Cooler Runnings Jamaican Restaurant

The worst service ever! Like how long does it take to share out cooked food. Poor customer service. Food is good but not if I have to wait more than 20 minutes. Y’all need to do better! So for service I give you a 1.

Atmosphere: 2

Food: 4

Service: 1

Food is good service not so much. Need to improve on their attitude and how they talk to customers.

Atmosphere: 1

Food: 5

Service: 1

Horrible customer service. I will never spend my money here ever again. They treat the customers poorly and don’t communicate when orders are running late or even complete. I truly hope this establishment goes out of business.

Atmosphere: 1

Food: 2

Service: 1

Cooler Runnings, I already do not prefer to purchase food from your establishment, but my experience this morning has cemented even more why I should spend my money elsewhere. See, I'm Jamaican, and the feeling I usually get buying food from Jamaican restaurants is that they feel like they're doing you a favor selling the food to you. The food might be good, but customer service at a Jamaican restaurant is quite often sub-par. There is no haste or urgency in their movements. They get the food to you whenever they get it to you. Such wasn't the case this morning, however. The young woman who served me was quite pleasant. She greeted me chirpily as I entered, and I proceeded to order a small order of green bananas with liver and calalloo. Most other restaurants would serve all three ingredients in the same container. Cooler Runnings has decided that a spoonful of calalloo is a separate order for which they need to charge $5. I was dumbfounded. I can see $2 maybe, but $5 for a spoonful of calalloo? Even the server commented that everyday she asks the question why does the restaurant charge $5 for a spoonful of calalloo? Cooler Runnings, you've been around for a while. I'm assuming your business is pretty profitable. Why? Why? Why are you charging $5 for a spoonful of calalloo? What is this assault on the customer? Having reasonable prices whereby customers feel like they're getting a fair portion for their money is an aspect of good customer service. You failed miserably in your customer service presentation this morning.

Atmosphere: 3

Food: 2

Service: 4

Great jerk chicken authentic Yard Style
Jamaican fare.

Atmosphere: 3

Food: 5

Service: 3

The wait time is getting ridiculous! It's always best to actually go there and even then it's gonna be a minimum 15 minute wait if more than one person is in front of you. Uber eats? 1 1/2 hour wait sometimes. At some point u can go to Jamaica and get the food yourself to rahtid. My lord they are so busy! There's always a crowd a line and theres never no plantain. If u want fry chicken, wait till 4pm. The morning chef can't do it right. I've tried different weeks different months, the morning mid day chef? No beuno. The rice is always good the food is wonderful enuh but the crowd drives me crazy

Atmosphere: 4

Food: 5

Service: 2

A hidden gem that exceeded all my expectations.

Atmosphere: 5

Food: 5

Service: 5

Take out service employees lazy

Worst restaurant ever i go there to pick my doordash order but i can’t get my order after waiting half an hour the service is to slow and bad i recommend delivery riders to don’t go there it’s just a waste of time

Atmosphere: 1

Food: 1

Service: 1

Found multiple hairs in my food. Will not be ordering again.

Atmosphere: 1

Food: 1

Service: 1

Oxtail was very mushy, overcooked and very salty. Waste of money

Atmosphere: 3

Food: 1

Service: 2

The grilled food is quite good, I like the salads here it's fresh, I will come back

Atmosphere: 4

Food: 4

Service: 4

I’ve seen people at the DMV working faster than these guys…

Service: 1

Love it here

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Rice and Peas

If you don't want left over fried chicken from the night before don't buy fried chicken during the day time. They do not give afuk about what you eating.

Atmosphere: 1

Food: 1

Service: 1