This location never has anything from the menu!! Every time I order something I hear , “I’m sorry we’re out of bread or eggs or milk or donuts!!” Don’t get me wrong, they employees try their best to replace things but to the district manager, you need to do a better job. You’re no good for the brand. I came in today and they ran down the list of things I ordered and said they didn’t have it ! One lady said “it’s called having a budget” No napkins no trays. And they said we have what we have…are you serious? This isn’t a mom and pop shop, it’s Dunkin Donuts! Do better. You’d never treat customers from midtown like this.
Katie Delano
The donuts I got were kind of stale even though it was the morning. No bathroom. The workers were nice.
Atmosphere: 3
Food: 2
Service: 4
Eddie C
Has to be the least professional DD i have been to & i have been here twice. Struggle to get your order and pray if it comes out correct
Atmosphere: 2
Food: 4
Service: 1
Lucero Ortega
Closes before 5pm. I honestly don’t know why they’re even a location. Staff is nasty, too. TIP: IF YOU CLOSE AT 5pm, make sure it says 5PM on the door!! Not 6pm
Atmosphere: 1
Food: 1
Service: 1
William Carrion
Order a brown sugar shaken taste like water when it’s supposed to be espresso I didn’t even hear the espresso machine go on I knew better before I ordered lady looked like she didn’t even want to work the two coffee came out in under 1 min my sugar shaken was light and very inconsistent with other Dunkin’s my wife wanted decaf but none was made this was at 9:37 both coffee taste like just water they need re training
Atmosphere: 1
Food: 1
Service: 1
Laura Nano-Vargas
Employee's boyfriend comes to where I work next door to use our toilet and leaves a mess because he thinks he's entitled to the code. He's not a customer or an employee of Dunkin. I just mopped, but me complaining turned into both of them screaming at me. I am not paid to clean after non employees and non customers. That is not my job. Our store bathroom is customer only. It is not a public restroom. If they want to use the bathroom fine, but I am not okay mopping up every time their employees or friends want to use the bathroom. I have other work to do. Please explain that to your employees. Thank you.
Atmosphere: 1
Food: 1
Service: 1
Norma Penadellorenz
I placed an order for a stuffed ham and Swiss cheese croissant and a small ice tea. I got only the ice tea. Called the store number but it is continually busy. Had to call customer service for a refund of the ham Swiss sandwich. This was sloppy service. BUYER BEWARE😡😡
Atmosphere: 2
Service: 2
Katheryn Santana
They always close early and never have anything. Went in today and yet again they told me they were closed even though it was before closing time. And they rude.
Atmosphere: 1
Service: 1
Antoine Leary
This place is hit and miss. Some times you have great service some times you don't depending on whose working when you go. If its the woman with the glasses then your in great hands. Kenya us her name I think and she's the awesome. Then there's the issue of hoping they're still open when you go cause apparently they get to choose when they stay open cause I went to pick up a mobile order and hour before closing time and was told they were closed and to try and pick up my order tomorrow smh. If it wasn't for the fact that this was the closest location to my job, I wouldn't go here anymore.
Atmosphere: 1
Food: 3
Service: 1
veronica rivera
The girl that’s there closed the door on us and is always rude and lazy. No work ethic. All the workers suck there. They are always lazy and rude. Yall gotta get a whole new team because the staff now ain’t it.
KENYA female cashier with the glasses, BEST EMPLOYEE! So i have lived near this location for 5 years and never got good service till Kenya she is extremely professional in what she does and let me tell you the way she makes her matcha green tea drinks… she should be professionally hired, all jokes aside well deserved of a better title all around professional even the way she talks to customers. Please let her be known.
Atmosphere: 5
Food: 5
Service: 5
miguel antonio
This place looks dirty and is empty, Girl asked what do you want with No service manners at All
Marvin carter
The service is fast and friendly
Atmosphere: 4
Food: 4
Service: 4
Judith
I normally don’t write reviews, but the staff at this location are wonderful. Always friendly and helpful, they make my morning.
