This has happened to me multiple times . And two times were enough !!! And there was hairrrr in my cake and they are supper rudee!!
Atmosphere: 1
Food: 1
Service: 1
You deserve no stars for our unprofessional and horrible service. My sister just got a cake from here with a piece of HAIR! DISGUSTING and did not even try to fix it.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Birthday Cake
I ordered a cake for my son’s half birthday. I even let them do whatever theme they wanted since I did not know my child favorite toy. I picked up the cake in the box, when I got home. The letter was so horribly done and it had a piece of hair on the cake. When I called about this they told me “I wear a hairnet” and then hung up on me. I called a couple times again and the young lady picked up I told her about the situation and she says she can’t do anything about it, there’s no refunds, and that it’s basically my fault cause they took pictures of the cake before they packaged it. HORRIBLE COMPANY, HORRIBLE BAKERY, HORRIBLE PEOPLE.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cakes
I WILL NEVER IN MY LIFE PURCHASE FROM THESE HORRIBLE UNPROFESSIONAL PEOPLE. Y’ALL SHOULD NOT BE MAKING CAKES. IF I COULD GIVE YOU ZERO STARS I WOULD
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