Idk what happened in the last 2 days but they're quite slow
Update: I made this order before I arrived by like 20 minutes and it wasn't even done yet. Let alone, I made it in front of the cashier and saw them get my request wrong anyways when they mentioned they did not have old fashioned donuts. That is fine if something is out of stock, but they were already beyond late on just filling in 3 donuts and they still got the order wrong anyways.
For over a year their signature drinks were poorly crafted by workers but in the last 48 hours service has fallen behind by a mile. There's no way twice in a day (which is didnt mention) is an online order behind by over 20 minutes. Mind you, you can see what orders they have on the screen in preparation, it was not busy. I peeped they were giggling amongst eachother I hope they had fun.
Atmosphere: 3
Food: 2
Service: 1
Jeffrey Evans
STAFF IS RUDE AND DON’T KNOW NO ENGLISH THEY MESS EVERY ORDER UP THEN GET MAD AT YOU LIKE YOU’RE THE INCOMPETENT ONE.
Atmosphere: 1
Food: 1
Service: 1
Lisa Thomas
Husband suffered food poisoning after eating a Donut. Apparently the donut was not fresh and I was charged twice for one beverage that was purchased. I will not be going to that location ever again. Horrible experience.
Atmosphere: 1
Food: 1
Service: 1
Elido Maldonado
I liked everything, the atmosphere was very clean and fresh.
Atmosphere: 5
Food: 5
Service: 5
Miracle Eugui
The older female server is rude. Like if you don’t want to take orders why are you working there lmaooo. Anyways coffee was 5/10
Nice Dunkin’ Donuts, just the staffs attitude is horrendous and disgusting like they’re mad they are there 😭🫵.
Atmosphere: 1
Food: 3
Service: 1
T D Smith
Dunkin whats going on with this location. Do we need to start complaining to Riverbay regarding the various issues affecting this location. Also, what are the correct hours of operation 5 am or 6am? Either way they don't open up at either time.
Sincere STP
Amazing food 😋
Atmosphere: 5
Food: 5
Service: 5
Tay King
very clean and nice employees
Atmosphere: 5
Food: 5
Service: 4
aziz bahh
Franchise inflexibility is a major issue. Ordered a hot cappuccino through the app, only to be told upon arrival that the machine was down for cleaning. Neither I nor the store could cancel the order. Dunkin' needs to empower franchises to update online ordering availability in real-time. This is basic customer service.
Atmosphere: 1
Food: 1
Service: 1
Mya Almestica
They giving out old donuts this place needs to be shut down the donut was hard
I was charged twice for the same item. I used the app and wanted to get a drink with my points. My points were used and I was also charged
Update: I was charged twice for a latte. I used 900 points and I was charged $4.34. I reached out to DD customer service twice via email. Every response was just a means to run me around. I received an email with an 800 number to get assistance with this matter. I called and was put on hold 3times. Finally I was told the $4.34 would be refunded to my debit card. I got a call back moments later to inform me the matter will be bounced back to the store where the overcharge occurred. DD must be suffering from the boycott. If this is the case I'm glad. They pressed to refund $4.34??? The boycott must be making an impact. My intention is to support the boycott as well. I had monies remaining on the app I wanted to use up. DD is the worst and doesn't deserve our $$$
Atmosphere: 4
Food: 4
Service: 1
Ashley Hernandez
It like they do it purposely take their sweet time to kill the clock on their shift two weeks straight going before my shift starts and there always something wrong the PERson moving slow to take orders it never fails
Service: 1
Nana Abronoma
Excellent
Atmosphere: 5
Food: 5
Service: 5
La Mesa and The Cycling Chef
As a cyclist, this is a cozy spot to chill. Just sorry don't order the $6 meal. It's really small and not good enough to power up a hungry roadie. Add some more protein D.
Atmosphere: 4
Food: 4
Service: 4
Dierdra Ray
I love the member rewards program i definitely recomend
Idk what happened in the last 2 days but they're quite slow
Update: I made this order before I arrived by like 20 minutes and it wasn't even done yet. Let alone, I made it in front of the cashier and saw them get my request wrong anyways when they mentioned they did not have old fashioned donuts. That is fine if something is out of stock, but they were already beyond late on just filling in 3 donuts and they still got the order wrong anyways.
For over a year their signature drinks were poorly crafted by workers but in the last 48 hours service has fallen behind by a mile. There's no way twice in a day (which is didnt mention) is an online order behind by over 20 minutes. Mind you, you can see what orders they have on the screen in preparation, it was not busy. I peeped they were giggling amongst eachother I hope they had fun.
Atmosphere: 3
Food: 2
Service: 1
STAFF IS RUDE AND DON’T KNOW NO ENGLISH THEY MESS EVERY ORDER UP THEN GET MAD AT YOU LIKE YOU’RE THE INCOMPETENT ONE.
Atmosphere: 1
Food: 1
Service: 1
Husband suffered food poisoning after eating a Donut. Apparently the donut was not fresh and I was charged twice for one beverage that was purchased. I will not be going to that location ever again. Horrible experience.
Atmosphere: 1
Food: 1
Service: 1
I liked everything, the atmosphere was very clean and fresh.
Atmosphere: 5
Food: 5
Service: 5
The older female server is rude. Like if you don’t want to take orders why are you working there lmaooo. Anyways coffee was 5/10
Nice Dunkin’ Donuts, just the staffs attitude is horrendous and disgusting like they’re mad they are there 😭🫵.
Atmosphere: 1
Food: 3
Service: 1
Dunkin whats going on with this location. Do we need to start complaining to Riverbay regarding the various issues affecting this location. Also, what are the correct hours of operation 5 am or 6am? Either way they don't open up at either time.
Amazing food 😋
Atmosphere: 5
Food: 5
Service: 5
very clean and nice employees
Atmosphere: 5
Food: 5
Service: 4
Franchise inflexibility is a major issue. Ordered a hot cappuccino through the app, only to be told upon arrival that the machine was down for cleaning. Neither I nor the store could cancel the order. Dunkin' needs to empower franchises to update online ordering availability in real-time. This is basic customer service.
Atmosphere: 1
Food: 1
Service: 1
They giving out old donuts this place needs to be shut down the donut was hard
Restaurantji Recommends
I was charged twice for the same item. I used the app and wanted to get a drink with my points. My points were used and I was also charged
Update: I was charged twice for a latte. I used 900 points and I was charged $4.34. I reached out to DD customer service twice via email. Every response was just a means to run me around. I received an email with an 800 number to get assistance with this matter. I called and was put on hold 3times. Finally I was told the $4.34 would be refunded to my debit card. I got a call back moments later to inform me the matter will be bounced back to the store where the overcharge occurred.
DD must be suffering from the boycott. If this is the case I'm glad. They pressed
to refund $4.34??? The boycott must be making an impact. My intention is to support the boycott as well. I had monies remaining on the app I wanted to use up. DD is the worst and doesn't deserve our $$$
Atmosphere: 4
Food: 4
Service: 1
It like they do it purposely take their sweet time to kill the clock on their shift two weeks straight going before my shift starts and there always something wrong the PERson moving slow to take orders it never fails
Service: 1
Excellent
Atmosphere: 5
Food: 5
Service: 5
As a cyclist, this is a cozy spot to chill. Just sorry don't order the $6 meal. It's really small and not good enough to power up a hungry roadie. Add some more protein D.
Atmosphere: 4
Food: 4
Service: 4
I love the member rewards program i definitely recomend
Atmosphere: 5
Food: 5
Service: 5
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