Atmosphere: 5
Food: 5
Service: 5
Victor Otero
I warn anyone who goes to this Dunkin’ Donuts that their service is lackluster and they never have inventory to serve their customers. It’s always an issue, whether they lack croissant buns or sausage. Management has some explaining to do
This location never has anything from the menu!! Every time I order something I hear , “I’m sorry we’re out of bread or eggs or milk or donuts!!” Don’t get me wrong, they employees try their best to replace things but to the district manager, you need to do a better job. You’re no good for the brand. I came in today and they ran down the list of things I ordered and said they didn’t have it ! One lady said “it’s called having a budget” No napkins no trays. And they said we have what we have…are you serious? This isn’t a mom and pop shop, it’s Dunkin Donuts! Do better. You’d never treat customers from midtown like this.
The donuts I got were kind of stale even though it was the morning. No bathroom. The workers were nice.
Atmosphere: 3
Food: 2
Service: 4
Has to be the least professional DD i have been to & i have been here twice. Struggle to get your order and pray if it comes out correct
Atmosphere: 2
Food: 4
Service: 1
Closes before 5pm. I honestly don’t know why they’re even a location. Staff is nasty, too. TIP: IF YOU CLOSE AT 5pm, make sure it says 5PM on the door!! Not 6pm
Atmosphere: 1
Food: 1
Service: 1
Order a brown sugar shaken taste like water when it’s supposed to be espresso I didn’t even hear the espresso machine go on I knew better before I ordered lady looked like she didn’t even want to work the two coffee came out in under 1 min my sugar shaken was light and very inconsistent with other Dunkin’s my wife wanted decaf but none was made this was at 9:37 both coffee taste like just water they need re training
Atmosphere: 1
Food: 1
Service: 1
Employee's boyfriend comes to where I work next door to use our toilet and leaves a mess because he thinks he's entitled to the code. He's not a customer or an employee of Dunkin. I just mopped, but me complaining turned into both of them screaming at me. I am not paid to clean after non employees and non customers. That is not my job. Our store bathroom is customer only. It is not a public restroom. If they want to use the bathroom fine, but I am not okay mopping up every time their employees or friends want to use the bathroom. I have other work to do. Please explain that to your employees. Thank you.
Atmosphere: 1
Food: 1
Service: 1
I placed an order for a stuffed ham and Swiss cheese croissant and a small ice tea. I got only the ice tea. Called the store number but it is continually busy. Had to call customer service for a refund of the ham Swiss sandwich. This was sloppy service. BUYER BEWARE😡😡
Atmosphere: 2
Service: 2
They always close early and never have anything. Went in today and yet again they told me they were closed even though it was before closing time. And they rude.
Atmosphere: 1
Service: 1
This place is hit and miss. Some times you have great service some times you don't depending on whose working when you go. If its the woman with the glasses then your in great hands. Kenya us her name I think and she's the awesome. Then there's the issue of hoping they're still open when you go cause apparently they get to choose when they stay open cause I went to pick up a mobile order and hour before closing time and was told they were closed and to try and pick up my order tomorrow smh. If it wasn't for the fact that this was the closest location to my job, I wouldn't go here anymore.
Atmosphere: 1
Food: 3
Service: 1
The girl that’s there closed the door on us and is always rude and lazy. No work ethic. All the workers suck there. They are always lazy and rude. Yall gotta get a whole new team because the staff now ain’t it.
Atmosphere: 1
Service: 1
Restaurantji Recommends
KENYA female cashier with the glasses, BEST EMPLOYEE! So i have lived near this location for 5 years and never got good service till Kenya she is extremely professional in what she does and let me tell you the way she makes her matcha green tea drinks… she should be professionally hired, all jokes aside well deserved of a better title all around professional even the way she talks to customers. Please let her be known.
Atmosphere: 5
Food: 5
Service: 5
This place looks dirty and is empty, Girl asked what do you want with No service manners at All
The service is fast and friendly
Atmosphere: 4
Food: 4
Service: 4
I normally don’t write reviews, but the staff at this location are wonderful. Always friendly and helpful, they make my morning.
Atmosphere: 5
Food: 5
Service: 5
I warn anyone who goes to this Dunkin’ Donuts that their service is lackluster and they never have inventory to serve their customers. It’s always an issue, whether they lack croissant buns or sausage. Management has some explaining to do
Atmosphere: 1
Food: 1
Service: 1
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